eLearning Industry

MARCH 8, 2020

Elevate your customer service training game through the latest tools like simulations, Electronic Performance Support System (EPSS), and mobile learning. This post was first published on eLearning Industry.

Customer Service 79

Customer Service Services Simulations Custom 79

Dashe & Thomson

NOVEMBER 24, 2010

We still get our information from other people, but instead of having to go to a classroom or library to take it in, we can all sit down at a computer to learn just about anything we would ever want to learn, when we want to learn it. Our world has evolved into a just-in-time learning society.

Blended Learning 100

Blended Learning Social Networks Roles Mobile 100

Learning Pool

NOVEMBER 19, 2021

As providers of one of the most feature-rich learning suites on the market, Learning Pool, the leading e-learning solutions provider, is delighted to have been placed on the 2022 list for ‘Top LMS for Mobile Learning’ by eLearning Industry. . Customer support. Customer experience. Customer reviews.

LMS 86

LMS Compliance Training Mobile Learning Security 86

Dashe & Thomson

NOVEMBER 24, 2010

We still get our information from other people, but instead of having to go to a classroom or library to take it in, we can all sit down at a computer to learn just about anything we would ever want to learn, when we want to learn it. Our world has evolved into a just-in-time learning society.

Blended Learning 100

Blended Learning Social Networks Roles Mobile 100

Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

Customer Service 52

Customer Service Services Ideas Custom 52

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Mobile compatibility. Offline accessibility.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase. That can help reduce miscommunication.

Customer Service 52

Customer Service Services Custom Skills 52

Learning Everest

OCTOBER 16, 2023

Do you want to improve the customer service training program in your organization?

Customer Service 52

Customer Service Services Custom Program 52

Learning Everest

SEPTEMBER 16, 2022

What is customer service training? Customer service training is the training and upskilling of customer service employees to improve the support they can provide and thereby increase customer satisfaction. It is essential for organizations because it gives employees [.].

Customer Service 52

Customer Service Services Custom Training 52

Origin Learning

FEBRUARY 24, 2015

Mobile Learning Technology has opened up a whole gamut of options to extend the learning blend. No longer do employees have to rely solely on the usual means of training – be it ILT or e-learning. Here is a list of 5 ways in which m-learning is currently being used at the workplace: Image Credit – wikimedia.org.

Blended Learning 100

Blended Learning Mobile Learning Trends Mobile 100

Ed App

JULY 23, 2019

There are many ways to deliver corporate mobile learning (mLearning) but, as with anything, there are more effective ways than others to achieve optimal success. mLearning has been in the learning spotlight for a considerable amount of time now and there is no question why. Compliance Training. Sales Training.

Mobile Learning 49

Mobile Learning Mobile Compliance Training Compliance 49

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

Hurix Digital

SEPTEMBER 30, 2019

One such avenue is learning. Mobile learning, today, is growing in the e-learning domain. Mobile learning can be defined as the use of a personal electronic device for learning across multiple contexts. m-learning, by virtue, allows for a more intimate learning experience than others.

Mobile Learning 49

Mobile Learning Code of Conduct Mobile Enterprise 49

Infopro Learning

JULY 8, 2022

On the other hand, microlearning allows you to build content that explicitly meets a need, whether the topic relates to customer service, negotiation, building sales, or introducing new industry standards. Mobile Learning. Learners should be able to learn on the go and devices of their own choice. Self-Paced.

microlearning 221

microlearning Information Overload Micro-Learning Attention 221

Ed App

JANUARY 28, 2019

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized? The mobile learning trick is to make their phone use, work-related.

Customer Service 40

Customer Service Services Custom Training 40

PlayerLync

MAY 14, 2019

The wide use of mobile devices is revolutionizing businesses in many ways, from employee training to customer service. In fact, the proliferation of smart devices has triggered a learning transformation.

Mobile Learning 40

Mobile Learning Mobile Software Customer Service 40

Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. This is handy in customer service training and evaluating how meaningful the information is to them.

Customer Service 40

Customer Service Services Custom Training 40

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Ed App

SEPTEMBER 15, 2019

If you would like to learn more about how to build the most effective employee training strategy! If you’d like to know more about how EdApp’s mobile learning platform can help your internal training practices, get in touch at enquiries@edapp.com.

Customer Service 40

Customer Service Services Custom Blended Learning 40

Infopro Learning

APRIL 3, 2023

Social learning can increase engagement and promote knowledge sharing by enabling learners to share their experiences and knowledge. For example, a training program on customer service could use a forum where learners can share best practices and tips.

