CLO Magazine

FEBRUARY 18, 2021

and an executive coach at Harvard Business School. DeFilippo has been in senior talent management and development for more than 25 years, and has previously served in numerous learning leader roles , including CLO for BNY Mellon and also for Suffolk Construction. CLO: What was your first official job in learning and development?

CLO 71

CLO Coaching Case Study Mentoring 71

CLO Magazine

SEPTEMBER 28, 2023

The transfer of learning from the classroom to on-the-job performance is a common challenge for learning and development professionals. Skills training that is technical or procedural can be directly observed and refined until an acceptable level of performance is attained. Coaching skills can foster these capabilities.

Coaching 47

Coaching Skills Confidentiality Score 47

CLO Magazine

MARCH 4, 2021

CLO: How did you become interested in learning and development? CLO: What lesson(s) did you learn in 2020 that you’ve taken with you into 2021? Ask your team members how they are doing and what you can do to support them, and then listen. CLO: How do you enjoy spending your time outside of work? Travel is in my blood.

CLO 79

CLO Podcasts Podcaster Podcasting 79

CLO Magazine

SEPTEMBER 2, 2021

As remote work transitions from a temporary pandemic necessity to a permanent workplace fixture, talent leaders must ensure a successful remote working model, which begins with investing in support for managers. Below are four ways to support managers so they can consistently achieve organization goals while working remotely.

Performance Support 91

Performance Support Teams Support Management 91

CLO Magazine

NOVEMBER 12, 2023

Many struggle to cope, let alone lead effectively, eroding confidence and trust in leadership and performance. Improves organizational preparedness and resilience to leverage, manage and mitigate risks, and support achieving strategic goals. Supports collective accountability for achieving critical outcomes.

Leadership 98

Leadership Organization CLO Scanning 98

CLO Magazine

JANUARY 4, 2021

As the COVID-19 pandemic desecrated global economies, L&D was in the hot seat, with many learning leaders and teams working quickly to meet the rising demands of workforces entering a new chapter of work, from remote training, coaching and development opportunities to layoffs and outskilling. Bringing learning to life.

CLO 84

CLO Culture Global Case Study 84

CLO Magazine

AUGUST 3, 2021

The performance management system has evolved to document bad behavior to a business driver and the way performance management discussions are conducted has dramatically improved. Some organizations proclaim they have eliminated the classic performance appraisal system. Performance basics. Performance chain of impact.

Performance Support 109

Performance Support Performance Management System 109

CLO Magazine

AUGUST 10, 2021

To address a much-needed gap in their overall leadership development strategy, The University of Alabama Birmingham, UAB, created a High Potential program, called the “Institute for Leadership.” This includes support for the development of our competency model and the investment in our Institute for Leadership.

Case Study 99

Case Study Study Program Design 99

CLO Magazine

MAY 22, 2020

As workforces continue to grow more diverse, human resources and learning and development teams have embraced language training programs, such as Business English and ESL, for multicultural employees. The following scenario is based on an actual coaching engagement. Uncertainty around professional etiquette norms. Sameer’s Story.

Coaching 98

Coaching Business Diversity Training Leadership 98

CLO Magazine

APRIL 3, 2023

If your organization isn’t offering help to grow your relationship skills, or personalized coaching and mentoring to support your development, then it’s time to look elsewhere. Personalized, relationship-based coaching is more effective than one-size-fits-all training The research found that use of leadership coaching is increasing.

Develop 79

Develop Mentoring Leadership Coaching 79

CLO Magazine

FEBRUARY 1, 2018

For these high-value employees, specialized coaching could make a huge difference. In organizations in which coaching is seen as a coveted “perk,” access to these programs also communicates the value a company places on an individual employee. You can start by assessing the buzz around coaching within your organization.

Coaching 60

Coaching Confidentiality Performance Support CLO 60

CLO Magazine

NOVEMBER 30, 2021

For example, a customer support representative can be skilled into another support-oriented role, such as an IT support specialist. The next step is to choose the right learning options to support employees along their chosen career paths. Market opportunities to employees so they can find the right programs.

Coaching 112

Coaching Performance Support CLO Roles 112

CLO Magazine

SEPTEMBER 25, 2023

She wanted a coach who could help her manage her energy as she found a way to be both inspiring and authentic as a leader. Having others on the learning journey — whether a coach, cohort peer, or team member — which deepens belonging, builds emotional intelligence and fosters a safe space and accountability for growth. Group coaching.

