Docebo

APRIL 20, 2020

However, there are benefits to expanding your learning programs to non-employees, otherwise known as the extended enterprise. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program?

LMS 133

LMS Custom Brandon Hall Help 133

Paradiso

JULY 7, 2022

More than 1000 LMS providers compete in today’s learning platforms industry. Therefore, before investing in an LMS, it’s critical to determine which technology is most suited to your needs. You’ll learn about relevant integrations, content discovery, eCommerce functionality, and other topics.

Association Learning Management System 172

Association Learning Management System LMS Association LMS Blended Learning 172

Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. So, let’s get started.

Customer Service 52

Customer Service Services Ideas Custom 52

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

Customer Service 96

Customer Service Services Diversity Training Custom 96

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Given our current climate in a post-COVID world, remote work and, in turn, remote training has become a decided mainstay. Here are 10 customer service remote training activities.

Customer Service 52

Customer Service Activities Services Custom 52

Paradiso

MAY 28, 2024

In today’s dynamic business environment, continuous learning and professional development are essential for businesses to thrive. Adopting a learning management system (LMS) can greatly increase a chamber’s capacity to provide these educational services successfully and economically.

Association Learning Management System 91

Association Learning Management System LMS Learning Management System Blended Learning 91

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. The missing link here is structured call center training. What Is Call Center Training?

Case Study 91

Case Study LMS Customer Service Training 91

Paradiso

SEPTEMBER 13, 2023

According to reports, the corporate learning management systems market will grow to $7.47 This growth can be attributed to the rising demand for instant access to knowledge and the effectiveness of employee training, which is prompting both small and large businesses to embrace learning management systems.

Association Learning Management System 91

Association Learning Management System LMS Diversity Training Compliance Training 91

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What is your organisation’s greater mission, purpose, and values?

Performance Support 52

Performance Support Services Support Custom 52

Appsembler

MAY 28, 2024

Open edX customization offers unparalleled flexibility in creating tailored learning environments that meet specific educational needs. This article will explore the importance and benefits of customization, the technical aspects involved, best practices, common challenges, and future trends in Open edX customization.

Open 52

Open Custom Authoring Tools Diversity Training 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What is your organisation’s greater mission, purpose, and values?

Performance Support 52

Performance Support Services Support Custom 52

Paradiso

OCTOBER 18, 2023

Customers’ tastes and expectations shift constantly, and the competition is intense. That’s why training restaurant employees continuously is essential, not just when they start. At Paradiso LMS, we strongly believe in this approach. It helps the restaurant adapt to changing customer preferences and stay competitive.

LMS 91

LMS Training Train Learning Management System 91

TOPYX LMS

NOVEMBER 6, 2023

At this crucial juncture, the role of a Learning Management System (LMS) becomes not just relevant but critical. Every dollar spent on training is an investment yielding considerable returns in terms of productivity, innovation, and employee retention. It's about getting premium value that aligns with your financial realities.

LMS 130

LMS Budget Social Media Predictions 130

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Unveiling a New Era in Learning: LLMs are not simply language bots.

Blended Learning 52

Blended Learning Custom Education LMS 52

Docebo

JANUARY 17, 2022

How LeaderSharp is taking their Canadian leadership development services into the global market. Based in Calgary, Alberta, their rapidly growing Canadian leadership training and coaching business consists of eight coaches, trainers, and facilitators, and an operations team of five.

Docebo 243

Docebo Global LMS Blended Learning 243

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

BrainCert

OCTOBER 12, 2022

The purpose of customer training is to provide knowledge and training to customers about the company's services. Courses designed to help users use your platform are called customer training programs. Its popularity has been boosted by the fact that it improves customer service.

Custom 52

Custom Customer Service LMS Training 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Fly Plugins

DECEMBER 5, 2023

It’s a fact, 2023 is just about over and 2024 looks bright for the e-learning industry! As always, you should thoroughly investigate your potential topic and validate your online course ideas. Perhaps you have been super successful with your e-commerce websites and can teach others your methods for success.

