Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

Customer Service 70

Customer Service Services Custom Guide 70

Inkling

MAY 16, 2016

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. Employee Productivity.

Metrics 124

Metrics Customer Service Services Custom 124

Webanywhere

NOVEMBER 20, 2023

This advanced tool is not just a leap in technology; it’s a transformative approach for training and coaching in sales, customer service, and numerous other fields. Creating Realistic Interactive Scenarios with Voice Input Imagine training for a sales pitch or a customer service call in a realistic setting.

Sales 59

Sales Diversity Training Voice Training 59

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 60

Customer Service Services Custom Brandon Hall 60

Inkling

MAY 23, 2016

If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Higher conversion optimization means more sales with less advertising and promotion, lowering your operational costs. Wage per sale ratio: How cost-effective is your overhead?

Metrics 113

Metrics Customer Service Ratio Services 113

CLO Magazine

APRIL 14, 2024

I started my sales career immediately after graduating from college in 1995. At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. Some industries are notorious for hiring entry-level sales and training them in the general profession.

Sales 79

Sales Coaching Case Study Portal 79

TalentLMS

FEBRUARY 2, 2024

In sales, numbers speak louder than words. And when it comes to sales, it’s a roadmap to closing more deals, having happier customers, and achieving a fatter bottom line. Ready to unlock your sales potential? Ready to unlock your sales potential? Let’s focus on the numbers that will boost your sales strategy.

Metrics 52

Metrics Sales Ratio Pattern 52

CHRP-INDIA

FEBRUARY 2, 2021

It is often said that the employee should be smart enough not only to focus on sales but build high levels of customer service. The eLearning is an effective way to bond the gap by delivering valuable training with the use of a learning management software with less cost, unlike any other traditional training.

Solution 80

Solution Industry eLearning Custom eLearning Development 80

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

BrainCert

DECEMBER 23, 2022

Sales training teaches salespeople the skills and knowledge they need to effectively sell products or services. An LMS can be a helpful tool for providing sales training. With an LMS, instructors can easily create and deliver sales training content, such as videos, presentations, and quizzes.

Sales 59

Sales Compliance Training Blended Learning LMS 59

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. For instance, an online compliance training program may help employees build a connection between customer service and potential risks associated with it.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

GoConqr

AUGUST 15, 2017

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Learningtogo

AUGUST 20, 2019

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Planner (PDF). Classes begin in October.

Consulting 100

Consulting Brain Sales Program 100

Fly Plugins

MARCH 26, 2024

Retail Industry Effective training is crucial in the retail sector to ensure consistent customer experiences, increase sales, and enhance employee engagement. An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Infopro Learning

JANUARY 19, 2023

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. Managers can measure training metrics in terms of time spent on each learning module, engagement level, cost, and efficiency.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

Coreaxis

FEBRUARY 4, 2024

Top 6 reasons outsourcing bookkeeping services for your business Top 6 reasons outsourcing bookkeeping services for your business Discover how bookkeeping can provide you with accounting support to oversee crucial tasks to streamline processes for your business.

Outsource 52

Outsource Services Authoring Tools Business 52

Academy of Mine

DECEMBER 28, 2020

eLearning Development Costs & You– Should You Build Your Own LMS? If you’ve got a killer idea to build a business teaching others, you need to decide how to evaluate the eLearning development costs to best monetize your education content. There are costs and benefits to both, which we’ll cover here.

Custom eLearning Development 105

Custom eLearning Development eLearning Developer Cost LMS 105

Infopro Learning

APRIL 6, 2020

If training is not done right, learning cannot be applied to action or knowledge cannot be transferred to job efficiency – that’s a big cost to consider. Is the training program improving sales, customer service or the net promoter score? Is the program enhancing safety and security of employees?

Global 369

Global ROI Metrics Simulations 369

Wahoo Learning

NOVEMBER 10, 2022

In this guide, we take a look at channel sales and its many benefits, as well as some elements to consider in your planning. What is Channel Sales? Channel sales is a sales strategy whereby a company sells a product or service through another company, to make the product or service available to the chosen market.

