Some facilitate performance tracking and the ability to generate learner-related metrics and related reports. Includes social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies. MORE

Psychologist Albert Bandura’s social learning theory suggests that people learn from one another through observation, imitation and modeling. Among the most adopted technologies are secure instant messaging, discussion forums, video channels, online shared work spaces and internal blogs. MORE

And with the rise of text and instant-message customer support, roleplaying has to adapt. These systems also enable social learning, where your employees learn from one another when they have questions. Your call center is the front line of your company. MORE

What is your instant reaction? [ ] Write an explanation and email it back. [ ] Find a link and send it to the person. [ ] Tell the person to use keywords and search online. It was faster for me to use Monosnap, a tool that allows me to instantly capture screens, annotate them and get a URL. MORE

In this 2011 edition, we added a more lucid description of workscapes, streamlined the social learning chapter, updated the cheat sheets, and included a glossary. Facility for online discussion, instant messaging, video conferencing. Social Learning. Social data 316. MORE

Social knowledge management consultant Harold Jarche suggests there are multiple layers, from collaborating in work teams, to collective learning in communities of practice, to cooperative learning with peers and friends in our networks (Figure 1). Leaders are also trying to figure out how to create an infrastructure to augment the organizational culture and support formal, performance support and social learning. Most broadly successful is our social computing platform.” MORE

Continuing my series of email interviews about LMSs that are doing innovative things with social media, here’s the scoop on what GeoLearning is up to. Q: What social media tools is GeoLearning incorporating into their LMS? A: Will Hipwell- GeoLearning’s GeoEngage module facilitates Communities of Practice (CoPs), enables social networking, and provides access to Web 2.0 Q: What drove your decision to incorporate social media tools into your LMS? MORE

Having grown up in the digital “public eye” of social media and instant feedback, they want to always know how they’re doing and what to do next. A simple email, instant message or call is enough to share regular feedback. MORE

Once a social learning strategy is in place, learning leaders should measure it as they would any other initiative to determine if it’s working, if it’s solving a business need and how it can be improved. “It’s not so much the learning or the social learning that needs to be measured but the performance outcome that’s really important,” said Jane Hart, founder of the Centre for Learning & Performance Technologies. MORE

The use of instant messaging migrated from high school to corporate life. Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. The social learning revolution has only just begun. Come Together, Right Now. MORE

Collaborative and Social Networking Systems. tool and is positioned as a champion, e.g. Wiki, Blog, Second-Life, social media, etc. Social Media Specialist - converts content into short, enticing, provocative, rapid, instant media with the likes of YouTube , e.g. CommonCrafts presentation and Institute of Social Research. Online Coach - uses video and audio conferencing, Instant Messaging, Twitter, tracking to support coaching roles. MORE