Remove Customer Service Remove Effectiveness Remove Ratio Remove Strategy
article thumbnail

8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. You know this. Ready to get started?

article thumbnail

8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. You know this. Ready to get started?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Learning from The King's Speech | Social Learning Blog

Dashe & Thomson

This movie should be required viewing for anyone in the learning industry – it demonstrates all the ingredients for effective learning. Weber also points out how effectively additional techniques demonstrated in the movie – like music, movement, and humor – open the mind to learning. I’ll be seeing it again! Properly d.

article thumbnail

Unlocking sales success: Key sales metrics and insights

TalentLMS

And when it comes to sales, it’s a roadmap to closing more deals, having happier customers, and achieving a fatter bottom line. Let’s focus on the numbers that will boost your sales strategy. Why: Positive growth rates indicate successful strategies. and divide by the number of new customers acquired in the same period.

Metrics 52
article thumbnail

The Power of Your Network | Social Learning Blog

Dashe & Thomson

These people hold the secret to effective networking – it’s not all about you ; it’s about all of you. In Malcom Gladwell’s book, The Tipping Point , Gladwell introduces several influential personality types, one of which is the Connector – an individual who knows large numbers of people and is in the habit of making introductions.

article thumbnail

The Sound of Silence | Social Learning Blog

Dashe & Thomson

That’s all fair, and we should seek to accommodate as many people as possible in our pursuit of effective training. And yet that’s effectively what is happening when we present text visually and then have someone say it at the same time. Why don’t we hear that? Because it’s not true. Liam McCoy: Thanks for this. Properly d.

article thumbnail

The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

It’s hard to overstate the importance of learner engagement when teaching complex new material, and in this case the $2 whiteboard is far more effective at gaining that engagement. less big companies, for more than 20 years. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d.