Hurix Digital

APRIL 25, 2024

As a result, businesses are realizing how important it is to make sure that tools and services are always available. In this aspect, cloud computing is dramatically changing the way we work, and companies worldwide are taking advantage of the cloud-based servers, services, and tools that this technology offers. Of this 626.4

Cloud Computing 40

Cloud Computing Services Server Security 40

E-Learning Provocateur

MAY 24, 2011

Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues. Social Media Club. 7 Australian Social Media Examples & Case Studies.

Social Media 166

Social Media Case Study Media Social 166

Jigsaw Interactive

MAY 18, 2022

According to a recent Arizona State University study , customer service is at an all-time low, resulting in ‘customer rage’ being at an all-time high. Businesses risk $494 billion as a result of serious customer problems. Why has poor or mediocre customer service become the norm? Statistics.

Customer Service 52

Customer Service Services Custom Statistics 52

Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

Customer Service 52

Customer Service Services Ideas Custom 52

The Logical Blog by IconLogic

JUNE 23, 2013

Potential customers can and are researching and learning about products and services online and within their ever-growing trusted social network. Customers often are more knowledgeable about the products and services they want and need than the vendors' own sales force. The New Improved Sales Funnel.

Social Media 190

Social Media Media Market Social 190

learnWorlds

JANUARY 7, 2022

With all the social media platforms available, if you play your cards right and spend your time where it makes a difference, you can reap the benefits of creating meaningful connections with potential customers by using social media outreach. Join our Social Media Workshop. Let’s dive in!

Social Media 90

Social Media Community Media Social 90

Jigsaw Interactive

MAY 21, 2022

You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers. Social Costs. How to Prioritize Customer Service.

Customer Service 40

Customer Service Services Cost Custom 40

The Logical Blog by IconLogic

JULY 14, 2013

Potential customers can and are researching and learning about products and services online and within their ever-growing trusted social network. Customers often are more knowledgeable about the products and services they want and need than the vendors' own sales force. The New Improved Sales Funnel.

Social Media 176

Social Media Media Market Social 176

ej4 eLearning

JULY 30, 2020

Everyone who works in customer service or in a customer-facing job needs training for dealing with rude and upset customers. It’s even more important in today’s world of cell phone videos, social media, and the divisive state of our country.

Custom 130

Custom Social Media Customer Service Media 130

BrainCert

MARCH 18, 2024

The regular customers aren't just there to drink coffee; they're like a little family. Just like this coffee community, businesses need to create a sense of belonging and connection among their customers. Choose the Right Platform: There are endless options – forums, social media groups, and even dedicated apps!

Community 52

Community Custom LMS Forum 52

Fly Plugins

MARCH 14, 2024

One of the reasons delivering video content is so engaging is because many of us have been conditioned by social media platforms like YouTube, Instagram and TikTok to engage with video. You have two options: free platforms or paid hosting services. Where do you publish your video course (WordPress vs. Service )?

Video 218

Video Course Online Hosting 218

Clark Quinn

FEBRUARY 1, 2011

But I digress… So, let’s say you are interested in seeing what social media can do for your organization: what are you not seeing but need to? If you’re putting in a social media system into a call center, maybe you want reduced time to problem solution, fewer customer return calls on the same problem, etc.

Metrics 179

Metrics Social Media Media Social 179

Interactive Services

OCTOBER 21, 2020

Social media is a powerful tool that can have a profound impact on how people see your business. In the right hands, social media provides numerous opportunities to promote your company’s culture and ethics, develop customer relationships, and build a positive reputation in your industry. What Are the Risks?

Social Media 52

Social Media Media Social Code of Conduct 52

E-Learning Provocateur

JUNE 1, 2010

My previous article, Social media: It’s not about the technology! focused on the internal use of social media by employees to import and share knowledge inside the organisation. This article shifts its focus to the external use of social media by employees to export knowledge outside of the organisation.

Social Media 158

Social Media Media Social Scanning 158

learnWorlds

NOVEMBER 16, 2021

Currently, about 48% of the world’s population uses social media (Statista 2020). Most probably, you already have built a social media presence for your online school. So, the question is not whether you should have a social media presence to promote your online courses or not. Social Media KPIs.

Metrics 52

Metrics Social Media Media Social 52

Webanywhere

APRIL 22, 2023

Customers have more choices than ever before. One increasingly popular way to do this is by establishing a customer university, an educational program designed to help customers learn more about a company’s products and services. First, let’s define what we mean by a customer university.

Custom 52

Custom Metrics Brandon Hall Social Media 52

Kitaboo

MARCH 28, 2024

Customization Visibility Marketing Differentiation Ad Opportunities III. There are several ways in which white label eBook reader is beneficial for branding: Customization White label apps provide businesses with the capability to brand their product in a variety of ways. Table of Contents I. How Do White Label Apps Enhance Branding?

White Label 52

White Label eBook Custom Social Media 52

ProProfs

JANUARY 30, 2019

Are you still not convinced about the power of social media and the benefits it offers for your business? With more than 2 billion users worldwide, your target customers are already there. But when you begin your activity on social media, knowing where to begin is easier said than done. Use Social Media Tools .

