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Training with Branching Scenarios

Experiencing eLearning

For example, you can use branching scenarios in training as a full group with discussion or polls, in small groups, or outside of class as a discussion prompt. One way to use a branching scenario in live training is to post the scenario and facilitate a discussion with the entire class. Then, you can show the results to the class.

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How Zappos created a best-in-class customer and employee experience

Axonify

If delivering a great customer experience is challenging when you’re face to face, tackling customer concerns over the phone takes things to a whole new level.

Classes 246
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Checklist for Facilitating and Hosting Accessible Virtual Classes | InSync Insights

InSync Training

As virtual and hybrid learning environments continue to be the norm in corporate training, accessibility has shifted from being a “nice-to-have” to an absolute necessity. According to Forbes , businesses that overlook accessibility miss out on an invaluable pool of talent, perspectives, and innovation.

Hosting 192
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Adapting Resumes from Teaching to Instructional Design

Experiencing eLearning

Designed curriculum for a pilot high school Music Appreciation class, including readings, review worksheets, quizzes, tests, and group projects for engaged learning Taught General Music, Band, and Music Appreciation for Kindergarten through High School. Revision Step 2: Expand curriculum creation. The new bullet point comes first.

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Your Next Sales Coach is a Machine

Speaker: Matt McDarby & Dan Smaida, Managing Directors, Specialized Sales Systems

World-class sales managers have long used creative means to solve for time and distance. Most sales managers know this, but suffer from three conditions that limit their opportunity to help: Too many people, too much ground to cover, and not enough time for developing people. Fortunately, there are options!

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SBL Research, Twine, LXD, Tools: ID Links 9/28/21

Experiencing eLearning

In-class vs. online SBL research. This issue summarizes a study comparing in-class scenario-based learning to scenario-based elearning. The study found no significant differences in perceived learning, flow, or enjoyment in the in-class and online settings. Bardach et al. Issue 58: Are Group Projects Actually Dreaded?

Research 388
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4 Learning Theories Every Online Educator Should Know

LearnDash

Subject matter experts who want to know more about how to teach a better class should learn more about how to design a good course. Group projects , class debates, and flipped classrooms all fit well into this learning theory. I can well imagine an art class using all four of these teaching theories.

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The Modern Customer Success Playbook

This customer success playbook outlines best in class data-driven strategies to help your team successfully map and optimize the customer journey, including how to: Build a 360-degree view of your customer and drive more expansion opportunities. But where do you start?

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View from the C-Suite: ROI and the Triple Bottom Line of Learning

Speaker: Jerry Zandstra, Co-Founder, Inno-Versity, and Miriam Taylor, Chief Learning Strategist, Inno-Versity

This is an economic fact; and while world-class corporate offices with highly paid executives on several continents may not bring the word “scarcity” to mind, every organization, no matter its balance sheet or market cap, has limited resources. One of the secrets of the C-suite is that they are always dealing with scarcity.