Skilful Minds

JUNE 19, 2013

Change Management Collaboration Experience Design Innovation Social Business Design Social Media Social Networks Uncategorized co-creation community Customer Communities Enterprise 2.0 I tend to feel skeptical about many developmental models in social business simply because markets differ, sometimes in fundamental ways, […].

Social Networks 62

Social Networks Social Enterprise 2.0 Social Network 62

Skilful Minds

AUGUST 18, 2009

The emergence of social media provides people inside and outside organizations with a way to actively speak about, speak to, and engage the product and service offerings of enterprises. Enterprises, on the other hand, listen to, engage, and act on insights gained from social media. Tags: Collaboration Enterprise 2.0

Social Networks 62

Social Networks Wiki Enterprise 2.0 Social 62

Skilful Minds

JULY 15, 2009

Customer Experience Enterprise 2.0 Tags: Brands Change Management Collaboration Innovation Social Networks Web 2.0 The fact of the matter, as Todd Defren tells us, is that we need to begin seriously discussing "how Social Media Thinking will impact the greater whole of the company.".

Social Networks 80

Social Networks Enterprise 2.0 Social Social Media 80

Skilful Minds

AUGUST 10, 2009

It also means that the knowledge created through non-formal learning (whether mentored, self-directed, or accomplished in collaboration with others), or informal learning taken on its own, becomes a resource in developing new formal learning content. Tags: Change Management Collaboration Enterprise 2.0 e-Learning 2.0

Enterprise 2.0 49

Enterprise 2.0 Social eLearning 2.0 Business 49

Skilful Minds

JUNE 24, 2010

Tags: Collaboration Customer Experience Social CRM analytics brand customer dialogue empathy Enterprise 2.0

Analytics 69

Analytics Enterprise 2.0 Social Media Enterprise 69

Skilful Minds

DECEMBER 9, 2010

Recently, John Hagel and John Seeley Brown contended that "as much as two-thirds of headcount time in major enterprise functions like marketing, manufacturing and supply chain management is spent on exception handling." We know that most learning in the workplace is informal. Most observers put it at around 80%.

Social Learning 85

Social Learning Social Enterprise Emergent 85

Skilful Minds

MAY 20, 2009

o technologies, especially social media, within corporate enterprises as employees, or outside them as customers. Policies, processes, channels, touch points and transactions are increasingly viewed as parts of the social experiences organizations use to engage employees in collaboration and customers in conversation.

Open 47

Open Social Organization Business 47

Skilful Minds

SEPTEMBER 28, 2011

Interestingly, I noted in a former post, Social Learning and Exception Handling, that John Hagel and John Seeley Brown contend that "as much as two-thirds of headcount time in major enterprise functions like marketing, manufacturing and supply chain management is spent on exception handling.”

Social 70

Social Pattern Enterprise Social Learning 70

Skilful Minds

NOVEMBER 17, 2011

I recently received an invitation from Mads Soegaard, Editor-in-Chief at Interaction-Design.org to offer those who read this blog an early view of a new chapter on Social Computing in their encyclopedia. I’m a little late on this writing for you to get a pre-publication view of the chapter but I wanted to make sure and point it out for [.].

Social 44

Social Write Blog Social Networks Interactive 44