Remove Assessment Remove Compliance Remove Customer Service Remove Gamification
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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Driving Performance Excellence in BFSI: Focus Areas for L&D Initiatives in 2023

Infopro Learning

Therefore, the employees’ ability to deliver outstanding customer experience is vital. The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues. Today, employees want more relevant, engaging, and personalized training.

Metrics 170
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Adapting to the Evolving BFSI Industry with Upskilling and Reskilling

Infopro Learning

Hence, organizations need to invest in enhancing the skills of their employees through upskilling and reskilling programs to ensure they can deliver exceptional customer service. Regulatory compliance: The BFSI industry is highly regulated, and organizations must comply with various regulations and standards.

Industry 221
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Everything You Need to Know About LMS for the insurance industry

Paradiso

Facilitate interactive and group learning through features like gamification , discussions, quizzes, and surveys. Generate reports and analytics to assess the impact and return on investment of their training initiatives. It equips employees with the knowledge and skills to deliver top-notch customer service.

LMS 91
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Crafting Training Videos for Employees: A Guide

Kitaboo

They are customized for different departments, ensuring that employees gain comprehensive knowledge. Customer Service and Support Training Videos designed to enhance customer interaction skills cover practical aspects of customer service processes and software training.

Video 52
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Best LMS for Banking and Financial Services

Paradiso

Industries like banking and finance often have unique requirements due to strict compliance and regulations. In this blog, we’ll explore the essential features you should look for in the best LMS for banking and financial services. It supports various learning materials such as videos, tests, simulations, and gamification.

LMS 91