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The Decline of Customer Service

Jigsaw Interactive

According to a recent Arizona State University study , customer service is at an all-time low, resulting in ‘customer rage’ being at an all-time high. There is a lack of training and little investment in basic customer service skills while setting sky-high sales expectations and measuring employee performance with a maniacal zeal” ( Forbes ).

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2021 Summer Training Trends

Litmos

For most, that’s a welcomed event (unless you live in Arizona, like I do and are facing long stretches of days above 115 degrees), but again, for most, it brings with it plans of holiday travel, time outdoors, and soaking in plenty of sun and fun. Ah, summer is upon us! Top Six Training Trends this Summer (and Beyond).

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Corporate Leadership – Part I – Do Companies Have the Talent They Need for the Future?

Jigsaw Interactive

According to Arizona State University’s School of Global Management, the nearly-empty leadership talent pipeline has four primary causes ( asu.edu ): Baby Boomers are Leaving the Workforce – Currently, Baby Boomers make up about one-third of the workforce, and most of them have been there long enough to have assumed top-tier roles.

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Observe the Supreme Court, Become President, Negotiate Peace with Online Games

Kapp Notes

Backed by the Sandra Day O’Connor College of Law at Arizona State University and Georgetown University, the Our Courts project is designed to teach middle students. Read an article about the project. PeaceMaker will test your skills, assumptions and prior knowledge. In it, students can play a U.S.

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Online Course Marketplaces and Their Business Models: Everything You Should Know

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

So in this article, we’ll take a look at various business models that are available for online course marketplaces, and how you can choose the right model for your business. For this article, we’re going to focus on course marketplaces mainly, which sell the courses created by many instructors and on many diverse subjects.

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The Learning Side of Sears

CLO Magazine

Rather, learning is a gradual process that can come from formal training, making mistakes on the job, reading a magazine or blog article, or supporting a customer. It’s not just training people for a job, it’s actually, can we give them the skills to prepare them for a lifetime?”. The platform honors all of these learning experiences.

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8 New Ideas for Engaging Online Students

WBT Systems

Arizona State University’s resources for teaching online. #2: Articles, videos, podcast episodes and conference session recordings. Remind students how their new knowledge and skills will help them make a difference in the world, even in small ways. Make sure your program offers education in online instruction.