Jay Cross

SEPTEMBER 5, 2010

Informal Learning begins with these words: “THIS IS A BOOK about knowledge workers, twenty-first-century business, and informal learning. Back in California, Peter and I met at IRL to talk further about informal learning, communities of practice, anthropological research, and learning as engagement. Peter was right.

Informal Learning 47

Informal Learning Informal Knowledge Worker Communities of Practice 47

Jay Cross's Informal Learning

FEBRUARY 2, 2009

At its core, it is about recognizing the capabilities of employees, not only to get the job done but to work towards becoming the best they can be. One survey has shown that self-directed learning is three times more important in helping knowledge workers become proficient on the job than company-provided training.

Knowledge Worker 36

Knowledge Worker Communities of Practice Performance Support Reference 36

Living in Learning

AUGUST 23, 2009

If knowledge workers are not in training, they must be at work. We have level two evaluations that confirm knowledge transfer. The usability and relevance to a job aid (PSO) goes up dramatically when flawless execution attaches significant risk (loss of business, loss of life, injury, excessive material waste, etc).

Performance Support 113

Performance Support Design Support Instructional Design 113

eLearning Learning Posts

DECEMBER 7, 2009

LinkedIn Guide for Knowledge Workers - eLearning Technology , July 6, 2009. Moodle - the wrong tool for the job? The Myth of “Best Practices&# - Bozarthzone , February 9, 2009. Social Learning and Communities of Practice , June 4, 2009. Captivate 4 tutorials - Adobe Captivate Blog , April 3, 2009.

Blended Learning 73

Blended Learning Social Networks Compliance Training Google Wave 73

Jay Cross

NOVEMBER 15, 2009

Corporate learning and KM are both about getting the job done. Practical ways of influencing educational needs, as well as enterprise strategies, are highlighted as the solutions for knowledge worker evolution are considered. People already share knowledge within the enterprise. strategy.

KM 38

KM Social Networks Authoring Tools Case Study 38

Experiencing eLearning

NOVEMBER 19, 2009

Microlearning – the learning that results from “micro” content published in short form and limited by the software and devices used to view it – offers alternatives to traditional development methods for workers who deal with web-based information as part of their job. not knowledge workers. those w/o internet tools.

LearnTrends 262

LearnTrends microlearning Learning Objects PLE 262

Jay Cross

MARCH 14, 2010

(Training directors see learners; everyone else sees workers or employees.). Knowledge Workers. The knowledge worker’s objective is to learn what it takes to do the best she can. Today’s workers are out for themselves. A great knowledge worker can be several hundred times as productive as his peer.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

APRIL 16, 2013

Most of what we learn, we learn from other people — parents, grandparents, aunts, uncles, brothers, sisters, playmates, cousins, Little Leaguers, Scouts, school chums, roommates, teammates, classmates, study groups, coaches, bosses, mentors, colleagues, gossips, co-workers, neighbors, and, eventually, our children.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98

Jay Cross

JULY 17, 2012

Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Frederick Taylor promoted Scientific Management, and training’s mission evolved from how to do the job into how to do the job more efficiently. Internal job aids.

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71