CLO Magazine

MAY 21, 2013

” Thomas said McDonald’s learning metrics show that its top-performing restaurants use the company’s training more effectively than others. As a result, those restaurants enjoy lower crew and manager turnover, higher employee engagement, better customer satisfaction scores, fewer complaints and higher cash flow.

Blended Learning 77

Blended Learning Metrics Mac Performance Support 77

CLO Magazine

FEBRUARY 13, 2017

At Sears, Segno is the name of the learning and performance management system Nguyen and his team built to support the company’s metrics-driven roles and promote a culture of continuous learning. These learning engagements are recorded and quantified, yielding a score that represents how much employees know.

Association Learning Management System 54

Association Learning Management System Diversity Training Metrics Reputation 54

Attensi

FEBRUARY 12, 2024

Measuring the ROI of employee training Despite the changing objectives, too many L&D professionals continue to use vanity metrics like learner satisfaction and engagement to gauge training effectiveness. Far more beneficial is a comprehensive training audit, moving beyond vanity metrics to incorporate business metrics into the analytics.

Metrics 52

Metrics Compliance Training Develop ROI 52

CLO Magazine

NOVEMBER 28, 2018

Dell EMC Education Services had a problem with training delivery: low net promoter scores for the outsourced partners around the world who take care of customer service. So Education Services partnered with Metrics That Matter in 2017 to deploy surveys and collect data to discover areas of improvement.

Business 36

Business Outsource Metrics Community 36

CLO Magazine

MAY 21, 2013

1 ranking in Chief Learning Officer magazine’s 2013 LearningElite. After learning delivery the company uses Net Promoter Score, a metric to gauge customers’ willingness to recommend a product. Meshing the learning strategy with the business helped propel AT&T to the No.

Business 66

Business Blended Learning Augmented Reality iPad 66

Interactive Services

AUGUST 15, 2019

You can, of course, measure learner completion and assessment scores, but try defining the extent to which your training has impacted workplace culture, or helped individuals prevent breaches of compliance! An important trend in compliance training metrics in the use of increasingly nuanced data analysis. Workforce Training.

Compliance Training 40

Compliance Training Compliance Analytics Trends 40

TalentLMS

JULY 11, 2018

Then we calculated the average of these four scores to get a single score for “enjoyment”. We found that gamification boosts the trifecta of employee metrics. Understanding Intrinsic Motivation with RAMP , Andrzej Marczewski, 2013. lt appears that 80% of employees enjoy using gamification software at work. You betcha!

Survey 76

Survey Gamification Games Software 76

CLO Magazine

DECEMBER 17, 2013

From 2009 to 2013, Cigna’s compound annual growth rate increased significantly along with its revenue and earnings. In 2013 the university offered an awareness, knowledge and skill-building program for everyone in the company to develop its customer focus capability. An action plan to improve scores followed.

Score 42

Score Performance Support IBM Storyboard 42

Training Orchestra

APRIL 10, 2024

Rodriguez & Armellini (2013) : For corporate learning environments, eLearning was efficient if the content was engaging enough. Online training and eLearning tech often produce lower satisfaction scores in comparison to in-person training. Training interactions with L&D were still needed to measure changes in job performance.

Compliance Training 52

Compliance Training Blended Learning Effectiveness Online 52