Remove Action Learning Remove Consulting Remove Director Remove Services
article thumbnail

OpenSesame Announces Partnership with KochaSoft to Expand IT and Cloud Services Training Software

OpenSesame

KochaSoft, a cloud training and education company that formerly delivered customized courses to global cloud leaders and IT consultants, is rapidly expanding its topic library to include topics other than SAP and the cloud. As organizations grow and evolve their workforces, IT skills are more and more in-demand. About OpenSesame.

LMS 52
article thumbnail

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. How did the firm turn it around?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Quest for Success

CLO Magazine

At Quest Diagnostics, a Fortune 500 health care company that provides diagnostics testing and clinical laboratory services worldwide, CEO Steve Rusckowski recognized that their senior leaders needed to break out of their functional roles and broaden their understanding of the organization’s value chain. LQA’s Inception.

article thumbnail

Growing a Model for Leadership

CLO Magazine

Mindtree, an IT consulting firm founded in 1999 in Bangalore, India, by a group of 10 IT professionals, now employs more than 16,000 workers who provide e-commerce, cloud computing and digital transformation services from 43 offices in 17 countries, including a U.S. headquarters in Warren, New Jersey.

article thumbnail

Kevin Bruny: Man of the People

CLO Magazine

“They don’t think they need a plan because they’re all about executing the daily services, but we disagree with that concept,” he said. “You would have a hard time finding a better learning officer anywhere. He returned to Chesterfield County in 2000 as assistant director of human resource management.

article thumbnail

Learning During Times of Growth

CLO Magazine

Given the company’s distinctive and engaging brand of customer service, that intense resource need means finding the right people and giving them the kind of training that ramps them up to productive levels as rapidly as possible. It makes sense. That means understanding the business, but also understanding the culture.”.

article thumbnail

Shining Light on The Dark Side

CLO Magazine

Zsolt Feher, managing director at Hogan Assessments Europe, said that while these dark side characteristics can appear in everyone, they are most visible in leaders. I have worked with executive education organizations to build feedback into experiential learning or action learning projects, which can be particularly valuable.”.