Customer Service Mentoring Outsource Teams 
Infopro Learning
JULY 5, 2019
Is it important for you to allow teams to think creatively on a task rather than following the conventional process? Ongoing leadership development programs need time and include learning from experience, from others and from formal learning journey classes, as well as executive coaching and mentoring.
Ed App
MARCH 7, 2021
This is one of the best all-around Learning Management Systems (LMS) out there – and it’s free for you to train your teams large and small. EdApp’s call center course includes five lessons that explore the basics of customer service in call center environments. The best call center training can be found with EdApp.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TalentLMS
MAY 25, 2023
He’s been with us for almost five years and is a great customer service agent. Knowledge sharing: The employees who are being shadowed also have the chance to practice their mentoring skills but at the same time reflect on their job. “See John over there? This is job shadowing, in short. But is it effective job shadowing?
Thinkdom
JANUARY 29, 2024
Not too ago, remote work was a concept popular only amongst freelancers and outsourcing companies. So, mobile learning isn't just good for business, it's good for keeping the team together and getting more done. However, the last four years have forced companies to reevaluate their work structures and practices.
eLearningMind
APRIL 8, 2022
Teams with members who have both hard and soft skills tend to be more efficient and work together better. Work on any team requires cooperation and collaboration. Customers and Clients Need Soft Skills. Customers today have almost endless options when it comes to making purchases of products or services.
Training Industry
JULY 24, 2017
The question usually goes something like this: “My team’s productivity has been slipping for months. I’m not sure why the team can’t keep up. I’d like to conduct a team-building activity and a course on customer service to help improve performance.” It also tells me that the team knows how to do the work.
CLO Magazine
OCTOBER 31, 2018
It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. It has a lot to do with the work that Michelle and the team have done globally.”.
Expert insights. Personalized for you.
262 
Let's personalize your content