Leadership 88

Leadership Personal Learning Personal Personalization 88

CLO Magazine

APRIL 8, 2018

“We have a lot of first-time managers who need coaching,” said Rick Pereira, chief people officer. Instead of moving to Macedonia himself, Pereira implemented Butterfly.ai, an artificial intelligence coaching app that provides feedback to managers on their leadership skills. Now he’s one of our strongest leaders,” Pereira said.

Coaching 84

Coaching Oracle Metrics Mentoring 84

CLO Magazine

JUNE 29, 2017

Elite athletes, dancers and singers all have coaches. They require consistently high performance and support. Therefore, being offered a professional coach is often seen as a perk on most jobs; it’s a sign that an organization is investing in a leaders’ success. “We The coach as map maker.

Coaching 78

Coaching Emergent Performance Support Program 78

CLO Magazine

FEBRUARY 23, 2017

In 1994, software company Asymetrix released ToolBook, a computer-based training authoring tool that made it possible for virtually anyone to create web-based training programs. Forward thinking CLOs saw it as an opportunity to help build the strategy of the company, but others cowered,” she explained. “It Be a Change Agent.

CLO 73

CLO Digital Authoring Tools Toolbook 73

CLO Magazine

APRIL 14, 2024

Working remotely has changed new employee onboarding, sales coaching, sales meetings, presentations and negotiations. Options range from basic to advanced The most basic sales enablement approach includes an onboarding program—even a one-day “welcome to your new role/company” can help a new hire become a part of the organization.

Sales 79

Sales Coaching Case Study Portal 79

CLO Magazine

FEBRUARY 3, 2021

It’s not surprising, then, that almost every CLO in 2021 is listing the growing skills gap and new talent upskilling as a top priority. Maybe they recommended connections, training or education programs, and jobs. Last week I had a call with a CLO for a large health care provider. This tool will be a real-life human being.

Compliance Training 115

Compliance Training Technology Blended Learning CLO 115

CLO Magazine

APRIL 20, 2018

Upskilling and reskilling workers while maintaining performance levels is becoming an increasingly important priority as organizations prepare for the future of work. Coaching and mentoring appeals most to the oldest (50+ years old) and youngest learners (21-25 years old) out of all age groups in the workplace.

Mentoring 80

Mentoring Coaching Survey Blended Learning 80

CLO Magazine

DECEMBER 16, 2022

All of this work is done without the nuances that an in-office setting can accommodate much more often and easily: leaders observing behavior, providing feedback, coaching on the fly and collaborating with their team members. Address performance issues as they occur. Leadership has always required these behaviors. Define roles.

Develop 114

Develop Leadership Coaching Network 114

Limestone Learning

MARCH 28, 2024

Performing a slide audit. PT: The Relationship of the CLO to the CFO Influencing the CFO is paramount, particularly for the Chief Learning Officer (CLO), whose initiatives often face scrutiny during cost-cutting measures. Uncover the five key characteristics needed to unlock high-performing teams that yield exceptional results.

Free 82

Free Develop Diversity Training Brandon Hall 82

CLO Magazine

MARCH 16, 2021

When the pandemic began, Susan was tasked with creating a remote leadership program for her company’s managers. Even some award-winning training programs are missing the critical element that will ensure program success and demonstrate organizational value: Level 3 data connecting on-the-job performance to program results.

Analytics 106

Analytics Kirkpatrick Training Train 106

CLO Magazine

AUGUST 20, 2021

Successful leaders set high expectations for their team members and challenge them to tackle lofty goals, much like effective teachers and coaches do. They need to engage in four additional strategies to foster both employee development and high performance. Coach your people in active learning. Demonstrate belief in potential.

Coaching 98

Coaching Simulations Performance Support Mentoring 98

CLO Magazine

NOVEMBER 10, 2021

A few examples: An analysis of actual performance evaluations found that more than 75 percent of women’s evaluations contained critical comments about their personalities versus 2 percent of men’s. In each of our development programs at WOMEN Unlimited, Inc., One-on-one coaching.” . How can we better mesh talent and opportunity?

