Remove Create Remove Custom Remove Learning Styles Remove Services

Rants on Buzz Words, E-Learning Style

eLearning 24-7

A learning experience. I’ve been hearing it quite a bit in the e-learning world. “We are learning experience platform”, “learning experiences system”, “I want a learning experiences platform” – which perhaps I should let them know, that this one vendor says theirs is one, so perfect match. A learning experience. Didn’t need a generator, place had back-up, that was a learning experience.

In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Customer Education: Create frictionless digital adoption with your LXP

Origin Fractal LXP

Will existing customer revenue ever outstrip cancellations? You read negative reviews wondering if you’ll ever be able to convert new customers. You obsess over new upgrades for existing customers. Customers end up confused. Customer Education can be the answer to these problems. You need to create frictionless digital adoption if you want to keep them on your platform. With a Learning Experience Platform (LXP), you’ll educate your customers proactively.

Customer Service and eLearning

OpenSesame

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. Thankfully, elearning can be done at a self-paced rate, adjusting to most learning styles.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. All through e-learning. He now is a customer of yours.

Content as a Service

Xyleme

For better or worse, the development of learning content has been a one-way push process. As instructional designers, we create our learning products, package them up with all the content and media, wish them well, and ship them off to the LMS’s – never to be seen again. To make matters worse, for learners, the sole point of access to learning content has been the LMS. Help is on the way – and that help is Content as a Service (CaaS).

Clive Shepherd – Crystal Balling with Learnnovators

Learnnovators

ABOUT CLIVE SHEPHERD (Founding Director – The More Than Blended Learning Company): Clive Shepherd is a consultant learning technologist. He works with a broad range of public and private sector organisations internationally, helping them to build capability in the application of new media to learning, and to transform workplace learning through the effective integration of formal, informal, on-demand and experiential learning. Teaching’ is one of those services.

How to Create Personalized Learning Paths for Higher Education Students

Hurix Digital

Personalized learning paths offer an exciting solution to some of these challenges by primarily focusing on the specific needs of individual students in the higher education space. Related Read: 6 Pro Tips to Create Great Custom eLearning Paths. Ownership of Learning.

How to use your LMS to Improve Customer Relationships

TalentLMS

When we think of who benefits from a Learning Management System, the first people who come to mind are employees. Because there is a second group that stands to benefit from your team’s use of an LMS — your customers. Improve customer onboarding to get started on the right foot. One of the most critical points of contact you have with a customer is the first — their onboarding experience. Train your customers throughout their journey.

Accelerated Learning: Where Does It Fit In? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Accelerated Learning: Where Does It Fit In? by Barbara on March 28, 2011 in Instructional Design , performance support Accelerated Learning Mind Map While I was taking classes in curriculum design, we discussed, at great length, different learning styles: visual, auditory and kinesthetic. But now I wanted to find out more about Accelerated Learning.

DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards

discoverlink

At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. Golden Corral: DiscoverLink’s longest client, Golden Corral has been a loyal customer since January 2003. In addition to the 35,000 employees using DiscoverLink Talent , Golden Corral has made extensive use of Custom Content development services and also use a selection of courses from the Content Library.

The Transfer of Knowledge: Customization of Content Counts

Inkling

We’ve come to expect customization and personalization from all of our media, and work media is no exception. Use customization as a means of transferring knowledge more effectively. Find out what information your team needs to access regularly by conducting dialogues, surveys, or checking out analytics, and provide customized content to meet their needs. Learn from your smart content. Netflix knows your name and what episode of The Good Wife you’re on.

Building a Corporate University: Assessment

Your Training Edge

In our next ten-part series, we will look at each phase of the University project, beginning with across the board assessment of learning needs. Before any solid plans are made for the Corporate University, you have to know the scope of the learning that will be required. With this in mind, you must embark on a very thorough assessment of learning needs. Next, determine the delivery methods that could be used for all of the learning you’ve assessed.

How to Train Faculty to Create Quality Online Courses

TechSmith Camtasia

As online learning continues to grow, it’s more important than ever to make sure instructors know how to create quality online courses, including custom video. Training faculty to create quality online courses, however, can be challenging. From colleges across the country, below are strategies and techniques to help get all your faculty to create quality online courses. Create clear, written directions with high-quality screenshots. Are students learning?

