Capytech

APRIL 14, 2021

How to Improve Customer Service with E-Learning. Providing good customer service is critical to business success for almost all companies. Good customer service is not a given, though, and it doesn’t happen by accident. Instead, it requires good customer service skills.

Customer Service 116

Customer Service Services Custom Metrics 116

Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

Consulting 416

Consulting Custom Organization Tips 416

Learnnovators

DECEMBER 21, 2022

The thing that L&D teams around the world most struggle with is to prove the value of their work. But here’s the thing: If even one person in your team believed that value = number of courses churned out, or the latest technology being implemented, or even the number of people who completed your courses, then I’m sorry to tell you.

Teams 246

Teams Metrics Compliance Training Behavior 246

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Fly Plugins

MARCH 26, 2024

Technology Conclusion In today’s fast-paced business landscape, employee training plays a crucial role in the success of any enterprise. It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Infopro Learning

JANUARY 26, 2021

The last year had seen some extraordinary business shifts that were not expected for a very long time. While the insurance business was already undergoing a lot of significant changes before the pandemic, the novel Coronavirus added to the challenges that were underway. Improved Tech Fluency. Bolstering Cyber Security.

Cyber Security Training 419

Cyber Security Training Business Digital Security 419

Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’.

Customer Service 98

Customer Service Sales Services Custom 98

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. The NOCC is a proactive monitoring and troubleshooting team that monitors and manages globally distributed servers and resolves network bottlenecks in real time.

Customer Service 52

Customer Service Services Project Custom 52

Hurix Digital

JANUARY 6, 2023

A substantiated framework of adequate workflow for transforming your business on the digital platform is necessary. Whether your business is a progressive small-scale start-up or a fully-fledged developed enterprise, all businesses’ basic foundation is laid down on customer satisfaction.

Customer Service 52

Customer Service Custom Services Diversity Training 52

CLO Magazine

MAY 14, 2024

We can’t just be a team of experts—we need to be expert teams. Therefore, we have to improve our team quotient. We take the best clinician, the best software engineer, the best accountant or the best customer service representative and promote them into management. However, that is not always the case.

Teams 47

Teams Expert Case Study Metrics 47

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it So determined, in fact, that the company made it a top business priority. As a first step, BT decided to conduct a survey to find out what its customers wanted. it is absolutely critical. But, what would work?

Customer Service 160

Customer Service Services Custom microlearning 160

Infopro Learning

MAY 7, 2020

The most successful employee training programs are created to solve business problems. This can be achieved by improving customer experiences. You would then need to analyze ways the customer experiences can be improved. You may find that your sales team needs more industry knowledge and product knowledge training.

Problem 294

Problem Learning Objects Business Learning Objectives 294

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Company’s core values. Company’s core values. Product training .

Customer Service 52

Customer Service Services Diversity Training Custom 52

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. As a result, financial sales teams face the following challenges: • Cross-selling a variety of products. Consultative Prospecting.

Sales 419

Sales Diversity Training Program Case Study 419

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. How to do that? But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Remote training activities are now even more important for supporting your teams, boosting morale, maintaining high levels of employee performance, and more.

Customer Service 52

Customer Service Activities Services Custom 52

CLO Magazine

SEPTEMBER 2, 2021

As remote work transitions from a temporary pandemic necessity to a permanent workplace fixture, talent leaders must ensure a successful remote working model, which begins with investing in support for managers. Managers are the most important people in your business. Being the manager is not the same as knowing how to manage.

Performance Support 91

Performance Support Teams Support Management 91

Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

Customer Service 40

Customer Service Services Custom Course 40

Infopro Learning

APRIL 15, 2024

Seamless Integration with Learning Systems: Integrating with the company’s Learning Management System (LMS) and other learning platforms ensures a seamless connection to relevant training resources. As reported by Intercom, 35% of business leaders affirm that virtual agents have streamlined the process of closing sales deals.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Inkling

FEBRUARY 9, 2016

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Weak customer relationships. Lost revenue.

Customer Service 124

Customer Service Cost Services Custom 124

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Infopro Learning

APRIL 24, 2021

In today’s disruptive business environment, agility is pivotal to success, and how you onboard employees make a difference. The most successful onboarding programs are now strategically aligned with the business’s unique needs and goals. Stage 1: Assessing Business Needs. Solution Overview.

Business 294

Business Case Study Blended Learning Simulations 294

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line.

Customer Service 52

Customer Service Services Custom Skills 52

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

eLearning Brothers

JUNE 2, 2017

Every business has a mission, a purpose that it hopes to serve, or some kind of need it wishes to fulfill. For most businesses, one could argue that their mission is to serve those that patronize their products and services. If that is the case, such businesses ought to make customers and clients their top priority.

Courseware 114

Courseware Customer Service Services Custom 114

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova , a titan of business analysis. Why You Ought To Lean On eLearning for Your Customer Service Training.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova , a titan of business analysis. Why You Ought To Lean On eLearning for Your Customer Service Training.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170

KnowledgeAnywhere

JANUARY 24, 2024

Think of a Learning Management System (LMS) like a digital toolbox that holds all your training and development tools in one place. It's a software platform designed to create, distribute, and manage learning content and training programs for employees, partners, or customers. What is an LMS?

LMS 97

LMS Learning Management System VLE System 97

Hurix Digital

JULY 12, 2023

With the rapid advancement and adoption of digital technologies, the eCommerce business is growing at an unprecedented rate. If you are a business owner, it is high time you become part of this booming market. If you are a business owner, it is high time you become part of this booming market. to manage eCommerce websites.

Services 52

Services Drupal Content Management 52

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Attensi

MAY 22, 2024

Attensi INSIGHTS The shop floor – help smaller retail teams excel with better training The shop floor is demanding for staff, who juggle customer satisfaction, sales, inventory checks, and maintaining a tidy space. With rising digital expectations, customers seek exceptional in-store experiences. Everyone’s a winner.

Harassment Training 52

Harassment Training Teams Help Training 52

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Develop simulations to build service skills.

Customer Service 100

Customer Service Services Custom Simulations 100

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation?

Customer Service 40

Customer Service Services Blended Learning Custom 40

Ed App

JANUARY 28, 2019

Far too often, organizational leaders, businesses owners and managers struggle with how to train their frontline staff. Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . View competitor customer service.

Customer Service 40

Customer Service Services Ideas Custom 40

LearnDash

FEBRUARY 8, 2021

And to meet this growing need, online educators should think about what skills might need the most support as businesses make remote work a key part of their office culture moving forward. Project management. It takes organization, thoroughness, and strong people skills to guide a team from start to finish. Time management.

Skills 263

Skills Blended Learning Training Train 263

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. These courses cover fundamental knowledge that your team will need to operate your hotel as effectively and as safely as possible.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75