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What are Development Ratios and How Do They Affect eLearning Courses?

Thinkdom

This is where the concept of ‘development ratio’ becomes important. What is a Development Ratio? A development ratio is a measure that reflects the amount of time required to develop an eLearning course. The development ratio is influenced by the complexity and interactivity of the eLearning course.

Ratio 104
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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Employee Productivity.

Metrics 113
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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

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Balancing Quality and Speed in Rapid eLearning Content Development

Thinkdom

Rapid eLearning enables this by allowing content to be expanded, updated, or customized without major disruptions to the learning process. One can evaluate the cost to benefit ratio of a solution by measuring the results in terms of the time or effort saved.

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The Dos and Don’ts of Selecting the Most Suitable Training Delivery Partner

Infopro Learning

The professionals identify the gap between potential and existing skills, customize the training infrastructure, and create learning content accordingly. Provide support services and L&D tools. Provide support services and L&D tools. Incapable of facilitating clients with a customized approach.

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Customer Excellence Pledge

eLearning 24-7

Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. Other learning system vendors will note again privately that they landed X number of customers from the Y vendor, all due to support issues.

Custom 89