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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. What is an ecosystem and why build it?

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How to Create an Online Course regardless of authoring tool or lack thereof

eLearning 24-7

I’ve never seen a presentation where the basics, including all facets of the introductory course design, are provided, regardless of the authoring tool or lack thereof. Toward the end of the post, I’ll provide a few SaaS authoring tools anyone can use. As for an online course? Guess what?

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Digital Rights Management Software: Protecting Digital Assets in 2024

Kitaboo

Deploying robust Digital Rights Management software preserves the value and integrity of your content, helps you monetize it lucratively, and ensures sustainable growth and innovation. It’s a powerful tool for authors, publishers, and content creators across different industries, ensuring your investments are secure in 2024.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Elearning Authoring Tools to Skyrocket Training

Continu

If you are unfamiliar with elearning authoring tools and wondering how to use them. What is an e-learning authoring tool? So when we talk about elearning authoring tools, what exactly does that mean? Basically, this tool is a software program used to create learning modules and training sessions.

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Steps to develop eLearning curriculum

BrainCert

Gathering data such as demographic information and the existing knowledge base of the learners can help develop an appropriate strategy for developing eLearning modules. The first step in this process is to analyze the learner's needs, which can be accomplished by examining the input.