Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

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Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

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Hurix Digital

JANUARY 6, 2023

Although delivering well-defined & top-notch quality products and services is a basic establishment for business. However, improving your customer satisfaction and standing firm on their expectation is also part of the process for excellence. Overview Of Customer Service Training .

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TOPYX LMS

FEBRUARY 13, 2020

Employee productivity is important across all industries, especially retail. Retail companies rely on the performance of their staff to generate sales and attract and retain customers. Without a productive workforce, a retail organization can’t survive. For example, most retail workers need targeted sales training.

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Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

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Ninja Tropic

DECEMBER 19, 2022

4 Sample eLearning Scripts for Training Videos. Sample eLearning Scripts. Thought Leadership/Subject Matter Expert (SME) eLearning Video Sample Script. Thought Leadership/Subject Matter Expert (SME) eLearning Video Sample Script. Scenario Video eLearning Sample Script. Storytelling eLearning Sample Script.

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Examples Sample Video Corporate eLearning 52

Creativ Technologies

MAY 26, 2021

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

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Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

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Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

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Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

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Ninja Tropic

DECEMBER 19, 2022

7 Sample Training Video Script Templates for eLearning Are your employees ready to take on their responsibilities? These seven sample training video script templates for eLearning will help you begin your project. Sample eLearning Scripts 1. But how do you create an effective educational video?

Examples 52

Examples Sample Harassment Training Templates 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Customer Service Compliance Training Ideas Services 74

Ed App

DECEMBER 15, 2022

If you’re looking for ways to implement this, let’s look at some game-based training examples you can use. There are many different examples of game-based training, and the specific games and activities used will vary depending on the goals of the training and the learner group. Game-Based Training Example #1 – Simulations.

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Examples Games Simulations Diversity Training 104

Cognigix

JUNE 1, 2022

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. E-learning vendors have former knowledge, experience and expertise to scale up production. Check their work samples to evaluate the quality of their work.

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Custom eLearning Development Outsource ROI Custom 98

Inkling

MAY 16, 2016

Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Employee Productivity. greater productivity).

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Metrics Customer Service Services Custom 124

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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Customer Service Services Custom Simulations 100

Epilogue Systems

MARCH 6, 2024

By embracing process automation, companies are not just streamlining workflows; they’re catapulting themselves into a realm of heightened productivity and strategic advantage. A practical example of process automation is in new employee onboarding. Cost Savings : Automation cuts down labor costs and operational expenses.

Examples 52

Examples Benefits Metrics Compliance Training 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Customer Service Services Blended Learning Custom 52

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. Increased productivity Training acts as a productivity booster for your employees.

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

learnWorlds

JANUARY 22, 2024

Creative entrepreneurs and business owners have affluent opportunities to sell their unique digital creations and products today. Etsy – one of the most renowned online marketplaces has emerged as a vibrant hub where artists, designers, and creators can showcase their products and connect with a global audience. Why Sell on Etsy?

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Productivity Product Digital Policies 59

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

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Knowledge Productivity Product Program 52

Tesseract Learning

MAY 23, 2022

This article showcases 3 effective examples of blended learning. For example, you are developing a blended learning program on the cardiovascular system for medical professionals. This article will look at 3 effective and impactful examples of blended training. Examples Of Blended Learning. How To Use Blended Learning.

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Blended Learning Blended Examples ILT 105

Inkling

MAY 9, 2016

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. Chipotle, for example, has an employee turnover rate of 80%, writes QSR Magazine. Employee Productivity.

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Metrics Customer Service Services Custom 100

Jigsaw Interactive

MAY 19, 2022

Customer service might look different between industries depending on the nature of goods and services they offer. Some customer service values are universal. We’ll look at this by comparing and contrasting three highly-rated customer service US companies with three who have received among the poorest ratings.

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Customer Service Services Custom Apple 40

Ed App

APRIL 29, 2022

Discover soft skills examples that you can develop to ensure that you are well-rounded for any new or existing role, no matter what your seniority level is. This soft skill example is especially important for industries like sales and customer service that involve constant communication with customers.

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Examples Skills Problem Customer Service 72

Dynamic Pixel

JULY 17, 2023

With their innovative products and services, they are making it possible for more people to access quality education from anywhere in the world. Benefits of eLearning Content Development Services As the world progresses, so does the manner in which we learn. This will give you a good idea of their style and quality level.

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Content Developer Diversity Training Companies Education 52

Tesseract Learning

FEBRUARY 16, 2022

This article showcases 5 examples of scenario-based learning. The scenarios can be related to a day-to-day office scenario, product or service sale to a prospective customer, customer service experience or insight, particular skill development, team-building exercise, resolving common business issues, etc.

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Compliance Training Examples Effectiveness Customer Service 98

WhatFix

OCTOBER 31, 2023

Benefits, Examples) Published: October 31, 2023 Disha Gupta Companies of all sizes are increasingly prioritizing learning & development (L&D) for their organizations, leading to the innovation and spread of exciting training technologies. Back to Blog Employee Training & Development What Is Simulation Training?

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Simulations Examples Benefits Training 52

Ed App

JANUARY 28, 2019

Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . This may look straightforward and not worth your time, but consider how many times you have been improperly approached or greeted by customer support staff.

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Hurix Digital

APRIL 25, 2024

In this article, we will get an overall picture of how large language models can help you improve productivity and be put to use in your day-to-day business. GPT-3 is a popular example of a large language model. This comes in handy when you are creating content for your product pages.

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Paradiso Solutions

JULY 11, 2021

What is Product Knowledge Training? Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Why Is Product Knowledge Important?

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Productivity Product Custom Virtual Classroom 98

OpenSesame

AUGUST 12, 2016

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. Product Training.

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Customer Service Compliance Training Services Custom 52

Hurix Digital

NOVEMBER 28, 2023

Read on to learn how your business can harness the power of RPA to enhance productivity and operational efficiency in today’s landscape. Data Entry and Data Migration Invoice Processing Customer Service Supply Chain and Inventory Management How to Use RPA Automation to Increase Productivity?

Productivity 52

Productivity Product Customer Service Simulations 52

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

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Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services.

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Roundtable Learning

SEPTEMBER 23, 2021

Did you know gamification increases employee engagement by 60% , leading to higher levels of employee confidence and productivity? . This article will define gamification, explain how gamification is used for corporate training, and explore 4 real-life examples of gamification in corporate training. . Track personal progress .

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