Expert insights. Personalized for you.
Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. Accordingly, I’ve included some ideas for practicing these at work so your entire team can get better at attracting and delighting your customers. In the midst of a busy day with others waiting, it can take a lot of will power to listen patiently to one customer’s problem. MORE
Numerous crisis consultants and security firms have recently entered the L&D world to help prepare and train employees for an active shooter situation in the workplace, and not without reason; 2017 broke the record for the most mass shooting deaths ever recorded. According to Covenant Security Services Vice President James McGinty in a 2016 NPR report , 75 to 80 percent of businesses are looking to do some type of active shooter policy procedure and training. MORE
EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. And if you share my enthusiasm for customer education, you’ll want to listen to every word of advice from today’s guest, Bill Cushard , General Manager of Learndot by ServiceRocket. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. And training is a service. MORE
“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. It takes 12 positive customer experiences to compensate for one negative experience. Online Customer Service Training. MORE
ARC is a not-for-profit social enterprise that supports individuals and their loved ones in recovery from alcohol and drug addiction through learning, coaching, physical activity and community support. MORE
Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? MORE
Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? MORE
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Your customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns. MORE
Nowadays, online writing companies are trending, and both students and people belong to other businesses are taking their services. Although there are so many online writing companies are registered still, some online burglars are active in the market. Some writing companies ask their customers to pay in advance if you are in the same condition then first check the validity of the company. If you feel something wrong with their services, then move to another company. MORE
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Your customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns. MORE
Managed Learning Service enables both purchase and administration of all training activities for a client organization by an external specialist (Managed Service Provider) in an outsourced mode. The spectrum of services that are offered by a Managed Service Provider includes Training Administration, Vendor Management, Strategic Sourcing and Training Delivery. Then there are associated administrative activities to run a course and follow it up thereafter. MORE
Activity-based soft skills training gives you the opportunity to instill these desirable qualities in new hires. More importantly, what are some soft skills training activities you can use to help employees? Active Listening. Activities to Teach Soft Skills. Activities keep people involved in the subject matter and encourage them to take ownership of their learning. Activities that let people imagine success helps them visualize what success looks like. MORE
Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? In essence, we create value whenever we deliver a product or service that provides utility to others, and in turn generates additional economic return for our organization. ” Why Value Creators Put Customers First. Therefore, it’s essential to understand what your customers value most. MORE
All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. MORE
Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . This may look straightforward and not worth your time, but consider how many times you have been improperly approached or greeted by customer support staff. Train your customer care staff to deliver a positive and consistent greeting to every client. . View competitor customer service. MORE
Sales Training Customer Service Training eLearning eBooks Performance Management Sales Enablement Sales TeamBridging personal gaps is part of the job description. MORE
Thus, an increasing number of organizations are outsourcing their Learning and Development needs to professional organizations which offer Managed Learning Services. One of the main advantages of this is to secure a professional and custom-created approach to address training needs. With Managed Learning Services, organizations can focus on their core activities , instead of finding suitable activities for each training course. MLS Managed Learning Services MORE
Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training? MORE
Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service. Not sure what the difference is between good customer service and great customer service? Why Does Customer Service Matter? MORE
Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Train for active listening. MORE
Your customer service team is the face of your company. Every day, every single agent impacts how your customers perceive your brand. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. But do your customer service reps? MORE
It’s no surprise, then, that almost three-quarters of US employees expect their employers to provide them with at least some degree of HR self-service functionality. Employee self-service portals allow team members to complete a variety of basic tasks, from personal data updates to time tracking and time off requests, without involving HR personnel or human interaction. To be effective, however, an employee self-service portal needs to be user-friendly. MORE
One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training. MORE
According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” To retain your customers and keep them happy so you can grow, you need to prioritize your employees by implementing effective customer service training ideas so they’re equipped to be as helpful as possible. Customer Service Training Games and Activities. Customer Role Play. MORE