Sales 52

Sales Guide Metrics Performance Support 52

Hurix Digital

NOVEMBER 23, 2023

Do you want to tap into new opportunities and grow your customer base? If yes, then you need to localize your products, services, and content. Translation and localization services mean the process of adapting them to the language, culture, and preferences of your target audience. It supports 100 major languages.

Internationalization 52

Internationalization Global Services Companies 52

KnowledgeAnywhere

JANUARY 1, 2023

What many businesses don’t realize is that cutting back on employee training can actually end up costing them more in the long run. So, how much is your outdated corporate training costing you? This blog post will discuss the true cost of outdated corporate training and the importance of refreshing your employees’ skills.

Cost 52

Cost Skills Business Association Learning Management System 52

eLearning Industry

MAY 7, 2020

How can you prep your sales team for ethical dilemmas without going over the L&D budget? COI breaches come in many forms, not just outright bribes from deceitful clients. This post was first published on eLearning Industry.

Compliance Training 69

Compliance Training Sales Cost Compliance 69

eLearning Industry

JULY 13, 2020

Is sales enablement training worth the resources or is there a more cost-effective way to broaden your profit margin? In this article, I highlight 8 notable reasons to implement a sales enablement plan for your SMB. This post was first published on eLearning Industry.

Sales 109

Sales Training Train Cost 109

Wahoo Learning

MARCH 20, 2024

Controlling supply chain complexity – Enhancing efficiency, reducing costs, and improving resilience against disruptions Compliance and risk management – Mitigate risks such as fines, legal challenges, or reputational damage that can arise from non-compliance.

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

Wahoo Learning

MAY 25, 2023

The primary goal of distributor training is to enhance the overall performance of your distribution network, leading to increased sales, improved customer satisfaction and a stronger brand image. Training at every level of the supply chain is important for maintaining a uniform standard across all your sales channels.

Compliance Training 80

Compliance Training Diversity Training Blended Learning Metrics 80

Ed App

AUGUST 2, 2021

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. It helps build on their sales and communication skills, improve their performance and confidence, and refine their strategies for closing bigger deals and ensuring repeat business with these clients.

Coaching 52

Coaching Sales Authoring Tools Software 52

Kitaboo

FEBRUARY 22, 2024

These platforms enable authors to publish and distribute their eBooks to a much larger, global audience, which in turn increases accessibility and posits a cost-effective and sustainable alternative to traditional publishing. Also, verify their capacity to furnish detailed sales data and royalty information.

eBook 52

eBook Guide Reputation PDF 52

Ed App

JUNE 24, 2021

Sales representatives play a pivotal role in building your brand image and reputation and ensuring long-lasting customer retention. With this in mind, it is critical that they receive regular sales training and support to keep the quality of their performance up to the highest standard and further maximize their potential. .

Sales 52

Sales Platform Virtual World eLearning Tools 52

BrainCert

JULY 28, 2023

Choosing the right payment gateway can significantly impact your course sales and revenue. Payment Gateways are online services that enable e-commerce transactions such as credit card payments or direct debits. As a course creator, providing a seamless and secure payment experience is crucial for attracting and retaining learners.

Association Learning Management System 52

Association Learning Management System LMS Association LMS Course 52

TalentLMS

NOVEMBER 15, 2022

Training isn’t cheap, but not offering employee development can cost you even more in the long run. Understanding all employee training costs, even those that aren’t so obvious, will help you provide useful content while staying within your training budget. The costs of not training at all. So what exactly are those costs?

Cost 52

Cost Authoring Tools Association LMS Association Learning Management System 52

eLearning Industry

AUGUST 10, 2020

SMBs and startups shouldn’t have to forego sales training due to tight budgets. In this article, I highlight 8 cost-effective steps to develop a winning sales enablement strategy with limited resources. This post was first published on eLearning Industry.

Sales 101

Sales eLearning Strategy Strategy Develop 101