Roles 221

Roles Blended Learning Training Train 221

SHIFT eLearning

MARCH 11, 2014

There is no question about it: now is the time to embrace mobile learning. Mobile learning, or mLearning , is a rapidly growing area for training and development departments in organizations of all industries. It''s about understanding how to use everyday life situations for learning. 3) Mobile learning saves time.

Mobile Learning 110

Mobile Learning Mobile Adoption Adopt 110

Dashe & Thomson

MARCH 25, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Return of the (Digital) Native by Jim on March 25, 2011 in mobile learning In recent years, we’ve all heard a lot about digital natives. The result is a lost message, and a lost opportunity.

Social Networks 154

Social Networks Blended Learning Social Learning Blogging 154

Hurix Digital

JANUARY 31, 2020

Here, in this article, we list some of the top eLearning development companies for Enterprises/SBEs, based on their content development quality, expertise, innovation, customer reviews and customer services. Besides, the courses are also designed to offer the best of mobile learning and blended learning.

Custom eLearning Development 45

Custom eLearning Development Blended Learning eLearning Developer Enterprise 45

Growth Engineering

NOVEMBER 1, 2016

If you have a mobile learning initiative in place, or you’re looking to implement one, there’s something you should know: If you can’t engage your learners, it’s not going to have the desired impact. For a successful mobile learning programme, your learners need to be able to accomplish each task quickly.

Mobile Learning 40

Mobile Learning Mobile Games Player 40

Dashe & Thomson

JANUARY 21, 2011

Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Properly d.

Performance Support 100

Performance Support Social Networks Brain Blended Learning 100

Tesseract Learning

MAY 23, 2022

You can use microlearning as an important aspect of providing digital learning as part of blended learning. A learning platform like KREDO has the flexibility to enhance any existing course to make a user-friendly mobile learning course. This blended learning approach worked out well.

Blended Learning 105

Blended Learning Blended Examples Effectiveness 105

Paradiso Solutions

NOVEMBER 7, 2023

LMS not only centralizes the training content but also simplifies the process of onboarding and continuous training, thereby ensuring that the workforce is always aligned with the company’s objectives and customer expectations.

LMS 52

LMS Industry Benefits Compliance Training 52

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

Sales 82

Sales Innovation Brandon Hall Program 82

E-Learning Provocateur

SEPTEMBER 16, 2012

As in the first volume, my intent is to provoke deeper thinking across a range of e-learning related themes in the workplace, including: • social business. • informal learning. • mobile learning. • customer service. • microblogging. • data analysis. • smartfailing.

Augmented Reality 185

Augmented Reality Customer Service Theory Analysis 185

dVinci Interactive

JULY 20, 2015

At the TrainingIndustry.com conference, I spoke with David Unruh of T-Mobile who, along with his colleague Tony Gonzalez, led a session at the conference about their learning ecosystem. The T-Mobile Community provides informal learning and just-in-time information to help representatives effectively support customers.

Performance Support 100

Performance Support Virtual Classroom Performance Customer Service 100

OpenSesame

MARCH 29, 2023

About Disprz Disprz is an AI-powered, mobile upskilling and reskilling suite, helping enterprises unlock business potential by enabling organization-wide skilling, while personalizing learning for the individual.

Diversity Training 98

Diversity Training Compliance Training Association LMS Association Learning Management System 98

Dashe & Thomson

FEBRUARY 9, 2011

Properly d.

Social Networks 145

Social Networks Network Social Learning Blended Learning 145

Enyota Learning

JUNE 7, 2018

In a customer-centric world, it’s hardly surprising that everything starts and ends with the customer: from your product or service idea to the markets you serve, down to the marketing channels you use, and, especially, the customer service you offer. The Importance of Good Customer Service.

Customer Service 74

Customer Service Services Custom Mobile 74

Learning Pool

SEPTEMBER 26, 2022

In the last year, it has been featured on 17 eLearning Industry lists for excellence in its field, received Gold at the 2021 Brandon Hall Excellence Awards, for Best Advance in Learning Technology Implementation, and double Gold in the Stevie Awards for Outstanding Customer Service.

Diversity Training 91

Diversity Training Providers Brandon Hall Custom eLearning Development 91

Paradiso Solutions

DECEMBER 1, 2022

A top-notch help and customer service provider, we offer live help chat so you can fix your issues immediately without waiting on hold. Additionally, a SaaS LMS solution allows you to customize your online training materials for members of staff who may speak other languages or come from various cultural backgrounds.

LMS 52

LMS Trends Learning Management System Customer Service 52

Origin Learning

APRIL 20, 2018

There is a body of research that suggests that spacing learning over time helps people learn more quickly and remember better. You can use chatbots to deliver spaced learning in interesting ways. Social Learning. Social Learning has seen phenomenal growth in the last three to four years.

Compliance Training 178

Compliance Training Simulations eLearning Gartner 178