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Rants on Buzz Words, E-Learning Style

eLearning 24-7

A learning experience. I’ve been hearing it quite a bit in the e-learning world. In all seriousness though, every LMS, learning platform and various subsets since the days of them going online, include learning experiences. A learning experience.

In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

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Customer Service and eLearning

OpenSesame

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. Thankfully, elearning can be done at a self-paced rate, adjusting to most learning styles.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. All through e-learning. He now is a customer of yours.

How to use your LMS to Improve Customer Relationships

TalentLMS

When we think of who benefits from a Learning Management System, the first people who come to mind are employees. Because there is a second group that stands to benefit from your team’s use of an LMS — your customers. Improve customer onboarding to get started on the right foot.

Content as a Service

Xyleme

For better or worse, the development of learning content has been a one-way push process. As instructional designers, we create our learning products, package them up with all the content and media, wish them well, and ship them off to the LMS’s – never to be seen again. To make matters worse, for learners, the sole point of access to learning content has been the LMS. Help is on the way – and that help is Content as a Service (CaaS).

DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards

discoverlink

At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. Golden Corral: DiscoverLink’s longest client, Golden Corral has been a loyal customer since January 2003.

Accelerated Learning: Where Does It Fit In? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Accelerated Learning: Where Does It Fit In? But now I wanted to find out more about Accelerated Learning. Those who learned kinesthetically didn’t have to draw pictures.

Building a Corporate University: Assessment

Your Training Edge

In our next ten-part series, we will look at each phase of the University project, beginning with across the board assessment of learning needs. Before any solid plans are made for the Corporate University, you have to know the scope of the learning that will be required.

How to Train Faculty to Create Quality Online Courses

TechSmith Camtasia

As online learning continues to grow, it’s more important than ever to make sure instructors know how to create quality online courses, including custom video. Training faculty to create quality online courses, however, can be challenging. Student-created videos.

The Transfer of Knowledge: Customization of Content Counts

Inkling

We’ve come to expect customization and personalization from all of our media, and work media is no exception. Use customization as a means of transferring knowledge more effectively. Find out what information your team needs to access regularly by conducting dialogues, surveys, or checking out analytics, and provide customized content to meet their needs. Learn from your smart content. Netflix knows your name and what episode of The Good Wife you’re on.

5 Benefits of Online Training

Your Training Edge

Unlike having to physically attend a training, online training will not require you to hire a room and organize other services that will be required. Such services are known to cost the organizer a dime. Self-paced learning. Is adaptable to various learning styles.

Halloween Edition – Tricks and Treats

eLearning 24-7

Makes me thrilled to know that this system, tool, solution, content really does what it says it does, it works, it delivers, it provides people with the essentials, to make their learning and training exceptional. . Absorb LMS* – Top tier system for customer training, B2B.

Odessa College Builds Student Success with TechSmith Relay

TechSmith Camtasia

Incorporating blended learning technology throughout an entire college campus can be difficult if you don’t have the right tools, resources, and buy-in to help along the way. They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support.

How Better Onboarding Training Improves Your Bottom Line

eLamb

When you create a new staff training programme, it’s important to think about how it will improve the skills of your new employees. Staff training experiences should be as well planned as customer experience – are your team given the right information and support to do a good job?

Learning on the Fly

CLO Magazine

Imagine if companies could customize their training so that it met the exact needs of every learner, giving them only the lessons they need and making sure they learned those skills before moving on. He sees adaptive learning as a proxy for one-to-one coaching. “It

Staff Education Challenges for Global Business

Your Training Edge

The age of Artificial Intelligence has arrived and while most of the businesses are focused on how it will affect their operations like R&D and manufacturing, only a few are wondering about the other crucial business areas such as learning & development (L&D). Learning Styles.

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A Transformative Year for Corporate Training

Vitalyst

These changes have immense potential to enable both employees and organizations to boost productivity, encourage innovation, and create entirely new business opportunities. In October, Gartner reported that 2016 software as a service (SaaS) revenue was greater than expected—$48.2

A Transformative Year for Corporate Training

Vitalyst

These changes have immense potential to enable both employees and organizations to boost productivity, encourage innovation, and create entirely new business opportunities. In October, Gartner reported that 2016 software as a service (SaaS) revenue was greater than expected—$48.2

Free e-Learning books

eFront

> If you have read any of the following books I will highly appreciate if you share your opinion with the e-Learning community. => Here at CU Online, we believe in the power of online learning. Dunlap Learning 2.0 e-Learning Practices - Editor: Prof. Learning 2.0

Learning and Development: Why Hire an Outside Company?

The Learning Dispatch

Why hire a learning and development company? They develop and deliver employee training, they create and deploy training for their customers, they write and distribute training for their channel partners. You can focus on creating high-quality compost, rather than shipping.

How eLearning Can Promote Cross Departmental Training

KnowledgeAnywhere

You have to coordinate between multiple teams with differing schedules, differing locations, and differing learning styles. With a Learning Management System , you don’t have to worry about getting different departments in the same place.

The Role Of Artificial Intelligence In Learning

Adobe Captivate

Artificial Intelligence (AI) makes it possible for machines to learn from experience, adjust to new inputs, and perform human-like tasks. Taking these cues, AI can also be applied to learning. In this article, I will be sharing my views about the ways in which AI can be used in learning. What The Role Of Artificial Intelligence In Learning Is. Artificial Intelligence And Learning. Examples Of Artificial Intelligence In Learning. Smart Learning Content.

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LMS to the Rescue – Overcoming Challenges of Workforce Training and Learning Management for the Aviation Sector

G-Cube

Online courses as per the pertinent learning needs are provided through modern Learning Management Systems (LMSs) to boost workforce engagement and knowledge retention. In today’s digital era, the airline industry faces various challenges when it comes to meeting diverse learning needs.

How Does Learning Management Systems Deliver Just-in-Time Learning For Corporate Training

G-Cube

The overall digital transformation has proved to be a catalyst for how organizations approach towards learning and development. The ever-evolving expectations have added a new approach to training known as JIT (Just-in-Time) learning. Why is JIT Learning an Optimum Choice?

4 Ways Your Corporate Learning Content Can Be Better

SmartUp

Running your company’s learning programme? You probably need a lot of learning content. Limited resources and a small team size are likely to be some of a learning manager’s biggest pain points. Learning should never be intimidating.

The Right LMS Can Revive a Dying Business

TOPYX LMS

A business should constantly be taking new ground (building a bigger customer base, expanding its workforce, creating new products and services, etc.). Corporate learning that meets the mark encompasses new software, online tools and technical devices.

Engaging Participants 1: Keys to Engagement

Your Training Edge

Adults tend to learn when they have an experience to “pair” with the knowledge. Although it’s difficult to do this with abstract topics or for subjects with which the participants have little experience, it’s still possible to make learning relevant.

Microlearning – Relearn and Refresh Your Concepts for Improved Learning Experience

G-Cube

Microlearning is a process of learning in small chunks to address different needs of learners. It is a way of teaching and delivering learning content in small and specific bursts. They also analyze the output as: what employees have learned.

The Learning Polemic [Guest Post]

Corporate eLearning Strategies and Development

Recent developments in standards have the potential to up-end the status quo, and re-draw the competitive landscape of learning technology providers, and learning content providers. It's what we have now in the current breed of Learning Management Systems. Typically, they are closed systems that offer a limited choice of tools to draw from in designing your learning experiences. For this to work in practice, learning content needs to be re-imagined.

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Bite-sized eLearning in a Call Center Environment

eLearning Brothers

Creating a good working atmosphere is an important part of a supervisor’s function. They also have to remain calm and collected and not get discouraged by difficult customers. Microlearning is the process of learning through short, easy to understand units. Believe it!

Introducing… The Generator 2.0

Global eTraining

Now it’s even easier to build and publish custom courses, capture and transfer knowledge, and collaborate across departments, companies, and even countries! The Generator is a collaborative knowledge management platform that allows organizations to capture and transfer knowledge by building custom eTraining courses. Create eTraining courses from scratch for your employees on any subject, such as: Proprietary Software Training. Customer Service Training.

5 Ways to Utilize E-Learning Games in Employee Training

Unboxed

Simplifying the training experience is pinnacle to both effective learning and knowledge retention. . Gamification is a buzzword these days as one of the most popular learning styles for both learners and educators. Follow Follow Follow.

Our 10 Best Corporate Learning Articles of 2014

Bottom-Line Performance

These articles were picked based off of page views, social media shares, educational value and overall reaction from the corporate learning community. Learning Theories Gone Wild – Urban Myths that Hurt Your Learning Designs . 4 Ways Serious Games Link to Learning .

Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

One industry that is constantly changing is online learning, also referred to as eLearning. New online learning trends consistently rear their heads. Corporate Online Learning Trends Can Boost Employee Productivity . Each year brings a colorful array of online learning trends, especially in the corporate realm. Various eLearning trends have marked 2017 as one of the most influential and evolutionary years in the history of online learning. 1) Learning paths.