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9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions.

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Use Software Simulations To Create A Safe Learning Environment For Employees To Master Company Software

IT Training Department Blog

Good software simulations create a world where mistakes are welcomed and learning is easy without the fear of irreversible consequences. With software simulations, employees are no longer confined to dull manuals, passive tutorial videos , or simply watching a trainer show you. That means they feel loved and supported by their leaders.

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How Large Language Models are Transforming Corporate Training and Customer Education

Instancy

Here’s how: Personalized Learning Paths: LLMs can analyze employee data and learning styles to create personalized learning journeys, maximizing engagement and knowledge retention. It harnesses the power of LLMs to create a dynamic and personalized learning journey for both employees and customers.

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What is customer training? Benefits and how to successfully create it

Matrix

Depending on what your organization provides, customer training can take various forms: onboarding, brochures, self-paced e-learning modules, how-to videos, searchable knowledge bases, customer support, and certification programs. It takes a lot of the pressure usually on the customer service departments.

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Crafting Training Videos for Employees: A Guide

Kitaboo

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Here are some tips on creating robust employee training videos and choosing the right software to enhance employee development. It can be used to create and deliver mobile-first training to employees.

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Why Support is Important at TechSmith

TechSmith Camtasia

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused.