Consulting Services

Web Courseworks

Our consulting services maximize your processes for efficiency and quality, with everything from learning business plans to situational learning design. The post Consulting Services appeared first on Web Courseworks.

3 Business Benefits of Providing Customer Service Training to Healthcare Professionals

TOPYX LMS

Customer service training benefits just about every type of company in any industry.

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

Training Manager Frustrations: The Customer Service Solution

Gyrus

Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. Yet we all have horror stories of disappointing service we’ve experienced.

Training for Lead Generation, Customer Onboarding and Support

LMS: External Customer Service

Your Training Edge

Consider with whom your organization does business. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? Do you share business or process with other organizations?

5 Reasons Why LMS is Essential for the Service And Technology Industry

Gyrus

The service and technology industry carries a critical need for ongoing training of its employees. Companies need to assure that their team is equipped with the latest skill sets required to successfully meet business challenges.

10 Tools and Services For Successful Business Presentations

Your Training Edge

Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business. And the effectiveness of a business presentation is determined by its style, design, structure and overall attractiveness.

New Medical and Food Service Cutout People

eLearning Brothers

We have been busy here at eLearning Brothers. And not just your ordinary business and casual outfits, but completely new outfits and poses. The post New Medical and Food Service Cutout People appeared first on eLearning Brothers.

B2B eLearning Solutions Combine Affordable Services

TOPYX LMS

Paradoxically, technology is making the globe feel progressively smaller while, at the same time, propelling the business world to grow to new proportions. Would you agree that B2B product and service providers have much to do with this?

12 Ways to Get the Most Out of Your Authoring Tool

investment if businesses are to enrich engagement. services, meanwhile, allow content to be translated. can be configured to use any third-party service you. As a busy L&D professional, you want to spend more. software as a service (SaaS) widely.

Managed Learning Services – Time To Re-invent Your Training Function

G-Cube

Managed Learning Service enables both purchase and administration of all training activities for a client organization by an external specialist (Managed Service Provider) in an outsourced mode. MLS Managed Learning Services

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. Categorized by operational excellence and employee productivity, these first five indicators of a healthy QSR will arm managers, business owners, and their staff with a framework to run their business operations more efficiently.

Business = service

Jay Cross

Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences.

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5 In 2012, Gartner had predicted that 80% of gamification projects would fail to reach business objectives primarily due to poor design.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. leader and business manager, they feel good about the quality. know the business impact of. OF FORTUNE 500 CEOS WANT TO KNOW THE BUSINESS IMPACT OF THEIR LEARNING. business today.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. We continue with the series this week to help empower business owners and managers to more accurately assess the success of their businesses. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment.

Customizable Courseware for Creating Compassionate Customer Service Courses

eLearning Brothers

Every business has a mission, a purpose that it hopes to serve, or some kind of need it wishes to fulfill. For most businesses, one could argue that their mission is to serve those that patronize their products and services.

How Amazon Web Services Works and Why We Use It

Lambda Solutions

For precisely this reason, more and more individuals and businesses are choosing to work with cloud computing services, such as Amazon Web Services (AWS), to house their server infrastructure.

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.

State of the Front-Line Manager

customer service group, shift managers in your retail. BUSINESS • • • • • •. •. •. What’s the business case for focusing on front-line. Kineo helps the world’s leading businesses improve performance through learning. State of the.

Looking for Business Ethics Training? Look No Further.

eLearning Brothers

According to the Aveta Business Institute, “It is important that set ethical standards be made part and parcel of the companies’ culture and included in all dealings associated with the business.”. Define Business Ethics.

Building a Culture of Legendary Service

CLO Magazine

Think about the last time you received great customer service — not just good, but actually memorable. Service you would tell your friends and family about. When an organization fails to address the need to provide outstanding service, in time a vicious spiral begins.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Today, we’ll focus on the retail industry and conclude our series by reviewing six retail store metrics to evaluate a business’ health. The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three appeared first on Inkling. Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries.

3 Ways LMS-Based Training Increases Customer Service

TOPYX LMS

1 This means that great customer service is one of the most effective (not to mention free) modes of advertising for businesses. On the flip side, whereas a satisfied customer will refer 9 people to a business, an angry customer will deter at least 16 potential customers from a company. 2 Clearly, the power to build up or tear down a business is in the hands of customers. This explains why customer service training is crucial.

Developing a Results Driven Curriculum

critical skills needed to achieve a specific business. design a curriculum solution that: • has a clear goal tied to a well- articulated business problem, • meets the needs of your target. experiences that support and enable change in service. of addressing a business need.

Making Customer Service Personal

PDG

An investment in employee engagement initiatives can lead to improved business outcomes, according to a 3-year study cited in the Journal of Occupational and Organizational Psychology. 1 Forrester Customer Service Index. Call Center Contact Center Customer Service Customer Experience

4 Top Advantages Of Utilizing Managed Learning Services For An Organization

G-Cube

Most businesses today recognize the importance of Learning and Development in both, maximizing the potential of staff and maintaining a competitive edge in the marketplace. Here are some of the benefits of Managed Learning Services: 1. MLS Managed Learning Services

Hosted Services Exaggerate WordPress “Issues”

LearnDash

WordPress and WordPress LMS plugins represent a competitive segment to their business. The online course creation industry is a large one with players of all sizes. For many the decision is between using a hosted platform or one on WordPress. The program you use to create (and sell) online courses is a matter of personal taste. When discussing LearnDash with potential customers I always make a point to explain the pros and cons of using WordPress as a learning management system.

A Mobile LMS Supports Hotel Customer Service Across the Board

PlayerLync

If you named one defining goal of your hospitality business, whether it is one hotel or inn or national or global chain, it probably would be excellent customer service.

Aligning L&D with Business Goals: Financial Services

Watershed

In this part of our Business Goal Alignment series, we focus on several industries and how L&D program alignment applies in each scenario—starting with banking and financial services. Business Goal Alignment

Business Writing that Works: 3 Key Principles

Your Training Edge

Writing may be an art, and business may be, well a business, but when you combine these two entities, inconceivable success will be what you’re left with! Avoid using Business Jargons. If so, how long has it been since you wrote something for the business industry?

6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. Develop simulations to build service skills. Keep them up-to-date with products and services.

The Benefits of Gamification In Business

Hurix Digital

Gamification in business is the conscious integration of these game mechanics into existing processes to better engage users. Gamification , therefore, is not the creation of games for businesses, or a stand-alone employee engagement program. Benefits of Gamification in Business.

How to Build Better Customer Service in Retail

GoConqr

a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. So how to build better customer service? 3 Keys to Improve Customer Service in Retail.

Learning Through Service

CLO Magazine

For those unfamiliar with the Accelerator, it’s a two-day course for learning professionals who aspire to become CLO for their organization and for business managers new to the role of learning leader.

Ignite Crowdsourced Learning for These 3 Business Benefits

Absorb LMS

Only half of employees say their company listens to their ideas for improving business outcomes, according to Mercer’s “ 2019 Global Talent Trends Report.” 3 business benefits of crowdsourced learning.