TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

Customer Service 96

Customer Service Services Diversity Training Custom 96

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Cost: Free. Key Features: .

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. How to do that? But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

CHRP-INDIA

FEBRUARY 2, 2021

The Retail Industry mainly deals with the customers; hence several companies are conducting training programs for their employees on dissimilar topics and aspects of their jobs that are unique and productive. It is often said that the employee should be smart enough not only to focus on sales but build high levels of customer service.

Solution 80

Solution Industry eLearning Custom eLearning Development 80

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Cost: Free.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

IT Training Department Blog

SEPTEMBER 18, 2023

The magic of every company on earth isn’t the product, it’s the employees and the experience they create for customers. Staying ahead of the competition takes more than a great product. That means you’ll likely get a boost of productivity and innovation within your company. Hiring employees is expensive.

Cost 57

Cost Companies Technology Productivity 57

TalentLMS

APRIL 12, 2023

Product knowledge training has the power to boost your team’s performance and your company’s revenue. Many companies offer sales product training during onboarding. But it can be difficult for people to absorb all the information in such a short time—especially when they’re still new to the product.

Productivity 92

Productivity Product Knowledge Sales 92

TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

Customer Service 70

Customer Service Services Custom Guide 70

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

Customer Service 52

Customer Service Services Diversity Training Custom 52

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Integranxt

NOVEMBER 21, 2023

In the rapidly evolving business landscape, the continuous modernization of products stands as a critical factor for sustaining competitiveness. Modernization isn’t just about keeping up with technology; it’s about reimagining products to meet the ever-changing market demands and customer expectations.

Services 52

Services Productivity Product Guide 52

Jigsaw Interactive

JULY 15, 2021

Successful learning is highly dependent on the virtual training software and platform you choose, and a great solution includes high-quality, responsive customer service. While virtual training is cost effective, the need for it to be stable, user friendly and supported by a team that knows how to mitigate issues is critical.

Customer Service 52

Customer Service Quality Services Custom 52

learnWorlds

JANUARY 22, 2024

Creative entrepreneurs and business owners have affluent opportunities to sell their unique digital creations and products today. Etsy – one of the most renowned online marketplaces has emerged as a vibrant hub where artists, designers, and creators can showcase their products and connect with a global audience. Why Sell on Etsy?

Productivity 59

Productivity Product Digital Policies 59

Hurix Digital

NOVEMBER 28, 2023

Read on to learn how your business can harness the power of RPA to enhance productivity and operational efficiency in today’s landscape. Data Entry and Data Migration Invoice Processing Customer Service Supply Chain and Inventory Management How to Use RPA Automation to Increase Productivity?

Productivity 52

Productivity Product Customer Service Simulations 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Learning Management System Software India | Webnox Technologies

JANUARY 25, 2024

How to improve field technician productivity using field service management software? Overview Why Should Field Technician Productivity Be Enhanced? Real-Time Data Accessibility Improved Customer Satisfaction How Can You Improve Field Technician Productivity? Why Should Field Technician Productivity Be Enhanced?

Services 52

Services Software Productivity Product 52

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

Learning Management System Software India | Webnox Technologies

JANUARY 25, 2024

How to improve field technician productivity using field service management software? Overview Rathinakumar // 25-01-2024 Field service management software plays a pivotal role in enhancing technician productivity by streamlining operations and optimizing workflow. Why Should Field Technician Productivity Be Enhanced?

Services 52

Services Software Productivity Product 52

Infopro Learning

JANUARY 26, 2021

Many insurance organizations are still struggling with the evolution of technology and how businesses are transforming from being product-focused to customer-centric. Driving Customer Excellence. Creating an effective customer service training for quality customer experiences gives a competitive advantage to businesses.

Cyber Security Training 419

Cyber Security Training Business Digital Security 419

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Learning Pool

MAY 31, 2022

As providers of one of the most feature-rich open-source Learning Management Systems on the market, Learning Pool is thrilled to have made the 2022 list for ‘Top LMS for Product Training’ by eLearning Industry for a second year running. . You can find out more about our recent accolades with eLearning Industry here.

Compliance Training 91

Compliance Training LMS Productivity Product 91

Coreaxis

OCTOBER 4, 2023

9 Reasons when its time to Outsource your Accounting Discover the top 9 compelling reasons why outsourcing your accounting team can be a game-changer for your business. In today’s fast-paced and competitive business world, companies are constantly looking for ways to streamline operations, reduce costs, and maximize efficiency.

Outsource 52

Outsource Teams Compliance Training Expertise 52

Capytech

JANUARY 17, 2022

The Importance of Product Training. Your salespeople need to have a thorough understanding of the products and services that you offer to customers. They might be able to pick up some of this knowledge on-the-job , but the more effective approach is to create product training. Improves the Customer Experience.

Productivity 52

Productivity Product Training Train 52

TalentLMS

NOVEMBER 15, 2022

Training isn’t cheap, but not offering employee development can cost you even more in the long run. Understanding all employee training costs, even those that aren’t so obvious, will help you provide useful content while staying within your training budget. The costs of not training at all. So what exactly are those costs?

Cost 52

Cost Authoring Tools Association LMS Association Learning Management System 52

Wahoo Learning

MARCH 20, 2024

To help you define their unique challenges and how an LMS solves them, we have outlined them below: CEO Business Challenges Driving growth – Aligning the core team with their vision to drive growth and revenue generation. Gaps in partner knowledge – A lack of understanding of products and market strategies.

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

Edume

MAY 22, 2019

The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed. Your workforce are likely responsible for selling a whole range of products and are expected to give outstanding customer service, acting as ambassadors for your brand.

Expert 40

Expert Productivity Product Teams 40

Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques. Education 9.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Infopro Learning

MAY 21, 2021

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

Customer Service 418

Customer Service Services Custom Compliance Training 418

Fly Plugins

DECEMBER 5, 2023

Remote Work Productivity and Collaboration I have been working from home since 2014 before it was cool and long before the COVID-19 pandemic accelerated the adoption of remote work. With practical strategies and tools, you can teach how to manage time effectively, prioritize tasks, and increase productivity.

Cyber Security Training 172

Cyber Security Training Diversity Training Ideas Create 172

KnowledgeAnywhere

OCTOBER 18, 2023

The cost of compliance for large businesses could amount to a staggering $10,000 per employee. Pain Point #2: Cybersecurity Threats The digitization of banking services has been a double-edged sword. The banking industry incurs the highest cybercrime costs, averaging $18.3 million per company annually.

Compliance Training 82

Compliance Training Industry Customer Service Metrics 82

Capytech

MAY 13, 2021

How E-Learning Can Help You Upskill Your Team to Create a Multi-Skilled Workforce. It is also becoming increasingly important to develop your team beyond their traditional skillset to create a multi-skilled workforce. Enhancing levels of customer service. Improving flexibility throughout the organisation.

Skills 115

Skills Teams Help Create 115

Instancy

AUGUST 9, 2023

In the current digital age, chatbots have become an integral part of customer service and interaction strategies. They are commonly found on websites and social media platforms, assisting users and providing customer support around the clock.

Productivity 52

Productivity Product eLearning Strategy Authoring Tools 52

Instancy

AUGUST 4, 2023

In the current digital age, chatbots have become an integral part of customer service and interaction strategies. They are commonly found on websites and social media platforms, assisting users and providing customer support around the clock.

Productivity 52

Productivity Product eLearning Strategy Authoring Tools 52