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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

Adoption 170
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CEO-Insights | Bridging the Gap: From Data Analytics to Sales Performance Impact in Pharma

PDG

Ceo insights Bridging the Gap: From Data Analytics to Sales Performance Impact in Pharma Written By: Dave Manning October 23, 2023 – 7 min read Life sciences companies heavily invest in advanced systems to enhance their modeling, simulation, and data analytics capabilities. Recognize Data Overload.

Sales 52
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Revolutionizing upskilling through AI coaching technology

CLO Magazine

Tackling the skills challenge I was speaking with Sabrina Khan, performance and development manager at reg-tech provider Encompass Corporation, she emphasized the shift from technical skills to now include power skills – essential soft skills that are transferable to various areas of work. How does AI match that?

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Managing and measuring coaching in the new normal

CLO Magazine

Most companies around the world rely on coaching for learning and development. According to Chief Learning Officer’s annual Learning State of the Industry report, coaching was rated among the top three delivery methods for learning. percent expect the use of coaching to increase throughout the next 12 to 18 months. Further, 55.8

Coaching 108
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How to Design a People Strategy Using HR Analytics

Inquisiq

And here’s the thing… People-centric policies and initiatives go together with better performance. Let’s walk through the basics of crafting a people strategy to galvanize your staff while supporting your overall business goals. Unleash the Data with HR Analytics If you can’t measure it, you can’t improve it.

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DR. STELLA LEE – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

She has conducted post-doctoral research on learning analytics with iCore Research Lab at Athabasca University. In workplace learning, we are seeing more of these applications that are focused on supporting or improving specific tasks rather than replacing an entire job function.

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How to Leverage Voice Analytics Software to Improve Seller Performance

BigTinCan

In my last article, I gave you an overview of voice analytics software. VoiceVibes is a voice analytics software solution ?built The VoiceVibes automated coaching tool helps people communicate more naturally and polished when they speak, so they can transform how others perceive them. A brief overview of VoiceVibes.

Voice 101