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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Why is Compliance Training a Must for Finance Services?

Paradiso

Ensuring employees understand, apply, and adhere to industry compliance is crucial. However, providing dynamic compliance training for financial services can be a complex task. It’s a chance for finance companies to rethink their training strategies, which can lead to cost savings and improved customer service.

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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OpenSesame announces partnership with Traliant to expand interactive compliance training library

OpenSesame

Global 2000 enterprises can now leverage more engaging compliance training in multiple languages. Enterprise organizations leverage the OpenSesame Plus subscription—now including Traliant’s behavior-based training —to help create an ethical, compliance-based workplace culture. . About OpenSesame. Diane Haines. 503) 808-1268.

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Top 11 best Call Center Training Software Solutions for Employee Development

Paradiso

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. It ensures that agents are well-prepared to deliver the service your customers expect. Effective training for call center agents is a vital investment for any call center.

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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Adaptability.