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Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Why Do Engagement Metrics Matter? In 2008, independent think tank Institute for the Future published a groundbreaking analysis, “ Engagement Economy: The Future of Massively Scaled Collaboration and Participation.”

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Why You Need a Learning Management System

CD2 Learning

These generally include the ability to take courses, engage with other learners, track progress, and report metrics to administrators. Evaluate not just the tech — check out the team providing support. Evaluate award-winning technology. The average U.S. enterprise-size company may waste $4.5 What You Could Gain from an LMS?

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ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. Kirkpatrick's Level 3: Improving the Evaluation of E-Learning Level 3 evaluations measure whether the there was an actual transfer of learning to the actual work setting. I did a quick search for resources and here's what I found. Use EVA instead.

Metrics 115
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Action Mapping Instructional Design & Learning Evaluation

Watershed

In this post, we’ll introduce you to the basics of a relatively new technique in the instructional designer’s toolkit named action mapping, including examples of when learning evaluation might go awry when using this technique. Cathy Moore developed the action mapping method in 2008. Evaluate Your Learning Design [CHECKLIST].

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An All-In-One Resource for All Things xAPI

eLearningMind

Back in 2008, realizing the interoperability limitations of existing learning system standards, such as SCORM (the Shareable Content Object Reference Model), Learning Education Training Systems Interoperability (LETSI) reached out to the L&D community for suggestions on how to fix those shortcomings. How does the xAPI work?

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What can L&D professionals do during an economic downturn?

TalentLMS

For instance, the 2008 financial crisis made many businesses cautious. You need to provide metrics that show they’re getting more out of a program than they’re putting into it. Measuring training RO I means going beyond traditional metrics such as attendance and completion rates. And not just any data.

Metrics 98
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What Gets Measured Gets Done…Revisited Again

The Performance Improvement Blog

The phrase, "what gets measured gets done," has become a rallying cry for trainers and evaluators. constantly measured the performance of the securities it owned and managed, yet still had to declare bankruptcy in 2008. Beware of easy measures and vanity metrics. Number of calls handled went up; customer service went down.