Social Media 69

Social Media Media Social Games 69

Epilogue Systems

FEBRUARY 27, 2024

Today’s customer journey unfolds on a digital tapestry, vibrant threads weaving through websites, apps, and social media squares. It’s a labyrinth of possibilities, but navigating it successfully requires a new kind of compass: a digitized customer experience (DCX).

Digital 52

Digital Custom Customer Service Metrics 52

CLO Magazine

DECEMBER 17, 2023

In the home services industry, it is essential to perform regular diagnostics on systems to keep them functioning efficiently and extend their useful life. American Residential Services, one of the nation’s largest HVAC, plumbing and electrical companies, conducted a diagnostic on their own learning and development function.

Services 84

Services Compliance Training LMS Performance Support 84

Hurix Digital

AUGUST 2, 2023

A Content Management System (CMS) can help you manage your digital content, deliver it on a variety of channels, and create enhanced digital experiences for customers. Using AEM platform services, you can develop digital experiences that are personalized to each user and deliver them in the best possible ways.

Services 52

Services Platform Digital Diversity Training 52

TechSmith Camtasia

MARCH 9, 2013

You might be a subscriber to our blogs , interact with us on Twitter , and/or check out our Facebook pages every once in a while… but you’re still wondering, who are the people behind all this social media magic, and what’s in it for me? Q) What’s your favorite social media disaster of the year? Who are we?

Social Media 103

Social Media TechSmith Media Social 103

E-Learning Provocateur

MAY 3, 2010

As an enterprise, Acme Corporation is “dipping its toes&# into social media. While the organisation has invested in social technology, and maybe even documented a social media policy, the majority of its social media activity is driven from the bottom up. Take it to the next level.

Social Media 186

Social Media Media Social Technology 186

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

TalentLMS

JANUARY 28, 2022

In the past, maintaining a good relationship with customers was simple. Today, people follow brands on social media. And they expect the businesses they support to be socially responsible and inclusive. But the importance of building relationships with customers is as strong today as ever. Boost profitability.

Custom 98

Custom Customer Service Trust Sales 98

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service? Don’t take our word for it.

Customer Service 70

Customer Service Services Custom Guide 70

fewStones

DECEMBER 4, 2023

When people talk positively about a product or service, it’s a strong form of marketing. A testimonial video is a type of corporate video where satisfied customers share their positive experiences with a product, service, or brand. This is what testimonial videos are—a crucial part of marketing today.

Custom 52

Custom Video Reputation Trust 52

Ed App

SEPTEMBER 22, 2019

Social media has become an integral part of marketing as well as for promoting your company, with almost every organization worth its salt having a presence on a number of social media platforms. Having a fixed budget will ensure that you don’t waste any money on superfluous social media marketing activities.

Social Media 40

Social Media Media Social Social Networks 40

Hurix Digital

MAY 2, 2023

End-to-end services for a journal publisher typically include a range of activities related to the publication process, from manuscript submission to final publication. Marketing and promotion: This involves promoting the journal to potential authors, subscribers, and readers, through advertising, social media, and other marketing channels.

Journal 52

Journal Services Authoring Tools Hosting 52

The Logical Blog by IconLogic

AUGUST 24, 2016

I'll use mine as an example:   I created a custom URL for myself, as shown in the lower left corner of the image above (and there's a close-up below). Tap the gear and create a new custom URL for yourself. I typically use the 80/20 rule in social media (80% business, 20% personal).

Social Media 100

Social Media Social Networks LinkedIn Search 100

Learning Pool

SEPTEMBER 20, 2023

Hospitality is back in business with customer numbers growing. That means delivering a great experience for customers and having them coming back for more. Customer expectations are on the rise As customers return to hospitality, they offer new challenges to businesses.

Diversity Training 93

Diversity Training Digital Custom Help 93

Fly Plugins

DECEMBER 5, 2023

Time Management & Maximizing Productivity We are all bombarded with entertainment, news, social media, and just about any kind of distraction you can think of and you can bet that this has an effect on people’s time management and productivity. This skillset extends into the WordPress community.

Cyber Security Training 172

Cyber Security Training Diversity Training Ideas Create 172

fewStones

MARCH 22, 2024

Product Showcase Videos Product showcase videos are short promotional videos that highlight the features and benefits of a specific product or service. By demonstrating the product in action and emphasizing its unique selling points, these videos can effectively persuade potential customers to make a purchase decision.

Authoring Tools 52

Authoring Tools Video Business Social Media 52

Hurix Digital

OCTOBER 18, 2023

In today’s digital landscape, businesses constantly seek innovative ways to enhance customer engagement and provide exceptional user experiences. According to Salesforce , 23% of customer service companies currently use AI chatbots to manage customer interaction.

Custom 52

Custom Metrics Customer Service Performance Support 52

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Shai Berger, CEO of Fonolo. So, where do you start?

Customer Service 51

Customer Service Custom Services Training 51

Kitaboo

OCTOBER 23, 2023

Consumers today are inundated with a spectrum of information and data at their fingertips, from social media and email to messaging apps and content platforms. While brands, publishers, and other entities can reach customers through multiple channels, there is a definite struggle to capture and sustain consumer attention.

Personal 59

Personal Personalization Custom Content 59