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10 Customer Service Coaching Tools

Ed App

It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Customer Service Coaching Tool #1 – EdApp. EdApp is a top-notch customer service coaching tool that boasts an expansive course library, complete with various customer care training courses. Key Features: .

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Your Brain on Learning

CLO Magazine

When the brain learns, it acquires information through a person’s various senses, and this information travels along the synapses to the short-term memory. But only in roughly the past decade have conversations on how the brain learns appeared in talent management circles. This process is certain. “The But there is no skills practice.

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How to Start an Online Coaching Business with Software Entrepreneur Coach Dan Martell Creator of SaaS Academy

LifterLMS

Learn how to start an online coaching business with software entrepreneur coach Dan Martell creator of SaaS Academy. One key aspect of the sale for Chris is that Dan had three successful companies along with some failures along the way, which is really important to look for in a business coach. He’s my business coach.

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Making Inclusion A Way of Life

Cylient

That’s where a coaching-based approach to leadership comes in. Rather than enforcing compliance, coaching is based on curiosity, compassion and courage. A leader who embraces a coaching approach to leadership believes it is their job to ensure that all people feel safe, seen and supported to realize their potential. Get Curious.

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The Performance Management Myth

The Performance Improvement Blog

This observation flies in the face of popular rating and ranking systems and software designed to track course completion and goal attainment. Galagan references the writing of David Rock, author of Your Brain at Work.

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Your friend: Artificial intelligence in corporate training

Docebo

Artificial Intelligence gives us a similar luxury by offering more brain power without demanding more time. Virtual coaches: AI-powered virtual coaches act as a proactive learning coach for the users in your platform. This is a virtual coach. Taking the humanness out of training, however, is not the end game here.

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Virtual Reality as a training tool for difficult conversations

STRIVR

Whether it’s de-escalating an angry customer or coaching a direct report, it’s hard to prepare an employee in advance for the challenge. It’s always been a paradox for employers to coach employees on difficult conversations, but emerging technologies are changing this. Training for valuable soft skills with Virtual Reality.