Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service.

Consulting 416

Consulting Custom Organization Tips 416

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Blended Learning Product Productivity 410

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. Provide Support Materials.

Knowledge 410

Knowledge Product Productivity Program 410

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. The process begins with in-depth planning. Step 1: Planning.

Knowledge 380

Knowledge Product Productivity Blended Learning 380

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products. These changes have caused a growing need for remote-friendly product knowledge training programs.

Product 419

Product Productivity Learner Develop 419

Infopro Learning

OCTOBER 20, 2021

Some of its benefits include: Anytime Availability: A dedicated LMS administrator can provide 24/7 service support and resources, thus reducing the worries about staff turnover. Higher Adoption: Your outsourced training partner can ensure a seamless customer service experience, resulting in higher adoption levels of LMS.

Outsource 448

Outsource LMS Website Learning Management System 448

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services. This step has benefits like: Minimizing reskilling needs.

Program 419

Program Training Train Learning Objects 419

Learning Pool

APRIL 23, 2024

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. Global SVP, Customer Success, Kate Yulis said, “At Learning Pool, we’re committed to providing a world-class customer experience.

Customer Service 113

Customer Service Sales Services Custom 113

MobileTrain

FEBRUARY 10, 2025

Luxury retail is more than just selling high-end productsits about creating a brand experience that exudes exclusivity, sophistication, and impeccable service. Customers expect personalised attention, profound product knowledge, and seamless interactions that reflect the brand’s prestige. Thats where MobieTrain comes in.

Customer Service 52

Customer Service Services Custom Training 52

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. According to a recent study, 86% of buyers are willing to pay more for great customer experience. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. Experiential Learning. Simulations.

Product 280

Product Productivity Knowledge Simulations 280

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Product Productivity Support 211

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. Similarly, IT service models are shifting towards cloud-based, subscription-driven ecosystems, requiring constant retraining on updates, integrations, and security protocols.

Compliance Training 147

Compliance Training Cognitive Augmented Reality Metrics 147

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305

Knowledge Product Productivity Games 305

Infopro Learning

NOVEMBER 10, 2022

Corporate learning strategies are frequently aligned with overarching business objectives, providing employees with guidelines to learn and work toward those objectives. These objectives might be anything from a measurable increase in sales to a shift in employee morale. Determine Skill Gaps.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

TOPYX LMS

MARCH 12, 2020

While all employee training is important, sales and customer service training is critical. This is because a company’s bottom line depends on the competence of its sales team. If sales employees can’t secure and retain new customers, close sales, upsell, and cross-sell, businesses are in trouble.

Sales 173

Sales Customer Service Learner Training 173

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 193

Sales Product Productivity Support 193

Ontuitive

JANUARY 9, 2023

An organization can help by having a solid sales enablement strategy. An essential part of sales enablement is ensuring that employees can quickly and easily leverage important sales content. Too often, sales reps lose valuable time sifting through a mountain of files or trying to remember how to run a complex report.

Adoption 197

Adoption Adopt Sales Digital 197

Infopro Learning

APRIL 6, 2020

We believe that providing ROI of training is part of our deliverables for our Clients. Is the training program improving sales, customer service or the net promoter score? For our Sales Training solutions, we have demonstrated 6% to 18% uplift in sales conversions and an account growth of 12% to 15%.

Global 369

Global ROI Metrics Simulations 369

Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’. For more than a decade, we’ve retained a customer recommendation rate of 98%.

Customer Service 93

Customer Service Sales Services Custom 93

LearnDash

OCTOBER 3, 2019

What you might not know however is which email marketing service is best for you. Below are the most popular email marketing services available today. It has tools and templates for both personal and SMB accounts, including a built-in CRM program which can streamline automation options for marketing and customer service follow-ups.

Services 42

Services Market Templates Newsletter 42

Infopro Learning

SEPTEMBER 9, 2021

For instance, employees with good customer service experience may master skills in sales too. They may have excellent communication skills and in-depth product knowledge to drive sales and customer satisfaction. It can provide the following benefits to organizations: – Improved Employee Engagement.