5 Benefits of Online Training

Your Training Edge

Unlike having to physically attend a training, online training will not require you to hire a room and organize other services that will be required. Such services are known to cost the organizer a dime. Self-paced learning. Among the pros of online education is that you get to learn at your pace. Self-paced learning provides an individual with an opportunity to choose the study methods that best work for them. Is adaptable to various learning styles.

How Performance Support Tools Can Enhance Employee Performance?

Tesseract Learning

A good learning and development (L&D) professional is well aware that training is not the answer to all the learning needs that are identified in an organization. It helps the employees to work better and facilitates better learning. How to Create Performance Support Tools?

Odessa College Builds Student Success with TechSmith Relay

TechSmith Camtasia

Incorporating blended learning technology throughout an entire college campus can be difficult if you don’t have the right tools, resources, and buy-in to help along the way. One college in Texas sought out a lecture capture solution that not only recorded class lessons, but also gave faculty the ability to create an engaging, blended learning environment. They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support.

Halloween Edition – Tricks and Treats

eLearning 24-7

What is also frightening though to me, and people who know me can attest, very few haunted or creepy stuff scares me, are the amount of bad systems, bad content, erroneous information being presented to folks, looking to find the right solutions for the learning and training needs in the exciting world of e-learning. A revamped UI and enhanced UX, to enable you (the end-user) to search, explore, view and contact the best learning systems in the world. E-Learning 24/7.

How To Train Remote Employees In A Virtual Learning Environment

Obsidian Learning

Through the prism of the 10 Principles of Customer Strategy, this article examines the question of how to train remote employees in a virtual learning environment. The scale and impact of this event may never be fully appreciated, but from our view as learning and development professionals one thing is clear: for some time to come there will be limited in-person training, coaching and mentoring and more online, virtual, digital training, coaching and mentoring.

Learning on the Fly

CLO Magazine

Imagine if companies could customize their training so that it met the exact needs of every learner, giving them only the lessons they need and making sure they learned those skills before moving on. This is the premise of adaptive learning and it is going to change the way learning leaders think about training and the content they provide to their people. It uses intelligent educational technology to predict what the learners know, and what they need to learn next.”.

How Better Onboarding Training Improves Your Bottom Line

eLamb

When you create a new staff training programme, it’s important to think about how it will improve the skills of your new employees. Staff training experiences should be as well planned as customer experience – are your team given the right information and support to do a good job? They will be happier working for a business they like, deliver better service to customers and colleagues, and you will keep them for longer.

Free e-Learning books

eFront

News from the e-learning frontier Pages Home About Community Free e-Learning Resources Contribute to the e-Learning Community 11/14/2010 Free e-Learning books Since I am a great fun of open source software ( Open Source Authoring Tools for e-Learning , Free and Open Source Web Conferencing Tools for e-Learning ) and active member of online communities I created the following list with free e-Learning books. => Dunlap Learning 2.0

TOP 9 E-LEARNING PREDICTIONS FOR 2014

Learnnovators

2013 was an exciting year for e-Learning professionals with many discussions around learning paradigms and technologies. We started the year with our own forecasts through ‘ Top 11 Disruptive e-Learning Technologies ’, many of which, when we look back, turned out to be accurate. The year saw many interesting developments directly impacting e-learning in areas like: Courseware Authoring Tools. LMSs, LCMSs, and Learning Management Platforms. Learning Analytics.

A Transformative Year for Corporate Training

Vitalyst

These changes have immense potential to enable both employees and organizations to boost productivity, encourage innovation, and create entirely new business opportunities. Of note: Continuous Learning : Skills become obsolete at a much faster rate today—consider how often software is updated, how frequently new applications are rolled out, and how quickly business objectives are shifted.

A Transformative Year for Corporate Training

Vitalyst

These changes have immense potential to enable both employees and organizations to boost productivity, encourage innovation, and create entirely new business opportunities. Of note: Continuous Learning : Skills become obsolete at a much faster rate today—consider how often software is updated, how frequently new applications are rolled out, and how quickly business objectives are shifted.

Staff Education Challenges for Global Business

Your Training Edge

The age of Artificial Intelligence has arrived and while most of the businesses are focused on how it will affect their operations like R&D and manufacturing, only a few are wondering about the other crucial business areas such as learning & development (L&D). Gartner, a leading research and advisory company, predicts that AI bots are going to power 85 percent of the customer service interactions by 2020 and lead up to $33 trillion annual economic growth [2].