This time we're hearing from AMG Services Ltd (a licenced Dyno Rod franchise). Name: Graeme Hall (Owner) Company: AMG Southern Services Ltd Location: Harlow, Essex, England Tell us a little about being a Dyno franchise… AMG Southern Services is a licenced Plumbing and Drains business operating under licence to Dyno (the franchisor) which is owned and operated by British Gas. We also offer plumbing services to fix radiators, toilets, sinks, and hot water among many others. MORE
“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. The mantra “Customer is King” is a glaring truth. MORE
You can hear your customers, but are you really listening? The post Improve Your Active Listening Skills appeared first on GO1 Learning. Learning Technology Professional Development Tips & Tricks Customer Service eLearning listeningNever underestimate the power of listening. In the business and corporate world, a lot of people think that talking is the best skill that you have. MORE
If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Instead, take this time to enhance your customer service skills—reflect on who your customers are and what products or services you can offer them. Best Practices in Customer Service. The customer is always right” is no longer the golden rule. MORE
Be it building multiple online courses, imparting interactive learning activities, collaborating on online communities or social sharing, Moodle’s your platform! Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers! Look out for Service Providers on the Internet! MORE
Where does your customer training journey begin ? After a customer has purchased your product? And what customer resources do you include in your program? And produce a few high-quality customer training resources to inspire your user? These and many other questions are answered as we compare training programs from 5 of the best customer training companies. What is Customer Training? Why is Customer Training Important? . Miro Customer Training . MORE
In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a steady stream of repeat business and referrals, leading to long-term longevity and success. What is customer service? Lexico defines customer service as “the assistance and advice provided by a company to those people who buy or use its products or services”. MORE
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. A positive experience, on the other hand, has the power to boost your sales, increase customer loyalty, and ensure the future success of your organization. Develop simulations to build service skills. MORE
Back in 2018, there was a report that cited that 67% of consumers worldwide had interacted with a chatbot for customer support with a projection of 85% for 2020. Most web-based customer service chatbots rely on a menu system (this is sometimes called a guided chatbot experience) with buttons. MORE
In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Here are 7 skill-building activities that you may want to add to your customer service online training. Customer Persona Stories. MORE
Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. It consists of the usage of audio/visual content, custom-made for each employee to work at his/her own pace, which is quite different from the old-fashioned employee training programs. This can occur during lunch and learn sessions, as well as study activity for the whole team. EdApp customer service training MORE
For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. When used to index against peers of the same size, ARPAR can help track the performance of other revenue-generating activities from a hotel, such as restaurant operations, casinos, banquets, and conferences. MORE
Any customer-facing organization understands that it’s fairly impossible to keep everyone happy, all the time. Even companies known for their excellent customer service training and experience are bound to have some users with complaints, and those complaints can reverberate through social media and sully your reputation. But second (and most importantly), it’s the ideal opportunity to become the best in customer service and limit irate customers in the future. MORE
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. The task is made more complex by the various kinds of touchpoints where employees interface with customers, the call center, the store, and even online. Providing quick service: The customer’s time is precious. MORE
For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.” Being confronted by a difficult or unhappy customer is not pleasant. and we might feel tempted to just walk away or, even worse, fight with the customer. But what if we could find ways to be productive with unhappy customers? The Types of Customers You Could Encounter. The Aggressive Customer. MORE
Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. MORE
Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. With more power (and more choices) than ever before, customers can shop where they want, but they can also easily share about their experience with others via social media, or by leaving ratings or reviews on public websites. Customer service is the new marketing.”. MORE
Unboxed
APRIL 3, 2020
Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service. Not sure what the difference is between good customer service and great customer service? Why Does Customer Service Matter?
Mobile Coach
AUGUST 28, 2020
Back in 2018, there was a report that cited that 67% of consumers worldwide had interacted with a chatbot for customer support with a projection of 85% for 2020. Most web-based customer service chatbots rely on a menu system (this is sometimes called a guided chatbot experience) with buttons.
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Spark Your Interest
JANUARY 26, 2021
Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.
TalentLMS
APRIL 9, 2018
In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Here are 7 skill-building activities that you may want to add to your customer service online training. Customer Persona Stories.
Continu
SEPTEMBER 24, 2019
Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training?