Mentoring 98

Mentoring Coaching Attitudes CLO 98

CLO Magazine

AUGUST 25, 2017

While much of the industry has been focused on creating self-paced microlearning content, leadership courses and other soft skills are still mostly taught in classrooms via coaches or in live online environments. Butterfly.ai, based in New York, has developed and automated a tool for young managers in need of on-the-spot coaching.

Coaching 68

Coaching Leadership Training Train 68

CLO Magazine

APRIL 16, 2024

This means learning how to take care of employees through a new lens and innovating through planning, programming with digital wellness among other factors in mind. Nudges and whispers are examples of what many companies use to support engagement with learning programs.

Digital 47

Digital microlearning CLO Performance Support 47

CLO Magazine

JULY 20, 2021

For most professionals, performance management evokes thoughts of feedback, weekly check-in’s, annual reviews and key performance indicators that measure productivity, efficiency and ability. Performance management is more than feedback and coaching. Find the root cause.

Organization 89

Organization Performance Support Attitudes Metrics 89

CLO Magazine

MARCH 24, 2021

Help your program participants by asking them to imagine a great outcome, and what that will look and feel like. Broaden your definition of training to include preparation, the training itself, and a support and accountability package after training is complete. Design your evaluation plan as you design the program materials.

Change 113

Change Management Learning Objects Performance Support 113

CLO Magazine

DECEMBER 21, 2021

Provide mentorship programs. The value of mentorship programs can extend far beyond the duration of the program itself when you create lasting relationships that support the growth of your talent. Depending on your company priorities, you could create mentorship programs for a specific audience.

Integrate 95

Integrate Diversity Training Leadership Compliance Training 95

CLO Magazine

JUNE 18, 2019

Responsible for designing and delivering the learning and development programs that support the marketing, sales and business development functions of Kaiser Permanente’s Kaiser Foundation Health Plan, HPI is led by Executive Director David Livingston, who has been guiding the institute’s direction for the past six years.

Performance Support 32

Performance Support Performance Portal Brainshark 32

CLO Magazine

JANUARY 5, 2022

As opposed to speeding up performance, formal training slowed down the speed. Businesses that used to rely heavily on travel-intensive formal, instructor-led, classroom-type training programs almost came to a standstill during the pandemic. They need simple coaching for certain issues, and targeted training for others.

Metrics 89

Metrics Lesson Performance Support Unison 89

CLO Magazine

NOVEMBER 2, 2021

Upskilling gives our people the digital skills they need to perform the work of the future,” says Leah Houde, chief learning officer at PwC. “To In that time, employees have received more than 90,000 “skill badges” through digital training programs. They don’t just passively support this belief, Houde says. Welcome to tomorrow.

Innovation 101

Innovation Cyber Security Training Trust Performance Support 101

CrossKnowledge

OCTOBER 10, 2019

This implies aligning L&D strategy to business and learner needs: we need to ensure that there is a clear line of sight between L&D activity and organizational performance. The Learning Needs Analysis has always been THE approach to aggregating common development needs and delivering a standard program.

Case Study 61

Case Study Performance Support Blended Learning Performance 61

The Performance Improvement Blog

FEBRUARY 17, 2017

In that kind of culture, trainers (under the direction of a CLO) drive learning. In a training culture, most important learning happens in events, such as workshops, courses, elearning programs, and conferences. The CLO, or HR, or a training department controls the resources for learning. Learning is just-in-time, on-demand.

Culture 178

Culture Diversity Training CLO Learning Objects 178

CLO Magazine

MARCH 7, 2024

In corporate L&D, generative AI is being used to address skill gaps, personalize learning pathways and even power a new generation of coaches. A quick Google search returns dozens and dozens of courses and certification programs in AI from various learning providers and institutions. what are you trying to achieve or resolve?),

Toys 41

Toys Adoption Adopt Alternatives 41

CLO Magazine

MARCH 6, 2023

companies spend millions on first-time manager development programs, but 60 percent of these new managers fail within the first two years, indicating a poor return on that investment. Unfortunately, most new manager development programs do not cover this crucial area. Mindset No. Mindset No.

Diversity Training 110

Diversity Training Leadership Training Train 110

CLO Magazine

JUNE 12, 2017

Add coaching to my already busy schedule? These are common responses from leaders when they’re asked — or told — to add coaching to their already overloaded plates. All over the world, leaders are using coaching to gain a competitive edge. But does coaching solve every problem one might encounter in the workplace?

Coaching 51

Coaching Authoring Tools Trust Leadership 51