Global 122

The Role Of Artificial Intelligence In Learning

Adobe Captivate

Artificial Intelligence (AI) makes it possible for machines to learn from experience, adjust to new inputs, and perform human-like tasks. Taking these cues, AI can also be applied to learning. In this article, I will be sharing my views about the ways in which AI can be used in learning. What The Role Of Artificial Intelligence In Learning Is. Artificial Intelligence And Learning. Examples Of Artificial Intelligence In Learning. Smart Learning Content.

Roles 40

Learning and Development: Why Hire an Outside Company?

The Learning Dispatch

Why hire a learning and development company? They develop and deliver employee training, they create and deploy training for their customers, they write and distribute training for their channel partners. You can focus on creating high-quality compost, rather than shipping. Learning and development is a function, just like distribution, canning, email, website design, or any other function. What a learning and development company provides.

CLARK QUINN – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

ABOUT CLARK QUINN (Learning Technology Strategist): Clark Quinn, Ph.D., helps organizations align technology with how we think, work, and learn. ABOUT THIS INTERVIEW SERIES: ‘ Crystal Balling with Learnnovators ’ is a thought-provoking interview series that attempts to gaze into the future of e-learning. It comprises stimulating discussions with industry experts and product evangelists on emerging trends in the learning landscape.

LMS to the Rescue – Overcoming Challenges of Workforce Training and Learning Management for the Aviation Sector

G-Cube

Online courses as per the pertinent learning needs are provided through modern Learning Management Systems (LMSs) to boost workforce engagement and knowledge retention. The transformation from a traditional classroom instruction to modern e-learning experience helps to enhance the quality and efficiency of services from aircraft operations down to customer services. LMS Aviation Industry Learning Management Systems LMS for Aviation

How Does Learning Management Systems Deliver Just-in-Time Learning For Corporate Training

G-Cube

The overall digital transformation has proved to be a catalyst for how organizations approach towards learning and development. The ever-evolving expectations have added a new approach to training known as JIT (Just-in-Time) learning. Using a robust Learning Management System (LMS) for workplace training, this approach reduces the time invested on varied learning activities, leading to increased employee retention and workplace productivity.

4 Ways Your Corporate Learning Content Can Be Better

SmartUp

Running your company’s learning programme? You probably need a lot of learning content. Limited resources and a small team size are likely to be some of a learning manager’s biggest pain points. Global Head of Content Deborah Tan-Pink is passionate about creating quality learning content – even when it’s for demo purposes. On a daily basis, she handles learning content for a number of platforms, not just SmartUp’s.

The Right LMS Can Revive a Dying Business

TOPYX LMS

A business should constantly be taking new ground (building a bigger customer base, expanding its workforce, creating new products and services, etc.). Corporate learning that meets the mark encompasses new software, online tools and technical devices. That solution is a social learning management system (LMS), also referred to as an eLearning system. A learning management system facilitates this emphasis on training. People learn in many different ways.

Why Your Employees Need Mobile Training

LearnDash

How Mobile Training Innovates the Learning Process. Whether learners work in a factory, an industrial kitchen, or at customer sites, mobile training can work for them. Not every learner has access to a computer at work or during convenient learning times. Mobile training works well on tablets and smartphones that users can access whether they work in manufacturing, transportation, retail, or other service industries. Use Microtraining to Make Learning More Efficient.

Mobile 161

Introducing… The Generator 2.0

Global eTraining

Now it’s even easier to build and publish custom courses, capture and transfer knowledge, and collaborate across departments, companies, and even countries! The Generator is a collaborative knowledge management platform that allows organizations to capture and transfer knowledge by building custom eTraining courses. Create eTraining courses from scratch for your employees on any subject, such as: Proprietary Software Training. Customer Service Training.

How eLearning Can Promote Cross Departmental Training

KnowledgeAnywhere

You have to coordinate between multiple teams with differing schedules, differing locations, and differing learning styles. With a Learning Management System , you don’t have to worry about getting different departments in the same place. Your entire company may need to learn and retain the same baseline information. That’s why having the capability to create custom courses is so crucial to a better training experience.

The Learning Polemic [Guest Post]

Corporate eLearning Strategies and Development

Recent developments in standards have the potential to up-end the status quo, and re-draw the competitive landscape of learning technology providers, and learning content providers. It's what we have now in the current breed of Learning Management Systems. Typically, they are closed systems that offer a limited choice of tools to draw from in designing your learning experiences. For this to work in practice, learning content needs to be re-imagined.

IM 51