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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Why is Compliance Training a Must for Finance Services?

Paradiso

Ensuring employees understand, apply, and adhere to industry compliance is crucial. However, providing dynamic compliance training for financial services can be a complex task. It’s a chance for finance companies to rethink their training strategies, which can lead to cost savings and improved customer service.

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Protector Insurance deliver compliance training with Learning Pool’s off-the-shelf content

Learning Pool

Learning Pool, the Derry-based elearning solutions provider, is thrilled to have partnered with Protector Insurance in the UK to offer off-the-shelf content directed at compliance training. . Protector Insurance is the UK branch of Scandinavian financial services company, Protector Forsikring ASA. Find out more here.

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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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OpenSesame announces partnership with Traliant to expand interactive compliance training library

OpenSesame

Global 2000 enterprises can now leverage more engaging compliance training in multiple languages. Enterprise organizations leverage the OpenSesame Plus subscription—now including Traliant’s behavior-based training —to help create an ethical, compliance-based workplace culture. . About OpenSesame. Diane Haines. 503) 808-1268.

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Learning Pool selected as ‘Top Online Learning Library Company to Watch’

Learning Pool

Learning Pool, the Derry-based online learning solutions provider, is delighted to have been selected as a ‘Top Online Learning Library Company to Watch’ by Training Industry. . Last week, Training Industry, Inc announced its selection for the 2021 Top Training Companies lists for the Online Learning Library sector of the L&D market.

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Top 11 best Call Center Training Software Solutions for Employee Development

Paradiso

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.