bozarthzone

MARCH 2, 2012

It’s all around us every day, from water cooler conversations to asking a co-worker for an opinion. What are some ways to help support the new learning as people work to implement it?

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Wiki ASTD Customer Service Leadership 70

bozarthzone

NOVEMBER 8, 2008

I'm working on a new leadership training program and this morning was looking through some books of training games. Here is something that caught me short: "Use this activity to have a pleasant way to reprimand unpleasant behavior." And, "Don't give up when the participant hesitates to do an activity."

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Behavior Leadership Games Activities 40

bozarthzone

MAY 23, 2011

Talking about making your corporate blog better, or tweaking your leadership academy, or communicating with a global workforce, or finding the best productivity apps for the organization-issued smartphones? Talking about top-secret research on a new drug the company hopes to patent, or a pending indictment of an SVP? Maybe not in public.

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Social Learning Social Social Networks Twitter 97

bozarthzone

JUNE 14, 2016

Not “Why do so few graduates of our leadership academy get promoted?” but “Why are staph infections lower on the third floor?” Not “Why are sales down in Regions 6 and 9?” but “Why are sales up in Region 4?” but “Why did these seven graduates get promoted?” Why is the accident rate lower in _? Why is the turnover rate lower in ?

Behavior 45

Behavior Community Emergent Problem 45

bozarthzone

JULY 16, 2009

Too often management throws problems into a bucket labeled "training issue" as if that will fix larger matters of culture and leadership. People with the title "customer service representative" do not need to be "taught" not to be indifferent. And maybe hiring.)

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bozarthzone

DECEMBER 15, 2008

Social media and government started not with some policy or memo from the senior leadership, but from regular people sitting in a cubicle who saw an opportunity and decided to do something about it. Bringing social media to your organization isn’t something that happens from 9-5. It happens from 5-9, after everyone else has gone home.

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Social Media iPod Write Blog Policies 45

bozarthzone

NOVEMBER 9, 2009

Each item should start with a different letter of the alphabet, from A-Z, with no repeats: Facebook -- Leverage Facebook's more robust discussion areas and built-in tools like photos and events: To help maintain learning and community after training, create a fan page or group for graduates of your corporate Leadership Academy.

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Social Media Media Wiki Social 49