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Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Not only that, but it will resolve and solve for that matter a lot of challenges, issues and even worries on the part of each and every one of them – i.e. your customer base. Some folks like to refer to customer training as customer education. The term back in the day was simply providing customer training.

Talented Learning Greatest Hits – 2018 Edition

Talented Learning

Hard to believe, but the calendar doesn’t lie. And what business benefits should you expect when educating customers or others outside of your organization? 2 Customer Education Meets Customer Success – Understanding Salesforce.com/LMS Integration.

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How to Design Workplace Learning Like a Pro – Start with These 5 Dangerous Questions

eLearningArt

Or is it that you just heard yourself say you’d be happy to create and present a slide deck to help roll out a new HR benefit that starts next month? Or maybe your boss can’t stop talking about how great it would be to have some “online learning” about great customer service.

Building a Compliance Training Brand

Interactive Services

Not all learners are created equally. Because, as adult learning theory proves, learners need reinforcement and repetition to retain information. To that end, consider building a training strategy with a training calendar, awareness campaigns, and refreshers.

The Ultimate Glossary of eLearning Terms

LearnUpon

An eLearning content authoring tool is a software package which content developers use to create and package eLearning course content using SCORM or xAPI standards. A theory developed by John Sweller that describes the strain working memory experiences when information is being processed.

Learning from others through Enterprise Social Networks (ESN)

Matrix

Observational learning is a major component of Bandura’s social learning theory. They enable employers, employees, business partners, and even customers to participate in conversations either through status updates, commenting, or simply following up on communication streams.

Free L&D webinars for September 2019

Limestone Learning

How to start creating a coaching culture in your organization. As your business evolves into an intelligent enterprise, you’re facing new challenges: new technology; evolving ways of doing business; and more customer data than ever before.

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Why the 70:20:10 model works for online training

Matrix

A very popular learning theory is based on the 70:20:10 model. The customized use of pictures, graphics, videos and HTML files of an LMS contribute to making the training as appealing as possible, thus setting the stage for an engaged audience. Online training courses for employees can cover all aspects of formal education, from structured lessons, assignments and calendars to grading and certification.

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Why do you require a specialized learning platform and not a learning module of an HCM?

Disprz

What is fascinating in Gladwell’s theory is the observation that regardless of natural aptitude, one can metamorphose into a professional when the choice of skills becomes narrower and narrower in a particular domain. Because all software at the end of the day are created for people.

Tips for Small L&D Departments: An Interview with Emily Wood

Convergence Training

So it’s kind of fun from a training and development perspective because the training that we create is all over the map. I’m curious: you said in some cases the elearning you’re creating is intended to replace instructor-led training.

Why do you require a specialized learning platform and not a learning module of an HCM?

Disprz

What is fascinating in Gladwell’s theory is the observation that regardless of natural aptitude, one can metamorphose into a professional when the choice of skills becomes narrower and narrower in a particular domain. Because all software at the end of the day are created for people.

Lectora User Conference Showcase: John Zurovchak

Trivantis

Custom Development Services. Custom Content Creation. Customer Support. In John’s session, you’ll learn how to break out of an e-Learning rut to move beyond creating content that simply tests learners of their short-term retention and recall abilities. Attendees will learn how to leverage the capabilities of Lectora to create captivating content that challenges users by moving beyond linear navigation and into problem-based experiential learning. Forum. Logins.

Top 60 eLearning Posts for October 2010

eLearning Learning Posts

Although this list is available online, I also created this presentation which provides the information as a slideset. Creating tone of voice in eLearning. Creating tone of voice in eLearning. A day with Dave Snowden , October 26, 2010 Dave Snowden is a compelling storyteller, mad genius, and irascible Welshman who has pioneered the mash-up of complexity theory and management practice. It opens the doors to thousands of quick customizations. Theory (44).

eLearning Conferences

Tony Karrer

crw Another source of major eLearning conferences is: Tom King's eLearning Google Calendar. code_language=en January 24-30, 2009 International Conference on Current Trends in Theory and Practice of Computer Science , 35 th , Hotel Arnika, Špindler?v link] meetings/ February 5-8, 2009 International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications , Lisboa, Portugal.