TalentLMS
SEPTEMBER 10, 2020
Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?
KnowledgeCity
MAY 11, 2020
If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Instead, take this time to enhance your customer service skills—reflect on who your customers are and what products or services you can offer them. Best Practices in Customer Service. The customer is always right” is no longer the golden rule.
TalentLMS
OCTOBER 10, 2019
All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020.
TalentLMS
SEPTEMBER 10, 2020
Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?
GoConqr
AUGUST 15, 2017
“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. The mantra “Customer is King” is a glaring truth.
Ed App
SEPTEMBER 15, 2019
Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. It consists of the usage of audio/visual content, custom-made for each employee to work at his/her own pace, which is quite different from the old-fashioned employee training programs. This can occur during lunch and learn sessions, as well as study activity for the whole team. EdApp customer service training
Dan Keckan
JULY 20, 2020
Sales Training Customer Service Training eLearning eBooks Performance Management Sales Enablement Sales TeamBridging personal gaps is part of the job description.
KnowledgeCity
FEBRUARY 6, 2020
In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a steady stream of repeat business and referrals, leading to long-term longevity and success. What is customer service? Lexico defines customer service as “the assistance and advice provided by a company to those people who buy or use its products or services”.
Ed App
JANUARY 28, 2019
Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . This may look straightforward and not worth your time, but consider how many times you have been improperly approached or greeted by customer support staff. Train your customer care staff to deliver a positive and consistent greeting to every client. . View competitor customer service.
Unboxed
OCTOBER 26, 2018
Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Train for active listening.
Inkling
MAY 16, 2016
For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. When used to index against peers of the same size, ARPAR can help track the performance of other revenue-generating activities from a hotel, such as restaurant operations, casinos, banquets, and conferences.
Docebo
APRIL 20, 2020
One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training.
Unboxed
OCTOBER 18, 2018
According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” To retain your customers and keep them happy so you can grow, you need to prioritize your employees by implementing effective customer service training ideas so they’re equipped to be as helpful as possible. Customer Service Training Games and Activities. Customer Role Play.
Unboxed
JANUARY 13, 2020
Activity-based soft skills training gives you the opportunity to instill these desirable qualities in new hires. More importantly, what are some soft skills training activities you can use to help employees? Active Listening. Activities to Teach Soft Skills. Activities keep people involved in the subject matter and encourage them to take ownership of their learning. Activities that let people imagine success helps them visualize what success looks like.
Unboxed
OCTOBER 22, 2018
Your customer service team is the face of your company. Every day, every single agent impacts how your customers perceive your brand. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. But do your customer service reps?
Your Training Edge
OCTOBER 15, 2019
Nowadays, online writing companies are trending, and both students and people belong to other businesses are taking their services. Although there are so many online writing companies are registered still, some online burglars are active in the market. Some writing companies ask their customers to pay in advance if you are in the same condition then first check the validity of the company. If you feel something wrong with their services, then move to another company.
Pract.us
SEPTEMBER 12, 2016
Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. Accordingly, I’ve included some ideas for practicing these at work so your entire team can get better at attracting and delighting your customers. In the midst of a busy day with others waiting, it can take a lot of will power to listen patiently to one customer’s problem.
Litmos
FEBRUARY 26, 2019
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Your customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns.
G-Cube
JUNE 30, 2016
Managed Learning Service enables both purchase and administration of all training activities for a client organization by an external specialist (Managed Service Provider) in an outsourced mode. The spectrum of services that are offered by a Managed Service Provider includes Training Administration, Vendor Management, Strategic Sourcing and Training Delivery. Then there are associated administrative activities to run a course and follow it up thereafter.
Litmos
FEBRUARY 5, 2019
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Your customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns.
TechSmith Camtasia
JUNE 27, 2017
Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. With more power (and more choices) than ever before, customers can shop where they want, but they can also easily share about their experience with others via social media, or by leaving ratings or reviews on public websites. Customer service is the new marketing.”.
