TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

Customer Service 52

Customer Service Activities Services Custom 52

Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

Customer Service 40

Customer Service Services Custom Course 40

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

Customer Service 70

Customer Service Services Custom Guide 70

Paradiso

OCTOBER 12, 2023

In this blog, we’ll explore the essential features you should look for in the best LMS for banking and financial services. We’ll also compare six different platforms to help you make an informed choice. EFront It offers a promise of complete customization for your LMS solution.

LMS 91

LMS Services Compliance Training Authoring Tools 91

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Infopro Learning

APRIL 15, 2024

Forget rigid schedules and impersonal platforms – AI chatbots offer instant access to curated resources, personalized guidance, and real-time feedback, all wrapped in a conversational interface that transcends time and space. Gartner forecasts that chatbots will emerge as a leading customer service channel within five years.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Dynamic Pixel

AUGUST 30, 2022

Another investment is when companies are adapting new technologies to their products and services. Feedback can be provided in a number of ways, depending on the platform or Learning Management System (LMS). There are many steps in writing a blog post effectively, and it can be hard to keep track of them all.

Companies 52

Companies Education LMS Services 52

Ed App

SEPTEMBER 15, 2019

Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. Posting Encouraging Blogs. The start-up blogs is a great resource for encouraging learning amongst employees.

Customer Service 40

Customer Service Services Custom Blended Learning 40

Paradiso

OCTOBER 24, 2023

It ensures that agents are well-prepared to deliver the service your customers expect. Call center training software empowers companies to develop and provide essential training to their customer-facing employees. Moreover, it includes a Virtual Classroom feature that connects with platforms like Zoom and Microsoft Teams.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. Financial service organizations deliver personalized learning experiences around specific customer needs.

Sales 419

Sales Diversity Training Program Case Study 419

Hurix Digital

JULY 12, 2023

You must invest in smart and innovative eCommerce content management services to make the best of the opportunity and create an effective online store. Table of Contents What are eCommerce Content Management Services? Content management services or CMS allows businesses and organizations to create, edit, and publish online content.

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Services Drupal Content Management 52

Kitaboo

NOVEMBER 30, 2023

Educational platforms are one of the highly-valued resources. However, because of the abundance in the number of these available resources, the educational institutes are in a dilemma about which platform serves the right purpose. Table of Contents Why Do Learners Need Educational Platforms?

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Platform Education Virtual Classroom Diversity Training 52

ReadyTech

OCTOBER 5, 2022

People expect more of their employees in terms of learning and personal development, which is why many businesses are turning to Software as a Service (SaaS) platforms as the best way to provide this type of training. Software as a Service Red Flags to Avoid. The best software will be able to be used on any device and platform.

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Authoring Tools Services Software Customer Service 52

BrainCert

JUNE 5, 2023

With a plethora of e-learning platforms available, it can be overwhelming to choose the right one that caters to your needs. Whether you are an individual looking to upskill or a business aiming to provide training to employees, it is crucial to consider certain factors before selecting an e-learning platform.

Virtual Classroom 52

Virtual Classroom Platform Association LMS Association Learning Management System 52

BrainCert

JULY 10, 2023

The selection of the right eLearning platform is crucial to ensure a fulfilling online learning experience. With numerous platforms available, it's essential to understand the key features that can make a significant difference in your educational journey. It should provide options across various subjects and disciplines.

Diversity Training 52

Diversity Training Platform eLearning Performance Support 52

Fly Plugins

MARCH 26, 2024

An Enterprise LMS, provides businesses with a centralized platform to create, manage, and deliver training content to their employees. Enhanced Training and Education An Enterprise Learning Management System provides a centralized platform for delivering comprehensive training and continuing education to healthcare professionals.

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LMS Learning Management System Enterprise Compliance Training 177

Kitaboo

FEBRUARY 22, 2024

The publishing industry has undergone a significant seismic shift with the rise of eBooks and the platforms that distribute them. The proliferation of digital publishing has led to a multitude of platforms emerging in the market, offering unique sets of services and capabilities.

eBook 52

eBook Guide Reputation PDF 52

Ed App

DECEMBER 14, 2022

There are many knowledge sharing platforms that help make all important information and documentation easily accessible, but which are the best options for this? In this article, we’re going to explore 10 knowledge sharing platforms and highlight their features that you should consider. . Knowledge Sharing Platform #1 – EdApp.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Infopro Learning

FEBRUARY 10, 2021

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. The customer training program was immensely successful.

