Instancy

AUGUST 14, 2023

Employees learn by doing, building confidence and decision-making abilities. VR simulations provide a safe, effective bridge between theory and practice for technical roles, customer service situations or hazardous conditions. Intelligent Chatbots: Intelligent chatbots are another major AI application in corporate training.

Simulations 52

Simulations Effectiveness Diversity Training Augmented Reality 52

The Performance Improvement Blog

JANUARY 26, 2012

Maybe a manager will become more effective at giving performance feedback with the help of a coach. Maybe a manager will become a more effective team leader with the help of a mentor. Maybe a manager will become better at financial management by attending the CEO’s “open-book” meetings.

Simulations 157

Simulations Training Train ASTD 157

The Performance Improvement Blog

JANUARY 2, 2013

The topics ranged from creating a learning culture to increasing employee engagement to improving organizational communication to evaluating executive coaching, and more. Here are the links with a short excerpt from each post: How to Create a Learning Culture in Organizations - Organizational learning is not about training.

Blogging 182

Blogging Performance Metrics Coaching 182

The Performance Improvement Blog

OCTOBER 6, 2011

Technology is putting up barriers to the kind of deep listening that helps two people learn from each other. This is especially true in healthcare. Abraham Verghese, Stanford University physician and best-selling author, argues that the tendency today is for doctors to order tests before or in lieu of conducting a thorough physical exam.

Skype 183

Skype Conversation Behavior Conference 183

learnWorlds

MARCH 30, 2022

With over 15 years of experience and working with some high-performing teams, he has acquired vast knowledge in the customer education field and is currently leading Slack’s enterprise customer learning function. Services: Curriculum/instructional design. Customer success & enablement. Customer service.

Expert 52

Expert Custom Education Summary 52

Jay Cross

DECEMBER 1, 2008

No, this was coach. They said the Air India paperwork was for a seat in coach. I would have to fly coach. I took my coach ticket to the gate and once again explained the situation. Because your agent at JFK screwed up the paperwork and most likely lied to me as well, I did not receive the service I paid for.

Classes 36

Classes Issue Services Customer Service 36

Jay Cross

NOVEMBER 28, 2008

No, this was coach. They said the Air India paperwork was for a seat in coach. I would have to fly coach. I took my coach ticket to the gate and once again explained the situation. Because your agent at JFK screwed up the paperwork and most likely lied to me as well, I did not receive the service I paid for.

Classes 36

Classes Services Customer Service Write Blog 36

Talented Learning

FEBRUARY 5, 2020

Second, training and development – as a service activity – is seen as a cost by accounting and finance people. That company sees the power of organizational learning. At one point Consumer Reports told Steve Jobs, “You don’t even fall in the top 10 of the best customer service companies in the world.

ROI 64

ROI Podcasts Podcaster Podcasting 64

Learnnovators

MAY 18, 2015

Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. It’s an organization that uses social networking tools fluently to communicate with people inside and outside the company.

Social Learning 133

Social Learning Social eLearning Strategy Strategy 133

Learnnovators

MAY 18, 2015

Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. It’s an organization that uses social networking tools fluently to communicate with people inside and outside the company.

Social Learning 100

Social Learning Social Social Networks eLearning Strategy 100