Custom eLearning: Online Tutorials vs. Printable Reference Guides

eLearning Brothers

Often when we work on custom eLearning projects we are faced with the decision of what type of reference materials we should include in the project. Should we include a link to online tutorials or should we create printable reference guides? eLearning custom eLearning

Product Review – Instilled LXP

eLearning 24-7

Writing a product review on a product that I use, well, I am about to use. Instilled refers to the “playlists” as “containers” and “resources” that exist in each “container” I personally found this difficult to understand.

[INFOGRAPHIC] Deliver Interactive Reference Guides to Store Employees

Inkling

Almost one-third of our time awake is spent on our phones, and apps are responsible for 90% of this mobile time, especially those apps that provide productivity tools and communication management. Do you worry about customer satisfaction and inconsistent brand experiences across your stores?

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. minimum duration has elapsed), it is referred to as valuable; a proficient completion of that Activity will now increase the. OttoLearn allows the trainer to provide custom.

How to Train Your Customers Using an Extended Enterprise LMS Training System

TOPYX LMS

Customers are the heartbeat of your company. They keep organizations afloat by purchasing products and services, as well as by referring new customers.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points.

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

Performance support is a tool, such as a document or a resource, designed to support critical tasks around specific moments of need, providing only as much contextual knowledge as is necessary to solve a job-related issue more productively, safely and to the required standard of quality.

Fewer Full-Sized Courses. More learning snacks, ePubs, Videos, and Reference Tools

Bottom-Line Performance

As tablets and phones enter the workplace, we also see clients getting excited by “just-in-time” access to ePubs and reference tools. Online Reference Tools replacing courses. YouTube has also lowered our expectations of production values required for video to be “good.”

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

State of the Front-Line Manager

how individual contributors perform, increases that show up in engagement, retention, and productivity. reference resources. customer service group, shift managers in your retail. manager, talent developer, motivator, customer. productivity, engagement, and.

Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Product Launch Training White Paper curriculum design product launch

Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?

Custom 112

The Cost of Misinformation in Customer Service

Inkling

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. 53% of customers who ask a question on Twitter expect a response within one hour, regardless of when they tweeted. Weak customer relationships. They include: More spending per customer. Better customer retention.

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

Training Manager Frustrations: The Customer Service Solution

Gyrus

Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it.

Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?

How Training Keeps Your Customers Coming Back For More

Litmos

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. The slightly longer answer: why customers leave.

How to Integrate Product Knowledge Into Your Launch Curriculum

Bottom-Line Performance

Your company’s new product is about to launch and it’s time for the launch event. Reps are flown in from all over the country, or the world, to learn about the new product they will be selling. Our Product launch framework. Turn Product Knowledge Into Pre-work.

Ten Steps to a Successful Product Launch Training Implementation

Bottom-Line Performance

We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Custom Tech Trends in 2018

AbaraLMS

Also referred to as digital credentials, digital badges are a trend to watch out for in 2018. These are more like precision tools and solutions built for customers to combat well-defined roadblocks. The post Custom Tech Trends in 2018 appeared first on Abara LMS.

What Is a Product Launch Curriculum?

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. From a knowledge perspective, their existing product and market knowledge may or may not be applicable to the new product.

Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

One industry that is constantly changing is online learning, also referred to as eLearning. Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. 3 Corporate Online Learning Trends That Can Boost Employee Productivity in 2017.

Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

5 Steps to Successful Product Training Onboarding for Sales Reps

KnowledgeAnywhere

Effective onboarding can lead to: Faster time to productivity: Effective onboarding decreases the amount of time your team members spend learning how to do their job and increases the amount of time spent performing. Step 1: Gather all product information needed to be successful.

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan.

Put SmartShape Buttons in a Master Slide’s Fluid Box – How to refer to them in an Advanced Action?

Adobe Captivate

Have created a custom Playback control using six SmartShape buttons used to control Play/Pause, Sound, forward, backward, CC, and TOC. I have tried putting the custom SmartShape buttons with supporting Advanced Actions (on Enter): (1) …on the first slide, but SmartShape buttons do not stay with the slide view (desktop, smartphone – a very important requirement!). There is white paper on using Flash editor to create custom Playback controls.

Why Should You Engage Your Staff With Product Management Training?

WalkMe Training Station

Meeting evolving customer demands can be a challenge, especially when expectations are aligning in correlation with technological advancements. In business it’s very important you can meet customer demands, especially among companies who build technology or products for customer use. Product management can play an important organizational role with this type of company, as a department which recently evolved from brand management. Better Products.

Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

One industry that is constantly changing is online learning, also referred to as eLearning. Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. 3 Corporate Online Learning Trends That Can Boost Employee Productivity in 2017.

Product Review: BlueVolt

eLearning 24-7

Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) - yes – every child can be skinned to look a different way then the parent. Refer a Friend – I surmise that for most firms, this will be turned off.

How to Create a Custom Video Intro for YouTube

TechSmith Camtasia

But a custom video intro is more than just a fun and eye catching way to start a TV show or video. With the power to create a great video now available to everyone, making an eye-catching, custom video intro is something anyone can do. Download a template that you’d like to customize.

Benefits of Custom E-Learning Modules

ICDTranslation

It helps train new and current employees and enhances productivity and retention. There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. .