Remove Business Remove Knowledge Remove Knowledge Base Remove Performance Support
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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time.

Knowledge 380
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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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‘Learning literacy’ and the currency of a knowledge-based economy

CLO Magazine

Like company-matched retirement funds or any meaningful benefit, education benefits can provide support for recruiting and retention. And, as we will see, they can even directly impact sales and operational performance. Closing skills gaps would also do a lot to help employers feel better about future business. trillion by 2030.

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Knowledge Sharing Leads to a Culture of Collaboration and Trust

Ontuitive

The old adage “sharing is caring” has been used in many different settings from the playground, to the dinner table, and this sentiment is also highly applicable in the business world. Creating a culture of knowledge sharing is crucial to long-term organizational success. Model knowledge sharing behavior.

Trust 202
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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

The Learning Circuits Big Question for May is: How do we need to change in what we do in order to address learning/performance needs that are on-demand? Maintaining the status quo is no longer sufficient if we, as learning and development professionals, want to stay relevant to the businesses we serve.

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Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. with more on-demand training.