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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Does synchronous training fit the modern workplace?

TalentLMS

With self-paced training starting to slump, could synchronous training (self-paced learning’s antithesis) be making a comeback? In this post, we ask: “ What is synchronous training? What is synchronous training? You’ll hear the terms synchronous and asynchronous used a lot in conjunction with employee training programs.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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Jeffrey Gitomer's Reciprocation: The Old Give and Take…and Take.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Jeffrey Gitomer’s Reciprocation: The Old Give and Take…and Take by Paul on December 10, 2010 in sales Pay every debt as if God wrote the bill. Well, it’s fair to say that he blew them out of the water. I help other people.

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Jeffrey Gitomer's Reciprocation: The Old Give and Take…and Take

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Jeffrey Gitomer’s Reciprocation: The Old Give and Take…and Take by Paul on December 10, 2010 in sales Pay every debt as if God wrote the bill. Well, it’s fair to say that he blew them out of the water. I help other people.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

Jim: Glad you found the post helpful, Jeff! Properly d. Properly d. Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.

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The Return of the (Digital) Native | Social Learning Blog

Dashe & Thomson

An excellent article from Cross Pollination Media, titled “ Are ‘Digital Natives’ Better Suited for Mobile Learning? Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.