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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Simply the Best: Lenny Award Winners 2020

Litmos

Reading through each entry took a substantial amount of time, but it was incredible to see how our customers have adapted and grown despite the challenges 2020 has presented. Nearly every submission referenced the global pandemic, and we are in awe of how our customers found new ways to use SAP Litmos Training and SAP Litmos training courses.

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Connecting with Customers during Coronavirus

Litmos

Why train your customers? Customer training — or extended enterprise training — is always a good idea, even when there’s not a pandemic. They’re also 92% more likely to return as paying customers. Reduce service calls. The post Connecting with Customers during Coronavirus appeared first on SAP Litmos.

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How Two Businesses Scored Big with Gamification (Case Studies)

Paradiso

This was because they have new people joining them as associates without any training. The intention was to train their customer service reps quickly without investing a lot of money. How the SAP Community Network leveraged Gamification ? SAP’s community is user rich. Example of use of Badges – Paradiso LMS.

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2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Learning management systems didn’t die. Quick LMS History. Corporate LMSs were invented almost 30 years ago to manage and report on the training and compliance of their employees and contractors. Every LMS tried to be all things to all types of customers in all industries.

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Podcast Episode 8: The Business Benefits of xAPI – With Mike Rustici

Talented Learning

Yet many learning professionals still aren’t sure what it is or how it works. What is the relationship between xAPI and learning measurement? Does it work with any LMS? Today I explore these questions with one of the world’s leading experts in learning analytics, Mike Rustici. Interesting.

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The Top Five Ingredients for a Perfect Training Recipe

Litmos

Because as Josh Bersin wisely points out : "Hard Skills are soft (they change all the time, are constantly being obsoleted, and are relatively easy to learn), and Soft Skills are hard (they are difficult to build, critical, and take extreme effort to obtain).". Fortunately you don’t have to make everything from scratch.