Remove Adopt Remove Customer Service Remove Performance Support Remove Quality
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Transforming Learning for Effective Customer Service Training

Infopro Learning

A culture of continuous learning improves overall business efficiency and workforce performance. Delivering quality customer service is essential for organizations that depend on their customers to stay ahead of the curve. Performing Training Needs Analysis (TNA). Adopt Different Training Methods.

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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

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Give User Adoption the Respect it Deserves | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Give User Adoption the Respect it Deserves by Paul on May 17, 2011 in user adoption User adoption is the single biggest challenge when implementing new technology – it is now and it has been for 15 years.

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The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

I like to imagine performance support as an Exobrain … (and, of course, that I am one of the smart people in learning … guess I will have to ask Simon about that.) Which is probably about right … I like to think we’re building a better Exobrain. Download the whitepaper » Blog this! Properly d.

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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

The Learning Circuits Big Question for May is: How do we need to change in what we do in order to address learning/performance needs that are on-demand? In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea. This month, it is time for me to stop lurking and throw in my two cents.

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

It sounds like Weejee is growing quickly with Ian and Tracy at the helm, but they too are frustrated with the slow adoption of informal learning. The slow adoption of social learning is not localized to Minnesota and North Carolina. Last week I had a phone conversation with Ian Huckabee of WeeJee Media. Go take a peek.