Dashe & Thomson

FEBRUARY 10, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

Social Networks 124

Social Networks Social Social Learning Blended Learning 124

Dashe & Thomson

JANUARY 14, 2011

→ Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Download the whitepaper » Blog this! Properly d.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Dashe & Thomson

MARCH 6, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Creativity is a collaborative process! Liam McCoy: Thanks for this.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Dashe & Thomson

JANUARY 25, 2011

Even with the help of the newest technology tools to communicate and educate including social media, wikis, and Google, we still need to transform our ILT classrooms and training sessions into integrated blended learning environments. Download the whitepaper » Blog this! I find your blog page quite interesting.

Social Networks 126

Social Networks Blended Learning Social Learning Wiki 126

Dashe & Thomson

MARCH 11, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? To be effective the game must make work seem like play. Properly d.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Dashe & Thomson

FEBRUARY 25, 2011

Discovered via Brent Schlenker’s Corporate eLearning and Development blog. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! Now, quick go see the movie before the Academy Awards this Sunday. Properly d.

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

Dashe & Thomson

DECEMBER 27, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Temporary Staffing Revolution by Paul on December 28, 2010 in Temporary staffing A few weeks ago, I grabbed coffee with a long-time family friend that happens to be a training developer. Business confidence is still extremely low.

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

Dashe & Thomson

MARCH 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Accelerated Learning: Where Does It Fit In? link] Blog this! Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this!

Social Networks 140

Social Networks Blended Learning Social Learning Blogging 140

Dashe & Thomson

JANUARY 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! Properly d.

Social Learning 134

Social Learning Social Networks Social Blended Learning 134

Dashe & Thomson

JANUARY 21, 2011

Moving from Teacher to Facilitator → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Properly d.

Performance Support 100

Performance Support Social Networks Brain Blended Learning 100

Dashe & Thomson

APRIL 19, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads? The number one most asked question by social media marketers was, “How do I measure the effect of social media marketing on my business?” Download the whitepaper » Blog this!

Social Networks 124

Social Networks Social Learning Social Blended Learning 124

Dashe & Thomson

DECEMBER 14, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning! Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! Properly d.

Social Learning 100

Social Learning Social Networks Blended Learning Social 100

Infopro Learning

NOVEMBER 10, 2022

Corporate learning strategies are frequently aligned with overarching business objectives, providing employees with guidelines to learn and work toward those objectives. Why Should Organizations Align Corporate Learning Strategy with Business Goals? How Learning Leaders Can Align L&D Strategy with the Business Strategy.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Dashe & Thomson

FEBRUARY 22, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Using Wikis to Stop Brain Drain by Jolene on February 23, 2010 in Wikis In his December Training Magazine article Training in a Web 2.0 Download the whitepaper » Blog this! Download the whitepaper » Blog this! Properly d.

Wiki 100

Wiki Social Networks Blended Learning Brain 100

TechSmith Camtasia

OCTOBER 10, 2024

An excellent level of customer service is more important than ever Customer expectations mirror the expectations of society. Especially when it comes to communication. Instant gratification dictates today’s world. Technology has advanced, and expectations are for everything to be as quick and painless as possible.

Customer Service 52

Customer Service Services Custom Strategy 52

Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

Customer Service 272

Customer Service Methods Services Blended Learning 272

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Solution Highlights.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

Customer Service 75

Customer Service Services Solution Custom 75

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Company’s core values. Company’s core values. Product training .

Customer Service 52

Customer Service Services Diversity Training Custom 52

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase. That can help reduce miscommunication.

Customer Service 52

Customer Service Services Custom Skills 52

Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

Customer Service 52

Customer Service Services Free Custom 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Upside Learning

SEPTEMBER 25, 2024

This very fact underlines that training minimizes risks and, at the same time, assures business success. Customer Service Excellence: Superb customer service requires that one undergo training in relationship management, effective communication, and the use of data-driven insights in improving relationships with clients.

Compliance Training 147

Compliance Training Diversity Training Case Study Custom eLearning Development 147

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

Customer Service 40

Customer Service Services Custom Course 40

Avilar

AUGUST 7, 2024

How do you ensure you get the full business benefits of skills management at your workplace? Recently, HR and business analyst and educator Josh Bersin shared a video homing in on the value of taking a pragmatic, business-centered approach to skills. He advocates for a capability focus that resonates in the business world.

Skills 67

Skills Benefits Business Management 67

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. General Customer Service Skills.

Customer Service 52

Customer Service Services Custom Skills 52

Infopro Learning

DECEMBER 22, 2021

As the pandemic hit the world in 2020, businesses across every industry faced several challenging consequences. Implementing self-assessment tests and aligning training efforts with your strategic business goals helps your employees to figure out what kind of critical skills and general skills they need to improve.

Program 419

Program Training Train Learning Objects 419

Infopro Learning

NOVEMBER 21, 2023

This blog explores how L&D teams may adjust to this technological transformation by venturing into the undiscovered realms of AI’s impact and what the future holds in terms of integrating AI into the L&D function. However, the contemporary workplace presents L&D teams with unique challenges.

Teams 221

Teams Privacy Compliance Training Harbinger 221

Dynamic Pixel

AUGUST 30, 2022

A sizable number of students have poor participation because they have a busy schedule that doesn’t align with the course timetable. You can use a variety of different communication channels for feedback, including questionnaires, discussion forums, and social media links. How to solicit feedback from learners.

Companies 52

Companies Education LMS Services 52

LearnDash

SEPTEMBER 29, 2020

When most course creators start building content, it’s because they want to turn their expertise in a particular field into a profitable business model. These tasks are often tedious and time consuming, and if a course creator can’t keep up with them all, it can lead to missed communications, lost sales, and poor customer reviews.

Integrate 317

Integrate Social Networks Course Twitter 317

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Coursera

SEPTEMBER 17, 2024

We are honored to welcome prestigious universities such as Saïd Business School – University of Oxford , Dubai College of Tourism , IMD Business School , and Real Madrid Graduate School Universidad Europea , along with industry leaders like Airbus Beyond , Amazon , Johns Hopkins Medicine , Liberty Mutual , and Xbox to our partner community.

Upgrade 116

Upgrade Authoring Tools IBM Portfolio 116

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. This blog will cover the behaviors of top sales performers and how organizations can measure sales performance to maximize return on sales investment and create a team with the best sales behaviors.

Behavior 221

Behavior Sales Metrics Oracle 221

Ed App

JUNE 7, 2021

Communication skills are the skills required for you to effectively receive and communicate information. Everyone in your organization needs to have good communication skills, so that information can be passed in a timely and effective manner to prevent bottlenecks and maintain high production levels.

Communication 52

Communication Skills Course Social Media 52

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. An effective way to help businesses increase their profits is by ensuring that their sales teams are well trained.

Sales 419

Sales Diversity Training Program Case Study 419