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Unleashing the potential of talent fused with artificial intelligence: Developing future-forward skills in the contact center

CLO Magazine

Picture a world where talent and artificial intelligence unite, paving the way for a workforce that thrives on the cusp of innovation. They rely on online reviews and credible social media recommendations to guide their choices. Convenience, speed and tailored experiences are now the gold standards of customer satisfaction.

Skills 72
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Using social media for eLearning (a look at the top 6 social platforms)

eFront

Social media have become an indispensable part of modern life. A huge part of our social lives already happens online rather than in the “real world” And while individual social media networks might rise and fall (remember MySpace?), social networking itself is not going anywhere.

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Using social media for eLearning (a look at the top 6 social platforms)

eFront

Social media have become an indispensable part of modern life. A huge part of our social lives already happens online rather than in the “real world” And while individual social media networks might rise and fall (remember MySpace?), social networking itself is not going anywhere.

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How Gen Z Is Changing Your Business

Webanywhere

And mostly, these were the Gen Z folks — a ‘digital first’ generation who were born between 1995 and 2010 and exposed to the world of mobiles, internet, and social media from their birth. . And these opportunities could go well beyond the modern intranets or instant messaging platforms.

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How to create an inclusive workforce – without breaking the bank

Engage in Learning

You’re all one team, employees want to see the bigger picture, and the vision for what they’re all working towards. . Test different communication styles, e.g. meetings, instant messaging, emails, 1-2-1s . . Publicly showing your support on social media . Trust is also fundamental. .

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The Shift from Static to Multimedia Communication

eLearningMind

Emails fail to grab attention in the same way pictures, sounds, motion. Instant messages with embedded links, videos, and photos. The average person only has an eight-second attention span, which means that even the most revolutionary ideas must compete with things like social media and funny cat videos.

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How to Design Addiction from “FOMO” into eLearning

eLearningMind

It’s what keeps you scrolling through pictures on Instagram or checking Twitter every five minutes. Of course, we know that not every status update is a gem and every picture posted isn’t Picasso, but it’s not the actual content that keeps us glued; it’s the delivery method. New picture posted? The Power of Notifications.