Spark Your Interest
NOVEMBER 7, 2020
Where does your customer training journey begin ? After a customer has purchased your product? And what customer resources do you include in your program? And produce a few high-quality customer training resources to inspire your user? These and many other questions are answered as we compare training programs from 5 of the best customer training companies. What is Customer Training? Why is Customer Training Important? . Miro Customer Training .
eLearningMind
MARCH 2, 2016
Any customer-facing organization understands that it’s fairly impossible to keep everyone happy, all the time. Even companies known for their excellent customer service training and experience are bound to have some users with complaints, and those complaints can reverberate through social media and sully your reputation. But second (and most importantly), it’s the ideal opportunity to become the best in customer service and limit irate customers in the future.
Talented Learning
JANUARY 21, 2020
Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? In essence, we create value whenever we deliver a product or service that provides utility to others, and in turn generates additional economic return for our organization. ” Why Value Creators Put Customers First. Therefore, it’s essential to understand what your customers value most.
ProProfs
JANUARY 9, 2020
“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. It takes 12 positive customer experiences to compensate for one negative experience. Online Customer Service Training.
Paradiso
APRIL 7, 2017
Be it building multiple online courses, imparting interactive learning activities, collaborating on online communities or social sharing, Moodle’s your platform! Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers! Look out for Service Providers on the Internet!
KnowledgeCity
JANUARY 29, 2020
For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.” Being confronted by a difficult or unhappy customer is not pleasant. and we might feel tempted to just walk away or, even worse, fight with the customer. But what if we could find ways to be productive with unhappy customers? The Types of Customers You Could Encounter. The Aggressive Customer.
Edume
DECEMBER 18, 2019
This time we're hearing from AMG Services Ltd (a licenced Dyno Rod franchise). Name: Graeme Hall (Owner) Company: AMG Southern Services Ltd Location: Harlow, Essex, England Tell us a little about being a Dyno franchise… AMG Southern Services is a licenced Plumbing and Drains business operating under licence to Dyno (the franchisor) which is owned and operated by British Gas. We also offer plumbing services to fix radiators, toilets, sinks, and hot water among many others.
G-Cube
JULY 14, 2016
Thus, an increasing number of organizations are outsourcing their Learning and Development needs to professional organizations which offer Managed Learning Services. One of the main advantages of this is to secure a professional and custom-created approach to address training needs. With Managed Learning Services, organizations can focus on their core activities , instead of finding suitable activities for each training course. MLS Managed Learning Services
CLO Magazine
JUNE 8, 2018
Numerous crisis consultants and security firms have recently entered the L&D world to help prepare and train employees for an active shooter situation in the workplace, and not without reason; 2017 broke the record for the most mass shooting deaths ever recorded. According to Covenant Security Services Vice President James McGinty in a 2016 NPR report , 75 to 80 percent of businesses are looking to do some type of active shooter policy procedure and training.
Learning Pool
DECEMBER 15, 2020
ARC is a not-for-profit social enterprise that supports individuals and their loved ones in recovery from alcohol and drug addiction through learning, coaching, physical activity and community support.
Talented Learning
JANUARY 15, 2020
EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. And if you share my enthusiasm for customer education, you’ll want to listen to every word of advice from today’s guest, Bill Cushard , General Manager of Learndot by ServiceRocket. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. And training is a service.
Infopro Learning
MAY 14, 2019
It’s no surprise, then, that almost three-quarters of US employees expect their employers to provide them with at least some degree of HR self-service functionality. Employee self-service portals allow team members to complete a variety of basic tasks, from personal data updates to time tracking and time off requests, without involving HR personnel or human interaction. To be effective, however, an employee self-service portal needs to be user-friendly.
GO1
MAY 10, 2018
You can hear your customers, but are you really listening? The post Improve Your Active Listening Skills appeared first on GO1 Learning. Learning Technology Professional Development Tips & Tricks Customer Service eLearning listeningNever underestimate the power of listening. In the business and corporate world, a lot of people think that talking is the best skill that you have.
Enyota Learning
JULY 31, 2018
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. The task is made more complex by the various kinds of touchpoints where employees interface with customers, the call center, the store, and even online. Providing quick service: The customer’s time is precious.
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