Identifying the Right Product Knowledge Training Methodology for Your Business

InfoPro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

What makes Product Knowledge Training a Game-Changer?

InfoPro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Builds Trust with Customers.

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5 Ways to Improve Employee Product Knowledge

InfoPro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. It was also found that the customer experience will overtake price as the key brand differentiator by 2020. For example, a customer has spent time researching cell phones.

4 Types of Customer Service Training Methods

InfoPro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. There isn’t a need for a venue or travel this option tends to be more cost-effective.

6 Tips for Reducing the Complexity of Custom eLearning Development

Complicated eLearning projects can be daunting to develop and manage, with many pieces, varied needs and expectations, and limited resources. Learn from an experienced eLearning provider how to simplify the process by adhering to these 6 strategic tips. Make your next big project a walk in the park.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. Truth is, most of these new users will take one first look at your product. Product Education.

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. In commercial videos, they show you all the positive aspects of the product. In this video testimonial, you are showing the user of the product that you want to advertise. Do not Promote the Product too much. Identify the Potential Customer.

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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? In essence, we create value whenever we deliver a product or service that provides utility to others, and in turn generates additional economic return for our organization. ” Why Value Creators Put Customers First. And it’s not just about reducing costs or increasing productivity.

Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Every launch curriculum is different, and has different needs based on what learners currently know, what the product is, etc. In other cases, the launch training happens in a compact window right before the product launches in the market.

Agile Microlearning Explained

Personalized training is a powerful and effective approach that assesses an individual’s. transformations lead to new solutions, advanced ideas, and increased productivity and profit. organizations—even though it was much more effective than. techniques, deliver an extremely effective adaptive microlearning solution. THE SPACING EFFECT The spacing effect means that learning is most efficient when. described by the spacing effect).

3 Ways to Customize Your Sales Onboarding Program to Reduce Time to Productivity

TOPYX LMS

Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find. A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Employee Onboarding Sales Training

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Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. That’s why, there is a Training Budget, which needs to be split as per the classes of skills, considered as mandatory, for the employees to work effectively and productively. Differentiating Between Soft Skills & Product Skills. Product Training.

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Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is despite companies (especially software vendors) releasing more technologically sophisticated and innovative products that can sometimes leave customers scratching their heads. Improved customer satisfaction.

5 Ways to Customize Your E-Learning Experience

LearnDash

Learning from your learners can help you create a fantastic customized e-learning experience. In an age of personalized product recommendations and customizable apps, your learners are likely to expect customized e-learning experience when they sign up for your course. By delivering custom content to learners, you can help them have a more satisfactory course experience by directly addressing the things they value most.

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6 Design Tips for Building Effective Learning Games

LearnDash

We all know that gamification is an effective, enjoyable, engaging learning tool. Looking back, it’s a perfect example of effective gamification in e-learning. If you’re trying to teach customers service skills, for instance, it may not be the right time to include tips on how to upsell products. Your employees might end up learning the wrong lessons and start inappropriately selling to customers who are frustrated and looking for help.

Why Custom eLearning Should not be Put on a Backburner Now?

InfoPro Learning

Pre-built courses might look cost-effective initially but will not cater to varying learning needs of the workforce. Creating custom eLearning solutions anchor a plethora of business and learners’ needs to derive desired training goals with optimum ROI. Below cited are the reasons that explain why custom eLearning must be brought into the frontline –. Content Relevance For certain business needs, an existing product that imparts the required knowledge can be handy.

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Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success. Clearly, product launch training is a high-priority issue in many organizations. The reality is that organizations across many industries have an ever-growing number of new products to launch each year.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020.

How a Learning Experience Platform Improves Retail Staff Productivity

TOPYX LMS

Employee productivity is important across all industries, especially retail. Retail companies rely on the performance of their staff to generate sales and attract and retain customers. Without a productive workforce, a retail organization can’t survive. One of the most common barriers to retail employee productivity is the lack of training and continued education. Employees need regular, effective training or else productivity will take a nosedive.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. In fact, most learning-related solutions are tucked into the gold column under “Customer Experience, Service and Success.” 25 Must-Read Customer Education Blogs.

