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Conversational AI for customer service: a complete guide

Play.ht

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

Sales Methodology Evolution: Navigating Change from Past to Present Customer success metrics can be dramatically improved by enabling the teams who work with customers with a sales methodology. While historical buyers relied on salespeople for guidance due to limited information, the past decade changed this.

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Conversational Voice AI for L&D: Coaching, Role Playing, and More

Degreed

OpenAI announced on May 13 that a new conversational mode will be released in the next few weeks. It’s looking more and more like conversational AI will have a significant impact on some key aspects of L&D. ChatGPT changed the game. Newer startups have enabled more conversational interactions on top of LLMs.

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Digital Conversion Services for Every Publisher

Hurix Digital

The measure of intelligence is the ability to change. In order to stay competitive, every organization must adapt to the latest developments and technologies to be of service to the respective community. This blog is all about Digital Conversion Services that Hurix has been offering to their clients over the years.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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The Comprehensive Guide to Great Content Conversion Services and Why They’re Beneficial

Hurix Digital

Content conversion services use advanced technology to convert physical documents to a digital format. The content conversion services industry is booming; it is expected to reach a market share of $540.8 The content conversion services industry is booming; it is expected to reach a market share of $540.8

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What is conversational AI IVR?

Play.ht

Have you ever called a customer service number and been greeted by a voice that seemed almost human, yet you knew it was a machine? That’s conversational AI IVR at work. This lets the IVR system answer you in real-time, making conversations feel more like you’re talking to a smart chatbot than a machine.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.