Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 98

Customer Service Services Custom Compliance Training 98

Jigsaw Interactive

MAY 21, 2022

You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers. Direct Costs. Acquisition Costs. Social Costs.

Customer Service 40

Customer Service Services Cost Custom 40

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Infopro Learning

JUNE 19, 2023

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. This helps to reduce costs and create greater scalability in their service delivery. #2.

Services 221

Services Management Agile Metrics 221

Integranxt

DECEMBER 26, 2023

Conversational AI : a term now synonymous with cutting-edge customer service. This innovative technology is not just a fleeting trend but a fundamental shift in how businesses interact with their customers. In the realm of customer service, Conversational AI is becoming indispensable.

Customer Service 52

Customer Service Conversation Services Custom 52

Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

Customer Service 40

Customer Service Conversation Services Custom 40

The Performance Improvement Blog

AUGUST 15, 2013

I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. That was not my experience. That was not my experience.

Customer Service 157

Customer Service Services Custom Culture 157

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Brilliant Teams

JULY 25, 2024

Product and service training courses are vital in ensuring that employees are knowledgeable, skilled, and capable of delivering exceptional performance. This blog will explore the key aspects of product and service training course development in Australia and highlight the benefits of customised eLearning solutions.

Custom eLearning Development 52

Custom eLearning Development Blended Learning Services Productivity 52

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Cost: Free. Cost: Available upon request.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 75

Customer Service Services Custom Brandon Hall 75

Gyrus

MARCH 18, 2024

7 LMS Support Services – What kind of support should be included with your LMS? Gyrus Systems Gyrus Systems - Best Online Learning Management Systems You may not typically place a lot of emphasis on the support service options when evaluating LMS vendors. Can you imagine if Amazon did not provide customer support?

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LMS Support Services FAQ 100

TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

Customer Service 70

Customer Service Services Custom Guide 70

Jigsaw Interactive

MAY 19, 2022

Customer service might look different between industries depending on the nature of goods and services they offer. Some customer service values are universal. We’ll look at this by comparing and contrasting three highly-rated customer service US companies with three who have received among the poorest ratings.

Customer Service 40

Customer Service Services Custom Apple 40

CHRP-INDIA

FEBRUARY 2, 2021

It is often said that the employee should be smart enough not only to focus on sales but build high levels of customer service. The eLearning is an effective way to bond the gap by delivering valuable training with the use of a learning management software with less cost, unlike any other traditional training.

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Solution Industry eLearning Custom eLearning Development 80

Cognigix

JUNE 1, 2022

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. Every industry and department should provide optimum relevant training and development for employees. Cost-Effective. Improve Learner Engagement.

Custom eLearning Development 98

Custom eLearning Development Outsource ROI Custom 98

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? The reason why is simple: humans are different from one another.

Customer Service 40

Customer Service Services Blended Learning Custom 40

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

Paradiso

OCTOBER 6, 2023

However, providing dynamic compliance training for financial services can be a complex task. It’s a chance for finance companies to rethink their training strategies, which can lead to cost savings and improved customer service. What is compliance training for financial services?

Compliance Training 91

Compliance Training Compliance Services Policies 91

Jigsaw Interactive

JULY 15, 2021

Successful learning is highly dependent on the virtual training software and platform you choose, and a great solution includes high-quality, responsive customer service. While virtual training is cost effective, the need for it to be stable, user friendly and supported by a team that knows how to mitigate issues is critical.

Customer Service 52

Customer Service Quality Services Custom 52

Hurix Digital

JULY 12, 2024

Data analytics as a service meets this crucial demand by providing specialized guidance that releases the latent potential in an organization’s data assets. These specific services provide a multi-faceted strategy to help companies utilize data for making strategic decisions. of organizations.

Analytics 40

Analytics Enterprise Services Analysis 40

Hurix Digital

JULY 1, 2024

According to a report from MarketsandMarkets, the global cloud-managed services market is expected to cross $164 billion by the end of 2027. Cloud-managed services come in because, despite this, cloud environment maintenance can be complicated and resource-intensive. The advantages of using cloud-managed services are: 1.

Services 40

Services Management Business Firewalls 40

Paradiso

OCTOBER 12, 2023

In this blog, we’ll explore the essential features you should look for in the best LMS for banking and financial services. It’s a cloud-based LMS , providing a secure and scalable environment accommodating numerous students and courses. Their updates focus on innovation and addressing customer needs.

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LMS Services Compliance Training Authoring Tools 91

Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. This is handy in customer service training and evaluating how meaningful the information is to them.

Customer Service 40

Customer Service Services Custom Training 40

Infopro Learning

MARCH 7, 2022

The Finance industry may find it challenging to provide effective compliance training. Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. Why is Compliance Training Essential? Comprehensiveness. Timely Delivered.

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Compliance Training Compliance Industry Case Study 221

Gyrus

MARCH 20, 2024

Measuring ROI (Return on Investment) on training, however, suffers from the fact that training provides intangible benefits that are difficult to measure. A blended index that provides for both the intangible and tangible returns for a composite ROI is more suited when it comes to determining the ROI of LMS (Learning Management System).

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ROI Blended Learning Association Learning Management System Metrics 130

LearnDash

MARCH 21, 2019

One the one hand, there are some obvious costs associated with it. Knowing your objectives is the first step toward determining the costs and benefits behind a program. Far too many organizations fall short of providing their employees with adequate training. Factor in the costs of developing and running the program.

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Cost Analysis Benefits Blended Learning 185

Infopro Learning

MAY 21, 2021

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

Customer Service 418

Customer Service Services Custom Compliance Training 418

Hurix Digital

JUNE 29, 2023

When AI is used in IT staff augmentation services , it can help businesses to streamline their operations, reduce costs, and improve efficiency. This can help improve employee performance and job satisfaction while reducing training time and costs. appeared first on Hurix Digital.

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Services Technology Help Pattern 52

Coreaxis

FEBRUARY 4, 2024

Top 6 reasons outsourcing bookkeeping services for your business Top 6 reasons outsourcing bookkeeping services for your business Discover how bookkeeping can provide you with accounting support to oversee crucial tasks to streamline processes for your business.

Outsource 52

Outsource Services Authoring Tools Business 52

Integranxt

NOVEMBER 21, 2023

In this iteration, Microsoft transitioned its software from traditional on-premise installation to a cloud-based platform, enhancing convenience and cost-efficiency for businesses. With the help of these technologies, your product’s functionality and customer service potential can be increased.

Services 52

Services Productivity Product Guide 52

Gyrus

MARCH 18, 2024

And let’s not forget the hidden costs of an LMS — implementation, customization, maintenance, support, and onboarding that can pack a punch into your budget and Total Cost of Ownership (TCO). Here are the four major factors that influence LMS pricing: Number of Users: The more people using the system, the higher the cost.

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LMS Compliance Training Guide vendor 130