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? All of these questions can help you determine who your external customers are-and how you can employ your LMS to help them. You can use your LMS to link customers directly to your training via notifications.

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service. Not sure what the difference is between good customer service and great customer service? Why Does Customer Service Matter? Customer Service Training.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself! That’s why a huge component of a large product launch is often a refreshed approach to customer training. What should the customer know, do, or believe?

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The premise is simple: To develop valuable relationships , organizations must involve customers in personalized experiences that are meaningful, genuine and useful. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points. 2) Customer Stickiness.

Creating a customer-perfect product: features we’ve added in Q1 2020

Edume

The cogs at EduMe HQ are constantly turning as we innovate and adapt our product, in tandem with an eternally changing work landscape. Another input we seek out and value highly is direct feedback from our varied customer base, made up of modern companies at the forefront of their industries like Uber, Deloitte and Vodafone. Just as our customers’ workforces are 4.6x Blog Product news

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

Performance support, also known as job guidance, is one such approach that’s gaining traction in L&D circles and it isn’t just a piece of advice about how to carry out a specific job effectively. Performance support is a tool, such as a document or a resource, designed to support critical tasks around specific moments of need, providing only as much contextual knowledge as is necessary to solve a job-related issue more productively, safely and to the required standard of quality.

Why Product Managers Should Include Training in Their Launch Plan

Bottom-Line Performance

And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! When sales reps don’t have the knowledge and skills they need to sell your new products, all the time and money you spent goes down the drain. So how do you avoid bad surprises when you’re planning your next product launch? Gamified Product Launch uses the power of story.

How a Time Management eLearning Course Can Boost Productivity

eLearning Brothers

People who manage their time effectively are productivity ninjas. Productivity. Be sure to schedule some breaks throughout so you can stay productive and not force hard work when your body or mind isn’t up to it. If you’re looking to create a new time management eLearning course from scratch, or if you need help with one you’re currently developing, contact our custom solutions team !

The Four Pillars of An Effective Product Training Program

KnowledgeAnywhere

Product training is an important part of an organization’s success. Without value-adding product training, a marketing team cannot reach the right market, and a sales teams will fail to answer the critical questions customers are looking for. Poor product training can cause a great deal of loss to a company, so it is necessary to take a look over the program already in place to ensure that employees are receiving effective product training.

The 8 Top Reasons to Opt for Custom eLearning

InfoPro Learning

Custom eLearning is personalized to meet the needs of your organization. In this article, I’ll highlight 8 top advantages of custom eLearning. The 8 Top Advantages of Custom eLearning. There’s no doubt about it, custom eLearning can cost a pretty penny. You’re paying for customized eLearning content that aligns with your brand image and gives corporate learners the personalized online training they require. After all, customization costs.

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Organizing Effective E-Learning Programs for Improved Airline Operations & Customer Services

G-Cube

For successful business operations, effective collaboration among airport authority and equipment manufacturers also needs to be managed. Also, it helps to improve the overall employee collaboration, workforce productivity and retention levels. ? For training to be more effective and personalized, airline companies are now radically thinking new ways of delivering innovative e-learning solutions to meet pertinent training needs.

How to Integrate Product Knowledge Into Your Launch Curriculum

Bottom-Line Performance

Your company’s new product is about to launch and it’s time for the launch event. Reps are flown in from all over the country, or the world, to learn about the new product they will be selling. Most importantly, will your reps be ready to effectively sell that new product after a day of information sharing? When a new product launches, a huge assortment of new facts and knowledge must be internalized by the reps who will sell and support it.

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

EPISODE 34 – TOPIC SUMMARY AND GUEST: As I’ve noted previously , customer training continues to be the hottest segment of the extended enterprise learning landscape. Companies everywhere are looking for guidance to establish or expand their customer training programs. As Director of Customer Success at ArrowStream , a high-growth foodservice supply chain software company, Brittany works on the front lines of customer education every day. Big-name customers!