Blended Learning 383

Blended Learning Diversity Training Blended Corporate eLearning 383

Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 93

Customer Service Services Custom Compliance Training 93

Infopro Learning

APRIL 15, 2024

Continuous Accessibility: AI chatbots are available 24/7, providing timely access to learning content or training guidance whenever employees need it. For sales training, utilize AI chatbots to replicate customer interactions, empowering sales teams to enhance their pitches and handle objections proficiently.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Experiencing eLearning

MARCH 10, 2020

If you’re doing customer service training, think about the different types of customers employees interact with. These two backgrounds provide very different contexts for scenarios. Give your main character a goal that aligns to the learning objectives and that your learners share. Your thoughts?

Learning Objects 283

Learning Objects Budget Sales Association 283

Infopro Learning

OCTOBER 18, 2023

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Core Responsibilities Customer success means more than just making sales.

Behavior 221

Behavior Teams Metrics Custom 221

LearnDash

DECEMBER 19, 2023

Think of value as your foundation Before you can get more revenue out of your memberships, the most important factor is the value you provide your members. This content includes anything that helps solve problems or provides advice, inspiration, materials, or entertainment members need to succeed in their own goals.

Tips 279

Tips Site Social Media Gamification 279

Inkling

NOVEMBER 11, 2016

These new employees serve in a variety of roles—salesperson, customer service representative, and inventory stocker, to name a few—and are often hired as temporary part-time or full-time workers (rather than salaried) to keep hiring costs down. End result = happy customer. Holiday challenges. The gift of mobile enablement.

Mobile 217

Mobile Customer Service Policies Reference 217

LearnDash

FEBRUARY 16, 2021

Here are just a few examples of how branching scenarios can provide learners with safe environments to fail. Customer service training. Customer service is a difficult job. Most people only contact customer service when something has gone wrong, which often means they’re already in a bad mood.

Online Learning 279

Online Learning Online Customer Service Culture 279

Infopro Learning

MAY 14, 2019

It’s no surprise, then, that almost three-quarters of US employees expect their employers to provide them with at least some degree of HR self-service functionality. To be effective, however, an employee self-service portal needs to be user-friendly. That’s where the HR chatbot comes in. Introducing the HR Chatbot.

Portal 170

Portal Services Authoring Tools Metrics 170

TOPYX LMS

FEBRUARY 13, 2020

Retail companies rely on the performance of their staff to generate sales and attract and retain customers. For example, most retail workers need targeted sales training. Without it, they won’t have the skills needed to successfully close a sale when they inevitably encounter a situation in which making a sale is difficult.

Platform 207

Platform Product Productivity Customer Service 207

Infopro Learning

MARCH 7, 2022

The Finance industry may find it challenging to provide effective compliance training. Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. Why is Compliance Training Essential? Comprehensiveness. Timely Delivered.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

Infopro Learning

MARCH 11, 2021

So, for organizations it is now imperative to provide opportunities for learning and development to support employee success as well as business growth. Are you creating the program to improve sales, customer service or the net promoter score? Are you looking to reducing the time to proficiency and increase productivity?

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

Tim Slade

DECEMBER 1, 2018

How you respond to these types of training requests can determine whether or not you’re providing learning solutions that actually solve performance issues, or worse, do nothing at all. For example, let’s say you work in a call center, and the customer service agents are expected to resolve each customer call within 10 minutes.

Customer Service 208

Customer Service Metrics Instructional Design Training 208

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

Site 278

Site Customer Service Trust Community 278

Infopro Learning

JANUARY 11, 2022

Training employees to thoroughly understand your organization’s products and services and improve their communication skills regarding them is known as product knowledge training. The depth of your team’s knowledge about your product significantly influences the sales numbers of the product. High customer satisfaction rates.

Knowledge 221

Knowledge Product Productivity Training 221

Infopro Learning

MAY 7, 2020

Providing quality learning experiences for your employees benefits your organization and employees in many ways. This can be achieved by improving customer experiences. You would then need to analyze ways the customer experiences can be improved. Most people already know that it is wise to invest in employee development.

Problem 294

Problem Learning Objects Business Learning Objectives 294