Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’. For more than a decade, we’ve retained a customer recommendation rate of 98%.

Customer Service 96

Customer Service Sales Services Custom 96

Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

Customer Service 40

Customer Service Conversation Services Custom 40

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. When managers prepare for sales training, they often neglect to keep an eye on how well they manage sales behaviors and outcomes.?Effective Sales Training & Enablement Accelerates Results ?with?

Behavior 221

Behavior Sales Metrics Oracle 221

Hurix Digital

JANUARY 6, 2023

Whether your business is a progressive small-scale start-up or a fully-fledged developed enterprise, all businesses’ basic foundation is laid down on customer satisfaction. Although delivering well-defined & top-notch quality products and services is a basic establishment for business. Overview Of Customer Service Training .

Customer Service 52

Customer Service Custom Services Diversity Training 52

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

eLearning Brothers

FEBRUARY 24, 2017

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service. Listening Skills. Product Expertise.

Customer Service 114

Customer Service Services Sales Custom 114

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Productivity Product Support 211

Jigsaw Interactive

MAY 18, 2022

According to a recent Arizona State University study , customer service is at an all-time low, resulting in ‘customer rage’ being at an all-time high. Businesses risk $494 billion as a result of serious customer problems. Why has poor or mediocre customer service become the norm? Statistics.

Customer Service 52

Customer Service Services Custom Statistics 52

The Performance Improvement Blog

AUGUST 15, 2013

I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. That was not my experience.

Customer Service 157

Customer Service Services Custom Culture 157

Infopro Learning

APRIL 15, 2024

The modern workplace is a whirlwind of change, demanding companies and their employees to adapt and acquire new and relevant skills constantly. For sales training, utilize AI chatbots to replicate customer interactions, empowering sales teams to enhance their pitches and handle objections proficiently.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it So determined, in fact, that the company made it a top business priority. As a first step, BT decided to conduct a survey to find out what its customers wanted. it is absolutely critical.

Customer Service 160

Customer Service Services Custom microlearning 160

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 193

Sales Productivity Product Support 193

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Ontuitive

JANUARY 9, 2023

An organization can help by having a solid sales enablement strategy. An essential part of sales enablement is ensuring that employees can quickly and easily leverage important sales content. Too often, sales reps lose valuable time sifting through a mountain of files or trying to remember how to run a complex report.

Adoption 197

Adoption Adopt Sales Digital 197

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase.

Customer Service 52

Customer Service Services Custom Skills 52

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Inkling

FEBRUARY 9, 2016

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Weak customer relationships. Lost revenue. Negative brand sentiment.

Customer Service 124

Customer Service Cost Services Custom 124

CLO Magazine

APRIL 14, 2024

I started my sales career immediately after graduating from college in 1995. At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. My first sales job was in an industry with high attrition—selling copiers and fax machines.

Sales 79

Sales Coaching Case Study Portal 79

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

TOPYX LMS

MARCH 12, 2020

While all employee training is important, sales and customer service training is critical. This is because a company’s bottom line depends on the competence of its sales team. If sales employees can’t secure and retain new customers, close sales, upsell, and cross-sell, businesses are in trouble.

Sales 173

Sales Customer Service Learner Training 173

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

TOPYX LMS

NOVEMBER 11, 2020

2020 has been a year of crisis that has brought great stress and uncertainty not just to individuals, but also to companies. McKinsey & Company stated, “Uncertainty can be measured in magnitude and duration. Fortunately, they can accomplish this in part by using a learning management system (LMS).

Custom 242

Custom LMS Services Sales 242

Coreaxis

MAY 5, 2024

Accounting tips for SAAS companies In today’s rapidly evolving digital landscape, software-as-a-service (SAAS) companies have become increasingly prevalent. These companies provide online services to customers under subscription-based models, offering convenience, flexibility, and cost-effectiveness.

Metrics 52

Metrics Companies Authoring Tools Tips 52

Gyrus

SEPTEMBER 2, 2015

I previously used this company and was happy with their work, plus they have outstanding customer service so I was comfortable hiring them again. ” to customer service. I’ve even referred potential new business their way because of their excellent work and customer service.

Customer Service 100

Customer Service Services Custom LMS 100

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

BizLibrary

DECEMBER 21, 2023

If your company offers multiple products and/or services, then an important part of meeting those sales goals involves cross-selling and upselling. When your reps have a thorough understanding of how all your products and services fill customers' various needs, you'll be able to build your team's confidence in offering them.

Sales 97

Sales Services Custom Productivity 97

Infopro Learning

NOVEMBER 10, 2022

These objectives might be anything from a measurable increase in sales to a shift in employee morale. Training and development programs are most effective when they help employees acquire the skills that address the underlying causes of problems ; therefore, they must have a firm grasp of the company’s goals.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Inkling

MAY 23, 2016

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Use this metric to track which categories do well.

Metrics 113

Metrics Customer Service Ratio Services 113

KnowledgeCity

APRIL 1, 2024

In today’s fast-paced and ever-changing business landscape, it is crucial for companies to invest in specialized training for their employees. That’s where tailored solutions and customized training come in. In a competitive market, companies need to constantly adapt and evolve to stay ahead.

Industry 59

Industry Solution Custom Training 59

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. The process begins with in-depth planning. Step 1: Planning.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

TalentLMS

FEBRUARY 2, 2024

In sales, numbers speak louder than words. And when it comes to sales, it’s a roadmap to closing more deals, having happier customers, and achieving a fatter bottom line. Ready to unlock your sales potential? Ready to unlock your sales potential? Let’s focus on the numbers that will boost your sales strategy.

Metrics 52

Metrics Sales Ratio Pattern 52

Cognigix

SEPTEMBER 13, 2022

Fusion Retail is a leading retail chain offering highly sought footwear brands to the customers across Australia. The company has more than 1,500 employees and operates 200 stores in a number of states. The company, which was on expansion spree, wanted to make sure that the same culture thrived on across new stores.

Sales 52

Sales Custom eLearning Development Custom Simulations 52

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

Sales 93

Sales Innovation Brandon Hall Program 93

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

BigTinCan

SEPTEMBER 15, 2021

Working in or leading medical device sales teams is not for the faint of heart. Here are 7 medical device sales tips that help top reps stand apart from their competition. Good reps map out their territory, understand each customer’s needs, and coordinate product logistics with local inventory managers and hospital personnel. .

Sales 105

Sales Teams Tips Compliance Training 105

Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. New hires can access modules that cover company policies, financial analysis techniques, and other essential skills.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Learning Management System Software India | Webnox Technologies

MARCH 7, 2024

6 Benefits of CRM Software to Strengthen Customer Relationship Overview Rathinakumar // 08-03-2024 INTRODUCTION: Customer Relationship Management software or CRM in simple words, is your company’s one-stop solution for developing customer interactions and increasing client retention. Let’s get started, 1.

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Software Custom Benefits Customer Service 52