Cyber Security Training 175

Cyber Security Training Diversity Training Ideas Create 175

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service? Don’t take our word for it.

Customer Service 70

Customer Service Services Custom Guide 70

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Customizable dashboard.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

eLearningMind

JANUARY 12, 2023

The modern customer has so many good-quality products to choose from these days. But as a result, attracting and retaining customers is more demanding than ever. “Then, how am I going to engage customers? “Then, how am I going to engage customers?” What is customer engagement?

Custom 52

Custom Strategy Authoring Tools Training 52

Docebo

SEPTEMBER 16, 2020

You may not realize it, but your learning management system’s (LMS) onboarding program is pivotal for building trust and establishing a strong report with new employees. Onboarding software is pivotal in the e-learning industry because it’s the first step new hires take after getting their foot in the door.

LMS 246

LMS Organization Case Study Learning Management System 246

Paradiso Solutions

APRIL 10, 2024

Partner training software, also known as partner education software or partner LMS, allows businesses to teach and educate their partners on their goods and services. But how do you know which Training LMS to choose? What is Partner Training LMS?

Blended Learning 52

Blended Learning Software Diversity Training Compliance Training 52

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

Customer Service 52

Customer Service Services Diversity Training Custom 52

KnowledgeAnywhere

JANUARY 24, 2024

Whether you're aiming to train employees, engage partners, or educate customers, an LMS serves as a comprehensive platform to facilitate learning, track progress, and evaluate the effectiveness of your training initiatives. What is an LMS?

LMS 97

LMS Learning Management System VLE System 97

Paradiso

NOVEMBER 17, 2023

Imagine a world where learning and development seamlessly intertwine with innovation, where knowledge isn’t just power but a driving force. Welcome to the realm of Learning Management Systems (LMS) in the insurance sector, where the traditional meets the transformative, and the mundane transforms into a playground of possibilities.

LMS 91

LMS Compliance Training Industry HIPAA Training 91

Integranxt

MARCH 3, 2024

The training landscape is undergoing a significant transformation. Gone are the days of one-size-fits-all, instructor-led training programs that failed to capture learner attention and deliver tangible results. This shift in demand has paved the way for the emergence of Learning Experience Platforms (LXPs). million in 2020.

Games 52

Games Change Simulations Case Study 52

Kitaboo

APRIL 23, 2024

Video training content is highly effective for corporate training, which enhances the overall learning experience of employees. Today’s workforce has minimal time for training and development; thus, it becomes essential to maximize the efficiency and engagement of training programs. Table of Contents I.

Video 52

Video Diversity Training Compliance Training Guide 52

CourseArc

JUNE 15, 2022

Why you need it and how to do it . It doesn’t matter how large or small your organization is, digital transformation projects – whether updating old technologies or adopting new ones – have a 70% chance of failure. How can organizations ensure that their digital transformation and new technology has buy-in from their teams?

Adoption 246

Adoption Adopt Technology Case Study 246

Training Orchestra

DECEMBER 29, 2021

Even if you’re super experienced at creating employee training, customer education is a whole different ball game. Creating a training program for your extended enterprise audience opens up a new world of opportunities – but that doesn’t mean it’s easy right off the bat.

Blended Learning 52

Blended Learning Custom Metrics Case Study 52

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation?

Customer Service 40

Customer Service Services Blended Learning Custom 40

Hurix Digital

OCTOBER 23, 2023

Whether you are onboarding new hires, training your sales reps, providing on-the-job training, or upskilling your existing employees’ knowledge and skills, know that there are some tools that are essential for modern workforce training. Seven Must-Have Tools for Modern Workplace Training 1.

Authoring Tools 59

Authoring Tools Tools LMS Training 59

fewStones

MAY 10, 2024

Corporate world is constantly changing, and success hinges on your people. How to do that? Train your team effectively. One powerful tool for achieving this is through corporate training videos. This approach enhances learning retention and contributes to improved employee performance.

Productivity 52

Productivity Product Compliance Training Diversity Training 52