Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 90

Customer Service Services Custom Compliance Training 90

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Infopro Learning

NOVEMBER 10, 2022

Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Client-centricity goes beyond just proclaiming that the customer comes first. 5 Ways L&D Leaders Can Create a Customer-Centric Strategy for the Organization.

Consulting 416

Consulting Custom Organization Create 416

Absorb LMS

SEPTEMBER 24, 2019

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Targeted customer service training can build the skills needed to do so with finesse. Beyond basic skills.

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Customer Service Problem Services Custom 117

The Performance Improvement Blog

AUGUST 15, 2013

I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. That was not my experience.

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Customer Service Services Custom Culture 157

Infopro Learning

APRIL 15, 2024

The modern workplace is a whirlwind of change, demanding companies and their employees to adapt and acquire new and relevant skills constantly. Personalized Responses: Chatbots respond to personalized natural language queries by providing tailored recommendations that consider the employee’s role, skill set, and areas of knowledge gaps.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

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Ed App

MAY 21, 2021

Have you looked at the contents of your customer service training manual lately? That’s because the definition of “great customer service” is always evolving. Sign up for Free and Start Using The Best LMS Platform for Your Customer Service Training. What is great customer service? Play nice.

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Customer Service Services Custom Guide 59

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

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Customer Service Quality Services Custom 52

Creativ Technologies

NOVEMBER 18, 2022

Keeping the emotional intelligence of employees, the elearning for companies can be created in a more learner-centric way. But compliance training can be the same for every employee because it’s based on company laws. Why is there a need for personalized elearning now?

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Personal Personalization Compliance Training Companies 52

Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

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Customer Service Activities Services Custom 52

Creativ Technologies

MAY 26, 2021

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

Customer Service 52

Customer Service Services Compliance Training Custom 52

Jigsaw Interactive

MAY 21, 2022

You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers. The opposite works when customers are well taken care of and happy.

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Customer Service Services Cost Custom 40

Rustici Software

SEPTEMBER 16, 2021

What do a pandemic, a weeping coffee maker and customer service have in common? No, it’s not my work-iversary or even a personal one. I now feel like I belong to an insurance club I never wanted to join, but I also have an even deeper appreciation of stellar customer service , even in times of great stress.

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Customer Service Custom Services Management 75

Mobile Coach

AUGUST 28, 2020

In other words, companies initially smitten with the promise of chatbots configured them to automatically pop up as customers first came to their websites, but this promise of seamless automation didn’t play out as imagined and now many companies are rethinking their strategy. Photo by Halacious on Unsplash.

Customer Service 52

Customer Service Services Custom Metrics 52

eLearning Brothers

FEBRUARY 24, 2017

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service. Product Expertise. Stress Management.

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Customer Service Services Sales Custom 114

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Customer Service Services Blended Learning Custom 52

Gyrus

SEPTEMBER 2, 2015

Sticking with the Ben Franklin theme I started last week, today I discuss a personal example that illustrates the simple idea Franklin meant with his quote, “ Well done is better than well said.” ” to customer service. The post Customer Service: Well Done is Better than Well Said appeared first on Gyrus.

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Customer Service Services Custom LMS 100

Jigsaw Interactive

MAY 19, 2022

Customer service might look different between industries depending on the nature of goods and services they offer. Some customer service values are universal. We’ll look at this by comparing and contrasting three highly-rated customer service US companies with three who have received among the poorest ratings.

Customer Service 40

Customer Service Services Custom Apple 40

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service?

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Customer Service Services Custom Guide 70

KnowledgeCity

JANUARY 10, 2024

While it may seem like common sense, many companies are now implementing etiquette training for new hires. Nearly 45% of companies currently provide office etiquette training, and an additional 18% are planning to introduce it by 2024, as revealed in a recent ResumeBuilder report. But what about new office etiquette?

Companies 98

Companies Compliance Training Social Media Training 98

Integranxt

FEBRUARY 22, 2024

The customer journey has undergone a remarkable transformation in recent years, driven by the relentless march of technology. Gone are the days of static websites and impersonal interactions; today’s customers crave dynamic, personalized experiences that anticipate their needs and exceed expectations.

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Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. Financial service organizations deliver personalized learning experiences around specific customer needs.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services.

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Program Training Train Learning Objects 419

Creativ Technologies

JANUARY 4, 2022

Telecom elearning is important for dealers who sell the products of the company like SIM cards etc. They should be aware of the prepaid and postpaid plans to give better deals to customers. Apart from the store dealers, the workers employed by them should also know the latest service plans, etc.

Compliance Training 98

Compliance Training Companies Help eLearning 98

Gyrus

AUGUST 9, 2017

When Selecting an LMS – Small Company vs Big Corporation? So it doesn’t come as a surprise when it’s time to choose a company/vendor to satisfy our needs, bigger is better. It is this impatience that can lead to business decisions that can affect the success of a companies’ future. ‘Think Big!’

Corporate eLearning 147

Corporate eLearning Companies LMS Customer Service 147

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Overnite Software

MAY 29, 2019

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. Top-notch software is important, but customer service is just as important in the SaaS (Software as a Service) business model.

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Customer Service Services Software Custom 72

OpenSesame

AUGUST 12, 2016

eLearning is an ever-growing industry and various companies are beginning to take advantage of the accessible technology. With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. Soft Skills. Operational Training. Product Training.

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Customer Service Compliance Training Services Custom 52

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

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Customer Service Services Custom Tips 40

Jigsaw Interactive

NOVEMBER 24, 2021

Perhaps the biggest problem when it comes to teaching students virtually vs. in the classroom is that teachers spend years in college studying pedagogy and student teaching in person. However, most teachers rarely receive the proper training when it comes to teaching students virtually. Of course, not.

Customer Service 52

Customer Service Quality Services Education 52

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. When employees comply with the ever-evolving industry regulations, this results in higher customer satisfaction and improved brand presence. Comprehensiveness.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

Hurix Digital

OCTOBER 19, 2023

One of the key strategies that hospitality businesses can adopt is to leverage personalized learning to create memorable experiences for their employees and customers. We will also share some tips on how to implement personalized learning in the hospitality sector. Table of Contents: What Is Personalized Learning?

Personal Learning 52

Personal Learning Personal Personalization Blended Learning 52

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Train for personalization. So, where do you start?

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Customer Service Custom Services Training 51