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Unleashing the potential of talent fused with artificial intelligence: Developing future-forward skills in the contact center

CLO Magazine

Picture a world where talent and artificial intelligence unite, paving the way for a workforce that thrives on the cusp of innovation. From live chat and social media platforms to email and instant messaging, these channels allow businesses to engage with customers in real-time, satisfying their desire for instant connection and resolution.

Skills 72
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Managing your remote team

OpenSesame

While you can check-in via email, send an instant message or attend a meeting on the phone, nothing beats the ability to see your co-workers face-to-face in a video chat. Team messaging apps like Slack , Microsoft Teams , or Google Hangouts Chat are part of many company cultures, even for teams that work in the same office.

Teams 97
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How Gen Z Is Changing Your Business

Webanywhere

And these opportunities could go well beyond the modern intranets or instant messaging platforms. This implies they will not put up a picture that they are perfect even when they are not. Hence, the future of workplace might include VR, robotics or wearables. . They always like to be transparent .

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Communication Barriers in Business – Part I – Understanding Them

Jigsaw Interactive

A communication barrier is a disconnect that prevents people from receiving a message or idea as planned. Being overwhelmed with massive amounts of emails, chats or instant messaging communications can create a bottleneck of non-responses. The global and remote workforce is more efficient and productive, thanks to technology.

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Managing Multilingual Workforce Learning Programs: Tips and Strategies

Hurix Digital

According to a study, 75% of employees stated they’d misinterpreted an email or instant message at work. A simple way to get an accurate picture of your employees’ native languages is to send out a company-wide survey for your employees to take. It can help keep workplaces safer and more secure.

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From overwhelmed to organized: How to delegate tasks effectively

TalentLMS

Picture a bustling professional kitchen preparing multiple complex dishes simultaneously. Use tools like video conferencing, instant messaging, and project management software to stay connected. How important is delegation? Now imagine the head chef insists on preparing and cooking everything by themselves. What happens?

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How To Train and Retain a Distributed Workforce

Inkling

Employees may feel isolated , and you may never have a clear picture of employee satisfaction. Whether it’s daily hours on Slack for instant messaging or a 5-minute Hangouts call every morning, be sure to stay in the loop with each of your remote employees. They may not feel that you are an accessible resource.