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Customer training: your ticket to stronger loyalty, retention, and brand advocacy

Docebo

In e-learning, the most commonly addressed audience is an organization’s internal employees. There are, however, benefits to expanding your learning programs beyond internal audiences to address your extended enterprise. One such activity, which yields massive returns, is customer training. . Knowledge bases .

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Tips to Create an Internal Knowledge Base for Employees

EduPivot Knowledge Center

In the learning & development space, we often pride ourselves in the ability to craft engaging learning programs. We use learning science to effectively transfer information and skills to our employees. In this article, we will explain more about what an internal knowledge base is and why it’s important.

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Steps to develop eLearning curriculum

BrainCert

As technology continues to advance, eLearning has become an increasingly popular way for students to learn. Developing a successful eLearning curriculum requires careful planning and consideration of the learner’s needs. It is also important to consider learner objectives when analyzing their needs.

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4 Ways to Improve Your Product Knowledge Training Programs

Infopro Learning

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Develop Role-Based Learning Journeys.

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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. A design and blended strategy are then developed to meet the needs of your sales reps.

Knowledge 380
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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

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Buy, Build, or Blend? Use Cases for Off-the-Shelf and Custom eLearning

SweetRush

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is off-the-shelf learning?