Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Infopro Learning

MARCH 27, 2023

Therefore, the employees’ ability to deliver outstanding customer experience is vital. The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues. This can help employees develop the skills they need to perform better.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

Designing Digitally

APRIL 18, 2017

All types of game-based learning, simulation , and gamification are commonly put under the umbrella of “gamification.” The concept of gameful design is relevant because it acknowledges that there are differences between gamification, serious games, and simulations. . A simulation is an activity designed to mimic a real-world scenario.

Simulations 66

Simulations Gamification Games Learning Objects 66

Thinkdom

JANUARY 4, 2024

Provide a virtual practice environment through simulations. By incorporating interactive case studies and simulations, learners can practise decision-making in a variety of contexts, enhancing emotional connection and learning depth. For example, it can be used to simulate a customer service call or a job interview.

Content Developer 105

Content Developer Interactive Simulations Content 105

Hurix Digital

JANUARY 29, 2024

The origin of this term traces back to Neal Stephenson’s sci-fi novel, “Snow Crash,” envisioning a realm where lifelike avatars interact with each other in realistic 3D landscapes and immersive Virtual Reality (VR) environments. billion in 2024 before rising to $936.6 billion by 2030.

Collaborative Learning 52

Collaborative Learning Collaboration Diversity Training Simulations 52

Integranxt

NOVEMBER 16, 2023

Regarding the corporate or business world, employee training, upskilling, or reskilling has become necessary. In the context of experiential learning, case studies woven into narratives provide learners with real-world contexts. Learners can experiment, practice, and make decisions without the fear of real-world consequences.

Theory 52

Theory Simulations Case Study Blended Learning 52

Aptara

SEPTEMBER 27, 2023

In today’s rapidly evolving world, traditional methods of learning are being revolutionized by immersive learning techniques. Immersive learning combines cutting-edge technologies, such as virtual reality (VR), augmented reality (AR), and gamification , to create engaging and interactive training experiences.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Communication Skill Simulations.

Customer Service 58

Customer Service Case Study Activities Services 58

Brilliant Teams

OCTOBER 4, 2023

Virtual Reality (VR) and Augmented Reality (AR) Immersive gamification takes eLearning to the next level by leveraging technologies like VR and AR. VR immerses learners in a virtual environment, while AR overlays digital elements onto the real world. Custom eLearning Solutions 6.1 Real-World Applications 7.1

Custom eLearning Development 98

Custom eLearning Development Gamification Compliance Training Interactive 98

Ed App

DECEMBER 15, 2022

Game-Based Training Example #1 – Simulations. This game-based training example simulates real-world situations, allowing learners to practice their skills and learn new knowledge in a controlled environment. Simulations can be particularly effective for training in fields such as healthcare, aviation, and customer service.

Examples 104

Examples Games Simulations Diversity Training 104

Instancy

AUGUST 9, 2023

As a result, businesses are always on the lookout for new methods to combat these challenges and produce effective educational opportunities for their employees. Virtual reality (VR) technology integration in corporate training is one such innovative approach. Virtual reality (VR) has a lot of potential uses in business training.

Corporate eLearning 52

Corporate eLearning Simulations Diversity Training Virtual World 52

Aptara

JUNE 22, 2023

In today’s rapidly evolving world, traditional methods of learning are being revolutionized by immersive learning techniques. Immersive learning combines cutting-edge technologies, such as virtual reality (VR), augmented reality (AR), and gamification , to create engaging and interactive training experiences.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52

Roundtable Learning

APRIL 22, 2021

By 2030, 23 million jobs worldwide are set to use virtual reality (VR) or augmented reality (AR) for training, meetings, or customer service purposes. At Roundtable Learning, we develop custom VR training programs tailored to an organization’s learning needs. What Is Virtual Reality Training?

Examples 98

Examples Simulations Diversity Training Metrics 98

Hurix Digital

OCTOBER 18, 2023

Augmented Reality (AR) and Virtual Reality (VR) are not new concepts. AR or augmented reality uses digital information (visual, auditory, and other sensory information) and overlays that into the real world to enhance user experience. These technologies can also simulate various breach scenarios to expose vulnerabilities and risks.

Augmented Reality 40

Augmented Reality Simulations Teams Virtual World 40

Dashe & Thomson

MARCH 11, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? It turns out that the mechanics of videogames can transform the world—making even the most arduous tasks pleasant and rewarding. Download the whitepaper » Blog this!

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Gyrus

OCTOBER 29, 2018

The companies selected for the Top 20 Gamification List lead the way in engaging learners through innovative techniques, virtual reality, augmented reality, virtual worlds and simulations,” said Ken Taylor, president of Training Industry, Inc. About Gyrus. The company is headquartered in Richmond, Virginia.

Gamification 147

Gamification Industry System Companies 147

Cognigix

AUGUST 30, 2022

Virtual reality provides a safe, interactive environment for active learning and training. Retail companies are incorporating virtual reality into their training programs in order to upgrade their training courses. By using virtual reality for employee training sessions, organizations are able to save both time and resources.

Industry 52

Industry Simulations Virtual World Customer Service 52

Thinkdom

JANUARY 29, 2024

This accelerated the trend of remote work, reshaping traditional workplaces all around the world. The Evolving Landscape of Remote Work In the post-pandemic world, remote work is witnessing a surge, with 12.7% IBM found that for every dollar they spent on online training, they got $30 back in productivity.

Diversity Training 103

Diversity Training Mobile Learning Mobile Corporate eLearning 103

Instancy

AUGUST 14, 2023

Virtual training environments, intelligent chatbots and AI-based learning systems can help businesses reduce or even eliminate these expenses. Let us examine some real-world examples to see how AI has been applied in corporate training. Finally, utilizing AI in business training yields substantial savings.