Customer Service 419

Customer Service Services Blended Learning Custom 419

BrainCert

JUNE 19, 2023

Two commonly used tools in the realm of online education are video conferencing platforms and virtual classrooms. In this blog post, we will explore the differences between video conferencing platforms and virtual classrooms, helping educators make informed decisions about which tool best suits their instructional needs.

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Virtual Classroom Classroom Platform Video 52

Paradiso

NOVEMBER 17, 2023

Before we delve deeper into how LMS can specifically benefit the insurance industry, let’s take a quick overview of what this blog is all about. Flawlessly integrate with other tools and systems such as CRM , HRIS, ERP, and video conferencing platforms, improving communication and data flow.

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LMS Compliance Training Industry HIPAA Training 91

Hurix Digital

NOVEMBER 28, 2023

A rising number of students are seeking the best online learning platforms that suit their higher education requirements, whether for live seminars or specialized online classrooms. Wondering how to choose the best online learning platform? Table of Contents: What are Online Learning Platforms? We have got you covered!

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Online Learning Platform Online Portal 52

Docebo

OCTOBER 23, 2018

The IGA Institute needed a shift in organizational culture to enhance customer service – it turned to Docebo to make it happen. In the grocery industry, the expectation for great customer service is a constant challenge and the root of good (and bad) customer service is organizational culture.

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Docebo Customer Service Case Study Services 31

Ed App

JANUARY 10, 2021

LMS platforms seem to be an answer. With the rise of LMS platforms (LMS standing for Learning Management System) processes such as onboarding, continuous training, project management and international collaboration became easier, faster and more efficient than ever before. Technology came to the rescue. NextThought.

iCohere 52

iCohere Authoring Tools LMS Platform 52

SmartUp

JANUARY 6, 2022

The NMG Group is a global advisory and intermediary firm focused exclusively on the financial services sector. NMG Capital : a private equity business investing in entrepreneurial financial services entities. In 2019, NMG began using the SmartUp platform with the setup of the NMG Consulting community. Background. Using SmartUp.

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Compliance Training Services Global Support 52

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. These staff members are trained in the most effective ways to communicate with customers.

Case Study 91

Case Study LMS Customer Service Training 91

Kitaboo

APRIL 23, 2024

High-end software solutions like KITABOO, a leading digital textbook platform , enables you to introduce interactive elements and encourage active participation through your training content. Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience.

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Video Diversity Training Compliance Training Guide 52

Time to Know

SEPTEMBER 14, 2021

Why enabley is one of the best platforms for the post pandemic retail market. Deloitte also questioned the brands on whether they believe the consumer would stop doing business because of a poor customer service experience – 98% of respondents fully or partially agreed with this statement. .

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Platform Market Customer Service Sales 52

Paradiso

OCTOBER 30, 2023

Get in touch to avail some awesome eLearning services! LMS for Aviation platforms integrates gamification features , offering badges, achievements, and points based on learners’ activity and progress. Built-in reporting tools within aviation LMS platforms allow organizations to measure the success of training programs.

Association Learning Management System 91

Association Learning Management System LMS Association LMS Blended Learning 91

ReadyTech

OCTOBER 12, 2022

Having an effective online learning platform and SaaS model is critical for creating a successful digital education program. An effective online learning platform will enable you to create engaging content, manage user access and performance, track learner progress, and monitor usage data. You have high user engagement.

Platform 52

Platform Online Learning Effectiveness Online 52

BrainCert

JULY 28, 2023

In this blog, we'll explore some of the top payment gateways for course creators, highlighting their key features, advantages, and potential drawbacks to help you make an informed decision for your online course business. Choosing the right payment gateway can significantly impact your course sales and revenue. What Are Payment Gateways?

Association Learning Management System 52

Association Learning Management System LMS Association LMS Course 52

KnowledgeAnywhere

JANUARY 24, 2024

Whether you're aiming to train employees, engage partners, or educate customers, an LMS serves as a comprehensive platform to facilitate learning, track progress, and evaluate the effectiveness of your training initiatives. What is an LMS?

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LMS Learning Management System VLE System 96

Edume

DECEMBER 18, 2019

Welcome to the latest edition of our blog series about the companies and people who are using EduMe to achieve Workforce Success , by empowering and motivating their people. This time we're hearing from AMG Services Ltd (a licenced Dyno Rod franchise). We deliver great service every day and our safety record is first class.

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Services Performance Support Case Study YouTube 64

Paradiso

DECEMBER 9, 2022

This is where having a good customer training LMS will help you provide top-notch training to your customer. What is a customer training LMS? Customer training LMS is a platform where you can develop robust customer training programs to provide seamless learning and training. Improved customer satisfaction.

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LMS Custom Guide White Label 91