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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Breaking New Grounds in Learning: The Transformative Role of ChatGPT and Generative AI

Infopro Learning

7 Ways ChatGPT and Generative AI Is Transforming eLearning Here are some key points highlighting the role of ChatGPT and generative AI in revolutionizing eLearning: Learning Content Development: ChatGPT and generative AI employ natural language processing (NLP) algorithms to generate high-quality and contextually relevant learning content.

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What are the Benefits of Mentoring Programs?

Chronus

Mentoring allows people to learn from one another, providing a path to knowledge transfer. In academic institutions, students can explore education and career possibilities with a mentor, while a recent graduate can get insight into how to chart a career path and connections for future employment. What is a Mentor?

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Defining ERG Roles and Responsibilities for Success

Chronus

These internal workplace affinity groups offer an opportunity for workers with common identities and interests to build a supportive community based on shared experiences. Defining ERG roles and responsibilities is essential for workplace success. Why is it Important to Define ERG Roles and Responsibilities?

Roles 105
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Best Practices and Strategies to Implement Experiential Learning Design

Hurix Digital

Other methods include field trips, simulations and role-playing, project-based learning, case studies, laboratory work, reflective journals, peer teaching, and outdoor education. These characteristics support a holistic and immersive learning experience that fosters deep understanding and practical application of knowledge.

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Building a Strong Employee Onboarding Process: Key Elements and Best Practices

Infopro Learning

Employees with favorable onboarding experience are more likely to exhibit higher job satisfaction and have a greater tendency to stay with the company for an extended period of time, contributing to better overall performance. A strong employee onboarding process ensures new hires feel welcomed, prepared, and confident in their new roles.

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Onboarding New Employees: Strategies for Better Performance and Retention

Infopro Learning

Quality onboarding can lead to significant improvements in employee performance and employee retention rates. These strategies also have a direct impact on both employee performance and retention. It typically takes at least 8 months for new employees to gain full proficiency in their new roles.