Platform 52

Platform Simulations Augmented Reality Virtual World 52

Instancy

AUGUST 14, 2023

AI-based learning systems, intelligent chatbots and virtual training environments can help companies reduce or eliminate these costs. AI-powered technologies are transforming how employees acquire and refine skills, from VR simulations that provide realistic, immersive experiences to chatbots offering support and guidance on-demand.

Simulations 52

Simulations Effectiveness Diversity Training Augmented Reality 52

Dashe & Thomson

MARCH 22, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS What Can March Madness Teach Us About Blended Learning? Like software simulations, the practice court is a safe environment in which to try new skills and strategies, without fear of negative repercussion. Properly d.

Blended Learning 145

Blended Learning Social Networks Blended Social 145

ReadyTech

APRIL 19, 2023

As companies continue to embrace remote work and distributed teams, the need for effective virtual lab platforms is growing. A virtual lab platform is a computer program meant to provide interactive and captivating instruction digitally, granting distant workers the same excellent training as their co-workers in the office.

Platform 52

Platform Simulations Compliance Training Program 52

Brilliant Teams

SEPTEMBER 29, 2023

Virtual Reality (VR) and Augmented Reality (AR) Immersive gamification takes eLearning to the next level by leveraging technologies like VR and AR. VR immerses learners in a virtual environment, while AR overlays digital elements onto the real world. Custom eLearning Solutions 6.1 Real-World Applications 7.1

Custom eLearning Development 59

Custom eLearning Development Gamification Compliance Training Interactive 59

Instancy

FEBRUARY 26, 2024

Adaptive Content Generation: Need training on a new product or process? Personalized Product Tutorials: LLMs can create interactive tutorials that adapt to individual learning styles and preferences, leading to faster product adoption and increased user satisfaction. Learning experiences gamified with immersive virtual worlds.

Blended Learning 52

Blended Learning Custom Education LMS 52

Tesseract Learning

MAY 10, 2022

Summary: Virtual Reality (VR) is revolutionizing corporate training. Virtual Reality training courses provide personalized, hands-on training and prepare the staff for the moment of need. This article will focus on the retail sector to understand the scope of Virtual Reality in corporate training. Jenny: Yes, a virtual one.

Simulations 52

Simulations Industry Brandon Hall Virtual World 52

eLearningMind

FEBRUARY 29, 2024

Reduced costs Let’s kick things off with a real-world scenario. Imagine you’re working for a company, and you need to train your employees on a new product. It’s cost-effective because you can deliver training virtually, without the hefty expenses. In the world of eLearning, multimedia materials rule the roost.

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

BrainCert

AUGUST 10, 2023

Sales training is crucial for any business as it strengthens organizations and increases sales productivity. It focuses on teaching fundamentals such as communication, negotiation, customer service, product knowledge, and closing techniques. What is Sales Training?

Learning Styles 52

Learning Styles Sales Diversity Training Simulations 52

learnWorlds

JULY 17, 2023

For example, you can create virtual training environments where learners can practice their skills in a safe and controlled setting. In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

Dashe & Thomson

APRIL 17, 2011

skill practice, role plays, and training simulations?with Case studies, exercises, and simulations can be part of a continuum linking Levels 1, 2, and 3. He suggests evaluation checks throughout the training?skill with a post-test to measure learning for the entire program. Level 3: Behavior. Download the whitepaper » Blog this!

Kirkpatrick 168

Kirkpatrick Social Learning Social Networks Blogging 168

Dashe & Thomson

NOVEMBER 3, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS eLearning Review: A Module for the National Security Arena by Jim on October 15, 2010 in Reviews , eLearning Most of the eLearning modules we design here at Dashe & Thomson are aimed at the corporate audience. Properly d.

Module 100

Module Social Networks Blended Learning Security 100

Dashe & Thomson

OCTOBER 15, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS eLearning Review: A Module for the National Security Arena by Jim on October 15, 2010 in Reviews , eLearning Most of the eLearning modules we design here at Dashe & Thomson are aimed at the corporate audience. Properly d.

Module 100

Module Social Networks Blended Learning Security 100

IT Training Department Blog

SEPTEMBER 18, 2023

The magic of every company on earth isn’t the product, it’s the employees and the experience they create for customers. Staying ahead of the competition takes more than a great product. That means you’ll likely get a boost of productivity and innovation within your company.

Cost 57

Cost Companies Technology Productivity 57

Cognigix

JULY 20, 2022

Neal Stephenson coined the term “metaverse” in his sci-fi novel Snow Crash, in which he imagined lifelike avatars interacting with each other in realistic 3D buildings and other virtual reality environments. The metaverse refers to an online environment where augmented reality and virtual reality can co-exist. billion U.S.

Augmented Reality 52

Augmented Reality Simulations Virtual World Podium 52

CLO Magazine

SEPTEMBER 27, 2021

But when it comes to virtual reality and augmented reality training, it’s hard to think of a more appropriate use of the term. Augmented reality, which overlays virtual objects onto a real-world environment. Mixed reality, which not only overlays, but anchors virtual objects to the real world. Myth 1: It’s a fad.

Augmented Reality 116

Augmented Reality Virtual World Training Train 116

QuoDeck

JULY 5, 2018

According to IDC , the estimated market opportunity of Augmented Reality and Virtual Reality (AR/VR) solutions by 2020 will be $143 billion. Whether its management, customer services, or seasonal situations, businesses are successfully using AR and VR for numerous purposes. 1- VR workplace tours for new employees.

Case Study 86

Case Study Compliance Training Simulations LMS 86